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I placed an order for my 90-year old aunt who lives in Florida. Twice, it went through but no confirmation email or message. Plus I promised my Aunt she would receive it in two days and paid for the extra shipping. I tried to call to see if it did or did not go through but they were 'closed'. No way that I could see to contact customer service otherwise. So overall BAD experience with their site. Went to Amazon to buy for $20 LESS and made a note to call this morning. Sure enough both orders went through, all ready "being processed" so can't stop the order or the charges. They said "sorry we can't do anything" poor customer service routine. So if you shop there, good luck.
Kathi O.'s review of Dermstore earned 7 Very Helpful votes
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Dermstore sells items they don't actually have in stock and take payment. Then when you inquire...
Hello Kathi. We are terribly sorry for any inconvenience. We understand you may have tried to reach us outside of our business hours to cancel your order. However, we understand that your orders have since been released. We would love to assist you with a return if needed in the easiest way possible.
If you need to reach out to our customer service and beauty specialists, feel free to send us an email at service@dermstore.com, or call 1.800.213. DERM (3376) or start a live chat session by visiting dermstore.com/customerservice