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Diamond's Magic
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Diamond's MagicReviews 129

3.6
diamondsmagic.com

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Diamond's Magic Reviews Summary

Diamond's Magic has a rating of 3.6 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamond's Magic most frequently mention and customer service. Diamond's Magic ranks 66th among Magic sites.

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Florida
1 review
0 helpful votes
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I never received my order. It has been over 2 weeks and still no order. This company is very, very slow in filling orders.

Date of experience: September 12, 2018
Singapore
1 review
0 helpful votes
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Reliable Service
August 31, 2018

Oversea and first time customer. Very happy with Diamond Magic service. The packaging was secured nicely, and the postage reasonable. Reliable and trusted. Will return and recommend

Date of experience: August 31, 2018
Idaho
1 review
0 helpful votes
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Diamonds Magic
August 9, 2018

Vince is the best... all the magic, all the time!
Love going to Diamonds for all the props, books and DVDs I need.
Lectures too!

Date of experience: August 9, 2018
Massachusetts
1 review
0 helpful votes
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In Store visit
August 1, 2018

Bought items via email and picked up in Store. Gave me a chance to look throughout the store and speak w/Vince.

Date of experience: August 1, 2018
Colorado
1 review
0 helpful votes
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Support brick and mortar magic shops. Great inventory. Even gave immediate refund for an item not in stock.

Date of experience: July 31, 2018
Massachusetts
1 review
0 helpful votes
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Great shop, great people!
July 29, 2018

So glad to have found such an amazing shop with such great people in it! So many effects, books, DVDs, and even a bit of clothing for the beginners up to the Masters. Vincent and his daughter where awesome people and I can't wait to go back!

Date of experience: July 29, 2018
Virginia
1 review
0 helpful votes
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Disappointment
July 29, 2018

In stock magic sales would have you believe a company knows their inventory. But the 2 main items I was ordering were books that were listed on the site. They had neither. I cancelled the real of my order because I was frustrated.

Date of experience: July 29, 2018
Rebecca F. — Diamond's Magic Rep
over a year old

Very sorry you were disappointed. We try our best to keep accurate inventory on thousands of products. Sometimes these glitches happen. Thanks for your time and interest.

Connecticut
1 review
1 helpful vote
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Top Notch Service
July 29, 2018

Friendly service from a staff that knows their stuff. It's great to have a brick-and-mortar shop in the area. They also have fantastic lectures from some top names in the field!

Date of experience: July 29, 2018
Connecticut
2 reviews
0 helpful votes
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Downloads a challenge
July 24, 2018

I down loaded the "Bunny Fold" Origami... and it was a video. Impossible for me to follow at full speed, and a drag to keep stopping. I was hopimg for a print version that I could fold from as my own speed.
A great disappointment.
Perhaps a print diagram could be included.
Many Origami tougher models are in print. And even the Neal model is in print Why not a "butchered" model... more work for an artist#!
How could I give it 5 stars?
*Because the need is great and
*the concept is great, and
*the picture of the finished product is great...
* and if I could follow the video, it would be great...
But it is a poorly produced video with shadows over the action and fingers in the way of the actual folds.
Anyway I had to quit half way through with only one ear folded atop the hat and the bunny. Looks like it's been attacked. But thanks for asking for my opinion.
If there is ever a print version of the folds, please count me in.
(Discount for previous purchasers!)

Date of experience: July 24, 2018
Massachusetts
1 review
0 helpful votes
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Love this place
July 22, 2018

Why shop anywhere else. Vince can get you anything! Vince is easy to work with. Recently I called him and asked for a few special hard to find items. He got them in a couple days and will either ship them or you can go pick them up. I prefer to pick them up as his shop is just a great place to hang around for a few hours and chat with other magicians. Highly recommend.
PS
He has a good stage in the shop with plenty of seating that we can do shows in to practice new material. Go there. You wont regret it

Date of experience: July 22, 2018
California
1 review
0 helpful votes
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Very Satisfied
July 16, 2018

I ordered a download. It was delivered immediately and was exactly as expected. I am very satisfied.

Date of experience: July 16, 2018
New Hampshire
1 review
0 helpful votes
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The wheel that pops up is annoying as $#*!. The site is hard to navigate and theres plenty of bugs, at least while using it on mobile. Things dont line up, etc. its gross.

Date of experience: July 1, 2018
Rebecca F. — Diamond's Magic Rep
over a year old

Thanks for your input. Haven’t heard this from others (yet?) but will continue to monitor.

Massachusetts
1 review
2 helpful votes
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Fabulous
May 28, 2018

I brought my young grandsons to the store in the hopes of finding a few tricks for them. Vince was great. He demonstrated a bunch of different products, we bought a couple, and they left thrilled.

Date of experience: May 28, 2018
Massachusetts
1 review
0 helpful votes
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Huge fan. Such a nice owner - attentive and dedicated. Certainly one of my favorite places to visit.

Date of experience: May 24, 2018
New York
1 review
1 helpful vote
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Best magic store ever
May 23, 2018

Diamonds magic is the best store for magic needs! The owner Vince is knowledgeable and helpful when choosing a trick.

Date of experience: May 23, 2018
Washington
1 review
1 helpful vote
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Great experience as always
May 16, 2018

Best place for magic effects and supplies in the US. They also book the greatest lectures and shows around.

Date of experience: May 16, 2018
Georgia
1 review
0 helpful votes
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Great job
April 18, 2018

Real good and quick service. THANKS daron holloway. Will buy more magic in the future. Great deals. Better than other companies.

Date of experience: April 18, 2018
California
1 review
1 helpful vote
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Disappointing Experience
April 15, 2018

The items I received were in damaged condition. The case was warped and torn, the cloth bag had stains on it, a wood component was missing, and the two special coins were for some other trick and not the correct ones for this item. I was told the items were "new" and were sitting in the shop for three years.

I requested to return the package based on the damaged condition and missing items but was told no returns. He mentioned this was a stated policy, but the mobile site I ordered from did not have any such policy listed. My confirmation email and printed invoice also mention nothing of this policy.

Vince did order a new wooden part, but I still haven't received it. He also was willing to send the special coins needed for the trick.

The problem I have is with the condition of the items. Since he would not accept a return, I asked for a discount and was told there are no discounts because I already got a 10% promotion for ordering through his site.

The damaged condition of the items was ignored by the seller. I should not be paying full price or even a promotional price for the condition the items were in. We we're not able to come to any solution.

I ended up filing a complaint with the credit card company and received a refund. I offered to return the items at my expense, so that the store would not have to eat the cost, but he said he would not accept any packages from me.

I tried my best to work with Vince. His responses were prompt, but he did not understand the problem, even when I offered to send pictures to show him the damage items.

I was disappointed that we were not able to come to any solution.

Date of experience: April 15, 2018
Rebecca F. — Diamond's Magic Rep
over a year old

The product was new. Never performed and never left the shop. From the outset you have been hypercritical, litigious and difficult to communicate with. I offered everything I could fairly and appropriately do to help you with the issues you reported. You refused. Very sorry none of my efforts were acceptable to you.

Massachusetts
1 review
0 helpful votes
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Magical Experience
April 10, 2018

Vince always takes the time to go over and explain to my son how the magic is created with his items that we have purchased. Very friendly and patient with kids!

Date of experience: April 10, 2018
Texas
1 review
0 helpful votes
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Awesome shop
April 6, 2018

Easily the best and most knowledgeable magic shop in the area. This is your one and only shop for everything you need in New England

Date of experience: April 6, 2018