DHgate has a rating of 2.2 stars from 6,934 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 991st among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section. And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.
I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.
I've been very satisfied with every purchase from DHgate.com. Handbags and wallets that are priced a little higher seems to be better quality. Belts are very pretty and well made. The shoes are so cute! Can't beat the price. I have received every order that I have placed within usually a couple weeks.
I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section.
And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.
Not sure about the other negative reviews, but from my experience it was great.
I bought a pair of sunglasses, asked the seller heaps of questions and he answered all of them.
Also, they were coming from China so i thought it was going to take 2 months to get here but they came in less than a week (6 days) and I live in Australia.
Would definitely recommend again.
Hi Brian,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I buy things for my business here. It takes a while to get the hang of the platform. Read the descriptions carefully and ask questions before ordering. The resolution process is cumbersome but fair.
Fast shipping and cheap prices. I love the company because of their support. Hence I recommened ordering from them.
Hi Danny,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Dhgate is not to be trusted total scam of a company that take your money without hesitation and they don't provide the necessary goods
Products used:
Bags
Hi Gary D.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.
I like DHgate better than Alibaba or AliExpress. I found that it's easy to use. All the items I purchased from DHgate is amazing so far. The seller responded quickly. Easy to open disputes in case something happens. It's extremely cheap oh DHgate too. You can't find anything cheaper than this website. I been shopping at DHgate for 6-7 years if I remember correctly. Since I was a high school student to entrepreneur. There offer wholesale and retail. Awesome!
Just bought some orthopedic insoles. For the price I didn't expect much, but they were great. They have a stiff polymer insert for serious arch support.
I've bought quite a few items now and I'm currently settling my first dispute with a seller. So far it looks like a replacement will be sent at the seller's expense. WIll update if I have any problems, but I really don't anticipate trouble. So far DH gate has been very good to me.
Tip for consumers:
Do your research. I can't stress this enough. Research both product and seller.
Hi Yoel!
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
DHgate has the same jerseys that you would pay over $130 for at retail stores for under $45. It's like ordering manufacturer direct. They even give you choices of different sellers to choose from, which offer different prices and shipping times. The down side is that these do mainly come from China, and can get held in customs sorting for a couple of weeks. Sometimes it only takes a few days to get through, though. Overall, really great site
Don't even bother guys.
You're on this website hoping to buy some Yeezy apparel or some new shoes or else what, but take it from me, if you're living anywhere else besides China, you will not receive your item.
Now let's see how long it takes for an automated response from the website telling me to give my tracking number and telling me to have a 'wonderful day'.
Don't Do It. It Isn't Worth Losing Your Money For.
Tip for consumers:
Site Jabber is good, DH GATE IS FAKE AS KIM K'S $#*!
When I understood that my cellphone is too old I tried to find some online stores where I could buy a new one. The matter for me was to find a cell phone which wouldn't be so expensive and which i could afford myself. I surfed plenty of websites and online stores in order to find the most cheap for me one. I finally faced this website and decided to get acquainted with the assortment here. I liked a particular model and its price suited my wallet. I ordered it here and t was shipped within couple of weeks. Big thanks to this online store and their cheap electronics. Guess that I would certainly apply here once.
Je commande régulièrement sur ce site tout type darticle cela va du vêtement à lélectronique et sincèrement je suis plutôt très satisfait non seulement des produits proposés mais aussi de la prévente de DH Gate Plusieurs fois jai commandé des produits qui nétait pas tout à fait identiques aux photos de lannonce jai fait une réclamation et 48 heures après jai obtenu jusquà 70 % sur le produit il faut juste apporter la preuve est la justification de votre mécontentement et généralement votre requête abouti
Merci DHgate
Hi Martial!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
I've order 9 items from the website and my experience so far has been great. Some items take longer than others to receive depending on the manufacturer but all my items have come in less than a month. Usually two to three weeks. I highly recommend reading the reviews on the specific item you buy, just like you would on Amazon. I will continue to use this website/app.
