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I placed an order due to some of the shop's interior problems my order was cancelled. I paid through paypal so in order to get my money back I needed a confirmation from them that my order had been cancelled. I called but nb answered, I sent emails they just ignored them, I tried to reach them through their site but the answer I got: it's your problems not ours, wait for 30 days and it'll be unblocked automatically. That's all. All my further emails have been ignored, they don't answer.The person from the support on their site is rude and answered very rudely.It's really a horrible shop with horrible people working there.Don't waste your time and money on them, spend it somewhere else.
Diana K.'s review of Dermstore earned 9 Very Helpful votes
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Dermstore sells items they don't actually have in stock and take payment. Then when you inquire...
We have reached out to this customer expressing our sincerest apologies for her recent experience and offering a resolution. We strive to provide the best customer service possible and are willing to learn and get better by listening to our customers needs and expectations.
If you need to reach out to our customer service and beauty advisors, feel free to send us an email at service@dermstore.com, by calling 1.800.213. DERM (3376) or starting a live chat session at dermstore.com/customerservice.