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  • DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 1041st among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
71
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

Rating

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user simone248
1 review
0 helpful votes
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December 8th, 2016
Verified purchase

I always find great things on that site its easy to use even via mobile and sellers are generally nice. Dope site makes it easier to keep up with the latest fashion trends without destroying bank account.

Thumbnail of user jayw660
1 review
0 helpful votes
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December 18th, 2021

I ordered 2 items which DHgate accepted payment for. They allegedly shipped 1 item with value less than half total. My tracking number was no good. All they could say was we shipped your order. After reading reviews here seem like nothing but a scam. I'd advise people never to do business with this company. I see I can't give a zero rating!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jay W.

I understand how you wanted to know where is your order. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link, please click on ONLINE SERVICE: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,

Lorie
Customer Service Center DHgate.com
-DHgate Customer Service

Thumbnail of user henningerhopfl
1 review
0 helpful votes
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September 20th, 2016
Verified purchase

I've bought several things from DHgate over the years and have had mostly great experiences! It's fun to find different and interesting purchases for much less than one would pay at a department store or other on-line distributors.

Thumbnail of user gasparellis
1 review
1 helpful vote
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August 3rd, 2014
Verified purchase

Good and clear service... always ready to help in case of problems... only when you pay with western union money transfer it sometimes takes more time to get message that the order is payed while western union transfers go very fast.

Thumbnail of user stephanieg21
1 review
1 helpful vote
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August 3rd, 2014
Verified purchase

We never received the merchandise! We are very upset and cannot reach DH Gate without "signing up" which I do not want to do. Can't even reach anyone! If someone could email or call, that would be great! My 11 year old son paid with his own money for this and never got it. *******676

Thumbnail of user micks13
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

A pleasant and professional website you have, but I'm still waiting for the pointer I purchased several months ago. I'll be much happier with DHgate if the item ever comes. It was a small sale; just $14 or so; it's not a big problem, though it makes me sceptical. This will/would be my first purchase.

Thumbnail of user totha
1 review
0 helpful votes
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July 9th, 2017

Fast, reliable.
Cheap shipping cost.
In-country transport costs are higher than in China. I was distrustful of the initial purchases, but there was no problem.
I like to buy from those who have old members with many valuations.

Thumbnail of user stefana13
1 review
1 helpful vote
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July 31st, 2014
Verified purchase

I am very pleased with all my purchases from DHgate.
All orders came despite the long distance quite quickly and well retained.
It's also pretty good that there is the possibility of "free shipping", which often weigh much when ordering.

Thumbnail of user stephenm2607
1 review
4 helpful votes
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January 11th, 2023
Verified purchase

I bought a jacket from one of there vendors who is too small. They wouldn't exchange it or refund it and management didn't do anything at all except encourage it. A total scam. Cheap clothing with sizes that don't match small medium large. Their clothes are made for midgets really cheap stuff to.

Tip for consumers:
Avoid this site like the plague, it's a total scam they will not give you your money back if the clothing does not fit, you save your money far from a respectable outfit like Amazon or Macy's

Products used:
A jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Stephen M.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,
Joy
Customer Service Center
DHgate.com

Thumbnail of user andrews264
1 review
0 helpful votes
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April 18th, 2017
Verified purchase

So I've used this site for a few purchases lately. I must say not everything is up to par but usually u get exactly what it states. Any time I had a problem the sellers did more than enough to take care of me.

Thumbnail of user jamesm1384
1 review
2 helpful votes
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August 8th, 2018

I purchased 2 phones which were allegedly dispatched via Royal Mail Track 48. The tracking message was all wrong and never updated. I will now open a dispute using my credit card company as this site seem useless after reading the reviews. Frustrated with them.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi James,

We have tracked your order through Royal Mail's tracking website, and the courier has updated the tracking information on 2018-08-09. As of now, your item is at Uddingston DO and it is due to be delivered today.

You can track your order here: https://www.royalmail.com/track-your-item#/tracking-results/JK931931916GB

For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user charmaignec
2 reviews
2 helpful votes
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June 10th, 2014

I ordered shorts last November. My credit card was debited immediately but I never received them. Emailed about 4 times, then went through the link that reports a problem. NO RESPONSE! What more can you do. $50 down the drain. Chalked up as a bad experience.

Thumbnail of user arniep1
1 review
2 helpful votes
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January 10th, 2014

This site is fraudulent absolutely stay away don't order anything from them. Another Chinese website full of fake stuff, fake tracking numbers, credit card fraud. Must I go on. If you dare to do business I would recommend playing Russian roulette. Your odds are better.

Thumbnail of user davidg337
1 review
0 helpful votes
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October 25th, 2016
Verified purchase

I've received an excellent quality t-shirt. Even better than in the pictures. The delivery time took ~ 2 weeks, and I'm very satisfied with the service. Already have another order waiting to be delivered!