Hi Xavier,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Its always been my favorite site. Truly dhgate really helped me to grow up my business from basic to professional since 5 years. Im a regular buyer of products for my shop located in Mauritius. I always noticed dhgate have a good team of sellers from china and they care of buyers a lot, however for any issue? Dhgate always responsive to me and provide best solution. I just want to say a BIG THANKS to dhgate management and team, Keep it up - :)
Hi Asif,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHGATE responded in a timely manner and answered all my questions. When I told them I had a bike show, they shipped my fairing kit right away. I was pleased. Appreciate it
Hi AJ!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
I like to use DHGATE to purchase sports jerseys. Baseball and football mainly. For the price they are great! It's way better than the regular price tag! So long as you read reviews before purchasing and realize shipping could take a while your experience should he great!
Hi Amanda,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I'm a sports guy and I love to collect sneakers too, so I found the perfect site to gone sports apparel and shoes both at more than reasonable prices. Top notch quality and customer service for basement level pricing. I browse constantly for my next Jersey or pair of Jordans. Lol. Great site overall. I'd recommend 20 out of 10 times (lol) and give it a 5 star rating, easily.
Hi First!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I love shopping on Dhgate! There is such a wide variety of good to chose from. Often the shipping is really fast and i have my item in no time at all.
Hi Michelle,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Item is exactly as original one! I love it and also my daughter does!
I will soon repeat with this fantastic seller!
See you
Hi M,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Love shopping on this site. Great price and a very pleasant experience. Ive gotten everything from clothes to shoes and beautiful handbags!
I was able to reach an amicable agreement with seller and get refunded partially and keep the dress. Thanks Dhgate
Hi D P.,
Thank you for your positive review. We are happy we were able to help resolve your concern.
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
******* I recently made an order for wedding dress in early sept. Not only did seller change deadline for shipping three times: 19. 09. 18,29. 09. 18 then 08. 10. 18; I complained abt these several times but specifically indicated the dress I wanted. Shipment was set to arrive on Monday 15th Oct, it was delivered Tuesday 16th via fedex... When I saw dress was broken and upset, I was ripped off, however, attempted to agree with seller attempted everything but sellers ultimate proposal is to refund me a $100.00 for a dress I paid 214.67, with excuse that he is intern and will loose job, how is it my fault they use an apprendice for job, thus whole procedure is long and uncalled for... Im so disappointed, I need my money to get another dress, I was to have pre wedding pictures on sunday 21, but this has to change... I ordered from other sellersg who were okey, but ture lover just made you loose a valuable customer. He also submited value claim of $40, now if he registers that dress cost 40, why should i have to pay more if i nva ordered, why should i pay shipping when he had an intern screw up order. Please help
Frustrated customer
Very satisfied with the products this website offers. Never been disappointed and would recommend to all my friends and family.
Hi Mayank,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Good morning. I have a lot of mistrust in shopping online, that's why every time I do it I'm very afraid. A friend recently commented on the DHGATE page. At first I thought it was one more of the pile but little by little I realized that its system was different from the rest. One could pay with a credit card where your data was hidden. You also had buyer protection.
As always, the fear was to wait too long for the product but my surprise was that in two weeks I had it on my doorstep. Other pages took more than a month. I know that each vendor has its own rhythm, but I can see that DHGATE is concerned about the delivery of shipments very quickly.
After all the writing just gives me recommend this service online shopping. DHGATE is the best. Excuse me but I do not speak English and I am using the google translator to be able to tell my testimony.
Hi Silvia,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Nice Quality Maple Leaf Jersey. Fast Shipping and good price. Happy with my purchase and experience on DH Gate.
Hi Dennis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.
Hi Erica,
We are happy to know that you are satisfied with the items you received from our sellers. We are looking forward in doing more business with you!
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com