Depop

The pennies you'll make reselling things on Depop are not worth the time and stress.

In almost a year using the app I had all sorts of bad experiences, including being harassed three times in my inbox by a weirdo asking me for pictures of myself wearing a specific jacket. These happened a few months apart, showing they have no control over people who are banned returning to the app.

But the last drop was a sale in which I sent the parcel with tracking number, the buyer wasn't home to receive the delivery and it sat at the post office for 2 weeks. I warned her she needed to pick it up otherwise it would be returned to me, and so it happened. She blamed me (?) and I reached out to Depop to mediate.
I gave her a refund on the item but kept the shipping fee because, you know, I actually paid to have it shipped to her, and the post returns the parcel but doesn't refund the fee.
However, mindless Depop support keeps regurgitating the same standard "buyer-always-right" response saying I should give her a full refund. So basically, even though I did everything right I'm supposed to take a loss out of buyer negligence.

In sum, they provide very little support to sellers while taking big cuts, including on shipping. It's impossible to get eyes on your listing without boosting it, so be prepared to pay them twice as much as they advertise.
Maybe you'll have a better experience if you're reselling luxury items, otherwise I wouldn't bother.

DON'T BUY, DON'T SELL - i had been 5-6 years on depop selling and buying and never had any big issues, until the past months... i kept receiving warning even if it not me who would ask to pay outside the app (and didnt accept because scared they would close my account lol), than receiving another warning when i was talking to my sister on the app, removing item without notice, etc etc... and then today i was updating my posts and they just decided to ban me without notice/reason. I lost 5 years of works building my little online shop and clientele just like that. I have send them emails, and they don't even reply. They don't care about people.

I was selling a lot of things on Depop. I had over $500 of funds in my Depop account that they are currently holding. They closed my account and won't release my funds. I am very upset and disappointed as I was looking forward to getting that money so I can pay my bills. I also offered free shipping so that was a lot of money lost from me because I had to pay shipping and not just any service. It was Fedex next day service. I don't recommend selling through Depop because if you violate a policy, they will not warn you but automatically ban your account and close it. I am going to fight them for that money I worked so hard for.

Depop scammed me! I got banned and suspended when I had shipped and fulfilled orders and I have not gotten paid. I want my outcome to be paid out for what's delivered and fulfilled. Davidhester636

They take 10% off the top and then another 6% of sales. As a seller providing free shipping to buyers you are penalized with the extra 6% fee because you choose to buy postage through USPS instead of selecting the marked-up-in-price "depop shipping" options. It's the same USPS Ground Advantage service it just costs more though depop. So as punishment for refusing to utilize the marked-up shipping, they gouge you with a flat 6% rate for having the nerve. They call it a "payment fee". The actual app does not tell the seller that they'll be charged more for not buying overpriced depop USPS labels. Enhanced click-n-ship rates at USPS are much cheaper than what depop charges for the same USPS service and weight shipping.

I tried signing up for Depop. I downloaded the app, entered my phone number (which seemed very suspicious), then i was sent a text message with a log in code to finish setting up the app. When i got to the end of the set up it said "an error has occurred" and i was not able to finish my account set up. I tried it the next day as well and the same thing happened. I also tried it on a computer instead of my iphone. Same thing happened. This app just seems to be used to gather phone numbers. I am concerned now that they have my phone number.

How is it legal for a site to keep money that does not belong to them? I understand if they block you (even with out warning which is very poor) but to keep money that has been earnt by legitimate sales is theft surely?

Anyone else experiencing this problem? If so, have they given them the money that has been saved in the depop account?

You will end up owing more in fees than they claim up front. The users constantly follow/unfollow you in some sort of attempt to built a following. It's REALLY annoying. If they were selling something people wanted to begin with, they wouldn't have to scam people into following them. Also, I tried to reverse a sale and a customer got abusive with me for no real reason. The people on this site think they're hot sh*t and have an attitude problem. Closing my account...

Customer service was horrible, my item was delivered to the wrong address and apparently was never even going to my house. They wouldnt give me my money back since it said it was delivered…imagine not listening to your customers when they have an issue and doing nothing to resolve it. First and last time I will ever purchase from this site.

I got hacked by scammers on this site. They stole my credit card details and tried 4 times to withdraw money from my mastercard. They were professional scammers I closed my mastercard and closed my banking so they could not attempt to steal again I am reporting them to the fruad team

Depop have removed my listings many times due to incorrect hashtags and keywords. I have emailed them many times to ask them to educate me and explain what exactly I am doing wrong. How will I know which words are the offending words if they don't tell me (there are no brand names). They simply ignore me. I really don't understand how they expect sellers to continue to sell on their app if they have such a poor level of service. If Depop want to succeed long term, they really will need to listen to buyers - after all, this is how Depop make their money. Without the buyers, Depop have nothing. Simon Beckerman, take note, if you want long term success, train your customer service team, or maybe invest in taking on more staff if resourcing is an issue. At the moment, you are really failing.

I'm all for sustainability and recycling! I'm also a sucker for thrifting and vintage pieces, all of my favourite clothing items were from here, never encountered a troublesome seller or problems with shopping, etc. Experience is great and I got my moneys worth

I have only recently switched from eBay as seller and started using depop. I find it easy to navagate fast and simple to load. Great presentation and lots of customers. I am actually very excited to work in this site.

I made my FIRST AND ONLY purchase on depop and it was a scam. Someone hacked into an existing account and sold me something that wasn't even for sale- they were able to prove authenticity but they had no intention of selling the product.So I have lost out on money and they are unable to help. I never write bad reviews, I generally give them the benefit of doubt but in this case their security wasn't good enough to spot this issue and therefore i have missed out. You're better off buying something off somewhere else when you know you'll actually receive the product or receive good customer service...

They will allow drop shipping, replica items, misused tags, and stock photos across the entire platform, but if you end up being an unlucky seller your account will be deleted with no previous warning and they will not release any of your money and claim that it's for security reasons.

I sold for three years and never had an issue, they claimed my deactivation for was one reason and then changed the reason mid email chain. Their customer support will only give you vague, copy & paste answers with little to no help or information. I had over $400 waiting to be deposited in their Depop Payments and they said they will not be releasing any of it. A COMPLETE SCAM.