Thumbnail of user colins4
3 reviews
9 helpful votes
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February 1st, 2011

This is a well controlled site with safe payment system (cash is transferred to supplier only once delivery is confirmed), good providing you are looking for 'copy' goods. Very few, if any, original manufacturers products here.

Thumbnail of user denist26
Denis T.
1 review
0 helpful votes
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November 21st, 2017

Amazing product, shipping took a little bit too long because of the national holiday in China, but quality was really good, and it was totally worth it to wait an extra time. The only negative thing I would point out, the sneakers smelled like glue first two days, but then everything was just perfect. I'm very satisfied.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Denis,

We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user tinad77
1 review
1 helpful vote
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June 7th, 2017

Ordered red lace formal ball gown. Dress arrived in a plastic bag 8 inches wide by 11 inches long. It was so wrinkled and smashed. The best part... it smells like fish. Like it has been on a fishing boat. The shipping company they use DHL sent me 6-8 emails stating my order was to be delivered by end of business day on May 25 please be there to sign for package. It arrived June 1. The dress is beautiful. It fit her bottom well but the bust, arms, sleeves were too big. I have another order I am waiting on.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Tina,

We are sorry to hear that you received a bad quality item. We suggest that you contact the seller and reach an agreement, if you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the seller sends you this message, please contact us back so that we can operate the refund for you. If you want to get a replacement, please also inform the seller so that they can send the replacement item for you.

For your future reference, please be sure to contact us immediately if you have issues with your orders so that we can assist you in getting a resolution right away. Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user molidak1
2 reviews
2 helpful votes
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August 8th, 2016
Verified purchase

Had a horrible experience I will never shop on here again. Quality isn't good or as picture don't waste your time here and customer service doesn't do anything to help. All they do is lie and prolong the situation.

Thumbnail of user astridb7
1 review
3 helpful votes
  • Send Message
August 5th, 2017

DHgate is an excellent source for buying items in quantity. Obviously, some sellers are better than others. But DHgate provides very good customer protections. They will step in if you have any problems.

Thumbnail of user sama1594
1 review
1 helpful vote
  • Send Message
October 24th, 2017

Most of the bad reviews are because people don't know it usually takes around 2 weeks for anything being shipped from china to arrive. Totally worth waiting for the great deal i got, will buy more off of DHgate soon!

Tip for consumers:
just be patient when waiting for order

Service
Value
Shipping
Returns
Quality
Thumbnail of user krj
2 reviews
0 helpful votes
  • Send Message
November 21st, 2016
Verified purchase

The pricing was good. Website login is not very easy. Took two weeks longer than stated. Bought it to wear for a show but it didn't show up in time... really screwed up my evening. Oh well, now I know

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi KR,

We are sorry to hear about your experience. If you are still having with the transaction, please provide the order number so that we can check the order details and see what we can do to resolve the issue.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user robinw52
1 review
0 helpful votes
  • Send Message
August 6th, 2016
Verified purchase

I've been using DHGate for a few years now. Their prices compare well to other Chinese shopping sites. Wide range of products, and delivery options are great (most sellers offer free tracked shipping). No issues with quality or service. DHgate is now one of my first options when online shopping.

Thumbnail of user willr32
1 review
1 helpful vote
  • Send Message
November 5th, 2017

Great for those just starting out and specialists. Customer support is usually fast and reliable for sellers with high reviews. Packages dont always arrive within the given time frame, often because it takes long to ship out the item. Overall my favorite international wholesale site. DHgate>Ali

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Will,

Thank you for your continued patronage! We are looking forward in doing more business.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Riane
Customer Service Center
DHgate

Thumbnail of user michaelh310
1 review
1 helpful vote
  • Send Message
January 6th, 2017
Verified purchase

DHgate has the same jerseys that you would pay over $130 for at retail stores for under $45. It's like ordering manufacturer direct. They even give you choices of different sellers to choose from, which offer different prices and shipping times. The down side is that these do mainly come from China, and can get held in customs sorting for a couple of weeks. Sometimes it only takes a few days to get through, though. Overall, really great site

Thumbnail of user joeh23
8 reviews
74 helpful votes
  • Send Message
January 13th, 2015

People need to understand that these sites are to be avoided at all costs! I will explain why.

1 These sites are "Portals" where hundreds of Chinese factories get around their lack of an export licence by selling here.

2 The factories range from big factories to tiny back street single room operations.

3 When you buy here (or Light in a Box, Tidebuy, JJsHouse and hundreds more) you have no idea which factory you are buying from.

4 The quality ranges from quite good to total rubbish.

5 Customer service is almost non existent.

6 In the case of clothing, they steal the images from legitimate companies and make cheap copies, so the image you see is NOT a product they have made.

Bottom line: Buy a Lottery Ticket - at least you have a chance of winning!

Thumbnail of user sanjib1
DHgate C. – DHgate Rep

Hi Joe H! This is Honey from Dhgate.com Customer Service. Thank you for getting in touch and we are happy to look into this. Please send us a direct message with your order number and additional contact information so we can assist you further. We are looking forward to your reply.

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 11 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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