Dermstore

I placed an order for a $198 skincare product with Dermstore, using the address I have lived at for 11 years. The order never came. I contacted Dermstore, and was told they delivered to another address, which I had never heard of and never entered. It is about half a mile from my place, and I went to the apartment building, and the apt number on the address they told me they made the delivery to didn't even exist. I contacted Dermstore numerous times, via email, App messaging, and phone. I explained the situation, and asked for a refund or to be sent a replacement. Over and over, the people I corresponded with were absolutely unhelpful, and said there was nothing they can do. I will never order from this store again, and I advise everyone to avoid it. Zero stars

Order an eye more than a week ago. The cream arrived dry. I called customer service and they told me I had to file a complaint with quality, that was the only thing they could do, was by filing the complaint. I filed the complaint and they told 3-5 days I would get a response. It's been a week with no response or phone call to either give me a refund or send me another cream. I will never purchase again *******@dermstore. Poor customer service to send a customers bad items and don't address the issue immediately.

I spend thousands a year on skincare. I was excited to find dermstore and earn rewards but they cancelled my last four orders with zero explanation. So frustrating. I will never order from them again.

After spending a lot of money with this company for many years, I have finally had it. They ship counterfeit products (damaged packaging, broken seals, rancid product) and now that they have closed their LA office the customer service is TERRIBLE.

Recently, I ordered an expensive product that hasn't arrived ten days after shipping. The tracking code says the product is still "in transit" with no ETA. I reached out to Dermstore but they basically said it's my problem. I have contacted my credit card company for a dispute claim.

Really bad attitude at this company. Guess they don't need loyal customers... or any customers?

I placed an order for my 90-year old aunt who lives in Florida. Twice, it went through but no confirmation email or message. Plus I promised my Aunt she would receive it in two days and paid for the extra shipping. I tried to call to see if it did or did not go through but they were 'closed'. No way that I could see to contact customer service otherwise. So overall BAD experience with their site. Went to Amazon to buy for $20 LESS and made a note to call this morning. Sure enough both orders went through, all ready "being processed" so can't stop the order or the charges. They said "sorry we can't do anything" poor customer service routine. So if you shop there, good luck.

I have used Dermstore for a at least 5 years but my recent experience has been so terrible I will not continue to order from them. I ordered on Thanksgiving and 2 days after. After 14 days I started to receive pieces of my orders. I say prices because so far I have received 4 boxes. 2 with missing products and the products that were included were either damaged or incorrect all together. I still don't even have half of the items I ordered and I have no insight into when they will arrive. Customer service admitted this happens often and while the person I dealt with was very nice and helpful she can't help the egregious order fulfillment issues.

They are a bunch of liars and their customer service reps are so rude. I ordered 350$ worth of products on 11/28, as per their website it was delivered to me on morning of 12/05/2019 but i received nothing. Called them twice explaining my situation and cust. Service rep. Kept saying to wait for 24-48 hours. Eventually they hung up on me so I put it in dispute with my credit card company. Save yourself this trouble and avoid this company/ They lure you into buying by offering more discount than other companies.

I was sent the wrong product. I have called no less than 10 times. I enter my order number I wait on hold and then I get a message that says the Google subscriber I'm calling cannot be reached. I tried a different extension and was able to leave a message twice with no return phone call. I have tried calling at different times as well. I understand product mistakes happen but at this point it's definitely very frustrating but I can't receive any help to correct the issue.

Dermstore reached out to me regarding my negative experience. They told me to contact them privately so that they could discuss what occurred. So I sent them a direct message several weeks ago and have not received any further communication whatsoever. It seems that they want the appearance of being helpful and accommodating but then will leave you hanging.

Spoke to several employees this year to investigate a charge dated November 29,2020 for $149.00. Was told no record on file for charge & I sent copy of the charge to my Visa CC. The answer always is " I will send concern to have someone look into this" and I never hear back. I did not receive points into my account either. Poorly managed business that will eventually suffer as customer service unacceptable.

I placed an order with Dermstore and received a shipping notice with a UPS # on it the next day. The UPS tracking progress indicated the shipping label was created 12/27/21. It has not moved out of their warehouse (never given to UPS). Five business days later it still just shows label created ready for pickup with the same date of 12/27. Despite numerous calls and chats, there is always some double talk and run around and no promised call back from customer relations. WELL, it has obviously not moved out of their warehouse and they should either refund or replace an obvious mess on their end. I will never order from their again and caution anyone who does... good luck if you get it shipped to you and with the right products enclosed.

They sent broken unit. In all my years using pump products I have never had a broken unit. I have been using tns skin medica advanced for many years. In my opinion their Derm Store Customer service is beyond terrible. Their chat is useless. Their phone service also useless it seems that they are trying to hide-make it impossible to return or find a solution. When searching for my order on their site my order number—could not be found—the free useless gift they claim is worth $25 is what shows when you attempt to return. Lots of computer gibberish. Then after many attempts —and demands —and I mean much time wasted—they finally put a message on my account on-line-that want me to waste more of my time to take a video. Pump doesn't work-customer doesn't work…buyer beware!

Worst on-line shopping experience of my life! DO NOT order from this company. They do not provide 1-3 day shipping, I ordered a product on 9/25 and to date 10/12, I still have not received it. Several calls to customer service were very frustrating and the representatives are rude and will provide you with misinformation. Dermstore really needs to evaluate their company procedures and get honest with the unsuspecting customers that patronize them. Spend your money elsewhere with a reputable company!