Dermstore

I shopped from this site for over a year until I discovered many of their products are expired. They say--but WON'T let you return your product. Their customer service is ridiculous--they can't communicate and you can't reach anyone at their customer service no. This company is a fraud. Don't waste your money here.

I bought few items for skin care and the sale lady asked if I want 2 free people magazines. I said yes. They kept sending me and charged me for the last two months of more magazines which I am not interested to read regularly, also sending new eye cream every month. They said I authorized for that which I did not.
I called and was put on waiting for long time, I have to try again later.
Watch out for this kind of dishonest business practice on line these days

Horrible customer service. They do not allow emails. Web portal does not work properly. They refused a return of a very expensive beauty product that caused a reaction. They lost a long-term customer due to customer service. Buy elsewhere if you want to be able to deal with customer service or return a faulty product. I've ended my long term relationship with Dermstore. I will never use them again.

I should have read these reviews - Ordered a product, company left it out on the floor, stolen, and no replacement being offered. This would not happen with any other company. They should replace no Q's asked but instead I am waiting for an investigation to complete. I have no faith in getting my product so I am disputing my charge. Stay far far away.

A simple return has turned into a 2 week investigation. This is the second time I've had this experience- there is no automated system to get a return approved, so you have to wait for approval after rounds and rounds of questions. It feels like part of some scam so they don't actually have to deal with returns. Never again.

I placed an order due to some of the shop's interior problems my order was cancelled. I paid through paypal so in order to get my money back I needed a confirmation from them that my order had been cancelled. I called but nb answered, I sent emails they just ignored them, I tried to reach them through their site but the answer I got: it's your problems not ours, wait for 30 days and it'll be unblocked automatically. That's all. All my further emails have been ignored, they don't answer.The person from the support on their site is rude and answered very rudely.It's really a horrible shop with horrible people working there.Don't waste your time and money on them, spend it somewhere else.

I ordered two of the same items and over a week later they hadn't shipped yet. When I decided to reach out and speak with customer service (had to message since they don't answer phones) they told me the items were "out of stock" and said nothing else. There was no attempt to remedy the situation by customer service. Nowhere on the website does it state "out of stock" and they are still currently selling these items as "in stock". It's wrong to sell items that you don't have and not even let the customer know until they reach out to you. The fact that you sell out of stock items, your chat never works and that you place people on hold for 30+ minutes shows how horrendous your service actually is. I want a full refund for my purchase immediately and i highly suggest you start notifying customers the moment they order something that you don't have. This was my first time ordering through this company and I will never do it again.

Horrible customer service. Fighting to get a credit for products not received. On line chat associates say they are crediting your account but they are not.
I asked for a proof by requesting a transaction number for the " refund" and the rep said they cannot provide one. Now I have to ask my credit card company! Don't order from here, SCAM!

Ordered my products never received and called to replace order but only received an automated email response. After 2 phone calls they don't want to talk to me anymore and put me in silent mode till I hung up by myself, they make it so hard to replace the orders if they lost your products. I still didn't get my $217 back.

I had a wonderful experience shopping online with DermStore and was really impressed by the selection of high quality products all in one place. There is definitely something for everyone! Moreover, I found the prices of DermStore's products to be competitive and was 100% satisfied with the free shipping and speed of delivery; I didn't expect to be using my product within two days of when I placed my order. As an added bonus, I've been enjoying the high quality samples that I received free with my purchase. I'll definitely be returning to shop again and will be telling all of my friends to shop with DermStore for any of their future beauty purchases.

I bought an IS clincal serum which is not cheap. When i opened my bottle, it exploded. I am no stranger to this product so it was either stored in the wrong temp, or i dont know. I am not the brains behind the product, but i emailed dermstore with pics of what it did. I probably lost about 20$ worth of product just from opening up the bottle and they completely ignored my email. That is poor customer service! I will not give my business to companies that don't care about the end user once they got their money.

I called in regards to a missing order after receiving a false "generated" email telling me my items had shipped. Called to find my package and was hung up on after the very rude lady refused to give me her name or supervisors and refused to help me at all. I was a first time (but big) buyer and am sad to say I will not be returning- all because the help was so horrible and I am embarrassed for their business that they hired such awful help.

They took my money for a product that was no longer in stock. Then would send these vague emails with ZERO information about how my order was "delayed." I had to use the live chat to get anyone to communicate with me and the first person told me that my order had "just left the warehouse so it couldn't be refunded but I'd get a shipping notification within 24 hrs." Days later I used the live chat again and they told me it was out of stock. So they just blatantly lied about the refund. In order to process a refund they'd need to "arise the refund request to their customer relations dept. Within 3-5 days someone would contact me to process the refund which would then take another 3-5 days to process." Sounds like another lie to me. The agent on Live Chat said there was no other way to contact customer service. Absolutely horrible experience and will advice everyone I know never to use this company.

If I could rate it less than 1 star I would. I wish I had read the reviews on this site before I decided to deal with them. I do ALL my shopping online and this has been the worst by far. I sent an email (polite) explaining the problem, got back the normal- Thank you for your email you will receive a response in 24 hours... Well, it is now 2 weeks later and I do not have a response to my email. It just isn't worth it. I will let everyone I know to avoid this website like the plague.