DepopReviews 268

Depop are a bunch of scam artists and that is being kind. I think they visit Primary Schools and employ people with similar credentials and you are lucky to speak to somebody that has year 6. Sold a product, sent proof of postage and delivery, allowed the person to set up 2 cases and then took the money out of my account even though they sent me an email saying that I needed to do nothing further and all was in my favour. It is a disgraceful Company which is run incredibly badly. What is the point in selling your products and them then stealing you money. NONE

I have been on depop for a few years and set up my small jewellery business back in 2021. They have now however emailed me to say that a listing is on their prohibited list which out of all honesty I didn't realise it came under this. I have had 1 email to say about that this listing has been removed and that they are closing my account. I have had no other issues with depop and they have said there has been previous correspondence about this listing when there hasn't? Otherwise I would have removed it. Absolutely disgusted by how this has been handled… I had just filled out a feedback survey to say how amazing they have been with dealing with previous issues with other users scamming me. However now I feel like that isn't the case and they have taken measures to close my account after one message about taking down a listing. Think this is highly unfair. Would not recommend this app.

Steer clear from depop. Worst customer service in history. Nasty nasty people they hire. T was my only source of income as a single parent with depression and anxiety and they banned my account for having an old account I completely forgot existed 10 years ago

It's a waste of your money, however little you spend. There was very little description about the item's provenance. I didn't realise I was buying an overpriced, worn ASOS product!

This seller sends you tattered old clothes instead of the ones you ordered and then ignores you and refuses refund when you try to contact them. SCAM!

Took almost £10 in fees for an item I sold on 17th Sept. I'm still waiting for MY MONEY. Use ebay cheaper fees and they don't hold money for over 2 weeks. Would give 0 stars if I could

You would be better off giving your clothes to the homeless for a better feeling than being scammed. It was fine at first the fees are ridiculous and they accuse you of violating policy and don't prove anything but delete your account.

Having bought and sold on ebay for years with an extremely low percentage of problems, I am very quickly disappointed with the percentage of problems as a buyer on depop within a very short time of joining. Have just had a third purchase paid for in full responded to as unable to sell. The first was misplaced in moving (admittedly this seller's communication lovely and I do believe I will get the item at some stage) but then a second seller refunded me saying she has lost the item and today a third seller has refunded me, but only partially (!) saying she can't afford to post internationally. I have also received numerous items, not slightly, but disgustingly dirty and stained when not stated as such. In my experience Ebay delivers "as described" reliably, Depop does not. I have never had a seller not complete a paid for purchase on Ebay.

I was selling on depop for a long time and i got banned for "abusive behavior" but i never ever was "abusive" maybe slightly rude but only to those that were rude first. People price things so crazy, scalp stuff, keyword stuff, and there's a lot of rude people on there that think they're entitled. People also literally sell baby clothes on there and drugs. I got my first vape on depop (im now straight edge). There are some sweet, kind, and creative people on there but just realize the audience on there is twitter/tiktok teens and it's built like instagram.

They will ban your account for the dumbest reasons and when you reach out to customer service, they are either unhelpful copy/paste responses or are extremely condescending to you. Good luck maintaining your app if you just ban everyone lol. Poshmark and Mercari are better anyway.

Depop has no actual rules, just vague "guidelines" that they "enforce" because they have some kind of bizarro issue with whatever you're doing. If you write that "x" brand collaborated with other brands or band toured with other artists, you are "misusing hashtags" (which you can only use 5 of to begin with). I had 740 sold items over three years, 400 reviews as five stars and had built up a substantial amount of followers and they deleted my account over that. Absolute nonsense.

(I've sold 5 things and they still consider me a "new" seller) I sold something and still haven't gotten my payment after a MONTH and another one that was supposed to be available today (10 business days = 2 weeks later) and that one still won't let me get paid even though it literally says today is the date. I am so annoyed and don't understand why everyone loves Depop so much. I have all my information set up on the app so I don't understand why I'm still waiting

Outrageous fees
Horrible Customer Support, they answer after 3 weeks
This site has all the sellers up for failure.

My account was banned for using 'hashtags and keywords', even though none of my posts had either at the time of banning. In an attempt to rectify the situation, I emailed them asking for evidence of what I had done wrong. They completely ignored my request and sent multiple rude, dismissive and frankly nasty emails back. As other users have mentioned, each time someone different emails you so you can't progress the conversation at all. Considering I have made them a fair bit of money over the years (they got 10% of all my sales - a complaint for another time), I feel incredibly disappointed by the shocking customer service. They treat regular users like 'a danger to the community' (something they actually called me after accusing me of using keywords). Meanwhile 90% of users on depop use stock photos, keywords and hashtags for visibility. An all round evil and careless company.

I just sold an item and depop lowered the agreed to price saying they used their smart pricing. They lowered it below my costs. I actually lost money as then they took fees out and I have to pay shipping so now an item that cost me $10 just netted me $6 on and lost $4 on the sale versus making $3

Worst support of any site I've ever sold on. They take forever to get back to you and then have the audacity to say passive aggressive remarks like "Making further reports or responding to the email before we have had a chance to reply WILL increase your wait time." And when you actually hear back from them its usually a generic response that they've obviously copy and pasted that doesn't help you at all. Throw the whole company in the trash.

Purchased Hello Kitty stuff from a seller. Turns out it was from Shein (no mention of brand or pics of tags) and she charged double what it costs there. Filed a complaint but didn't want to return the items since my kid was already wearing them. My negative review was removed and there were no consequences for the seller.

Depop deleting negative reviews.

I purchased a pair of crocs, a couple days later the seller claimed that they were unable to get to the post office (collection services from Royal Mail and Evri available). Before I could respond, they issued a refund. In my response, I said that I would rather have the crocs and there's no rush to ship. The seller responded, the refund has been issued and I can buy them again (they listed the item immediately and increased the price by £5). So I reported the seller and left negative feedback with the truth of what happened. My review was removed because it was deem as revengeful and/or hurtful, and not an accurate representation of how the transaction progressed or how the other user behaved. Your feedback has now been removed - kindly take this email as your reminder of the rules. Also, I have received several messages from Depop support - my account has broken Depop's rules. Reviews are available for a reasons and I left a review so other buyers would be aware of my situation. They shouldn't be allowed to pick and choose all the positive reviews when someone has had bad experience.

On the 26th of June my account was closed due to 'the use of stock images'.
Since then there has been a lot of back and forth between myself and various employees. Some asked me to provide proof that images were mine, some insisted that my photos are in fact stock pictures.
What doesn't help is that each time a different person responds to my query therefore the whole conversation is incredibly inconsistent.
I guarantee that all images on my profile were taken by me. I tried to explain many times that some were taken years ago on models (I have provided screenshots of my Instagram from about 6-7 years ago to show some of the photos). The more recent listings had pictures of clothes on either the floor or the hanger as I have a one year old child and no longer have the time to do proper photo shoot.
The staff keeps insisting that I use stock images however they are unable to prove it. Even though I showed that some photos are still in my camera roll and some are on my Instagram. I have no reason to lie about this.
I've had my account suspended in the past for using stock images, I apologised and vowed to never use stock images again. Since then I have taken HOURS to take and edit photos of all my items as I desperately wanted to do better and keep my account and improve it since it's my only source of income as a stay at home mum.
This whole ordeal has caused me an insane amount of stress and frustration as I have basically been accused of lying and stealing photos that are all mine! Even as I am writing this email I am so upset and angry that I am shaking.