Depop

They will allow drop shipping, replica items, misused tags, and stock photos across the entire platform, but if you end up being an unlucky seller your account will be deleted with no previous warning and they will not release any of your money and claim that it's for security reasons.

I sold for three years and never had an issue, they claimed my deactivation for was one reason and then changed the reason mid email chain. Their customer support will only give you vague, copy & paste answers with little to no help or information. I had over $400 waiting to be deposited in their Depop Payments and they said they will not be releasing any of it. A COMPLETE SCAM.

Depop is the absolute worst resale app I've used. They don't think it's important to protect their buyers from fraudulent sellers who lie in listings and list counterfeit, used items when listed as new and name-brand. I opened a dispute with PayPal, which was escalated to a claim. I WON the PayPal claim and got my money back (PayPal closed the claim in my favor because the seller was very clearly in the wrong, and i had ample photo evidence), and Depop decided to suspend MY account instead of the fraudulent seller! I wasn't going to use Depop ever again anyways, but it's nice to know that Depop supports fraudulent sellers over their buyers.

Do not use this company.

Bought a coat with a hole in - described as overall good condition. I do not think good condition means a hole
Depop obviously does think a hole is good condition as they would not refund and were not interested.

Have read so many bad reviews - wish I had seen the reviews before making a purchase. So I add mt review to warn others not to use this company.

I used to love Depop but now I absoloutley hate it! The team are just absolutely ridiculous they rob money from you from the fees when you refund people and they don't give it you back they speak to u like crap don't $#*! down peoples accounts when they've scammed people but shut down mine for abusive Behavior towards somebody but would no show me any proof or tell me who the altercation was with they continued to patronise me they have no consideration towards people with mental health issues they are a disgraceful unprofessional disgrace of a company who should be shut down because they simply do not deserve to reap the benefits.
It's been 12 days since I posted evidence for them to refund me the money they stole from me and they just keep ignoring me now!

I recently sold an item to this person for about 50$. The dude said it wasn't "Authentic" though I provided proof of purchase from a trustable site that I ordered it from. The support didn't help much at all. They banned me for basically no reason. Completely sided unfairly with the buyer and was unprofessional towards me, said I was uncooperative even though I was not in the slightest. I asked questions and they were barely answered, left with more questions than I began with. The support team gas lighted me. Said that I didn't provide authenticity within the 48 hr time frame, when I sent it under 24hrs after I received the email. Overall I'm never coming back to this app, horrible horrible experience and I will never even touch the app ever again. Poshmark and grailed are better

After hearing that some people used this platform to sell their unwanted items, we thought we'd give it a go too. All our items had invoices & receipts.
After making a complaint about a scammer we had our account closed.
We then attempted to open another after seeing a multitude of other accounts saying they used to operate under one account but DePop deleted them. This account was then deleted by DePop.
It appears that if you are a law abiding person with legitimate items DePop doesn't support you.
If you want to scam, money launder, break the law then DePop is the place for you.
This "company" is clearly run by scammers who don't abide by the laws in the countries they operate.
If you are a genuine person for the love of god don't bother with this waste of space. They're bullies who align themselves with common thieves.
Not worth the effort.
Oh and they ensure that they're not register under the BBB or Trading Stabdards. That in itself is a telltale sign!

0 stars if I could. The Depop customer service is an absolute JOKE. Not only are they rude asf but its literally multiple staff answering/addressing your email not one! So disorganized! My account got banned due to a hashtagging issue which I deeply apologized and thought it was fine since so many other sellers do the same. The lady I first encountered Harley, was disgustingly rude and said I was a threat to the platform? Until I pointed out I had ongoing orders that I needed to fulfill they changed my account to a 3 SUSPENSION. I have also been having issues with the fee, why is there such a large fee taken?! Others selling platforms do not take as much as Depop. This situation has made it very hard for me to want to continue supporting Depop by selling and buying there what a shame.

They will ban your account for the dumbest reasons and when you reach out to customer service, they are either unhelpful copy/paste responses or are extremely condescending to you. Good luck maintaining your app if you just ban everyone lol. Poshmark and Mercari are better anyway.

APPALLING customer service. Taking my money and making me jump through weeks worth of hoops to get it back. They randomly claimed a buyer said I never posted them the item, though this was a total lie - the buyer hadn't lodged any dispute, but they took the money from my sale and refunded it to her so she had my item AND her money. They then realised and asked her to pay again, but of course she didn't. Honestly just endless stupidity from the customer service team, no one listened to anything I was saying and they just kept debiting different accounts I have without ever asking my permission. NEVER use this app or expect good customer service again!

The ABSOLUTE worst decision I made as a small business was getting this app & trusting Depop. Starting a small business of selling handmade goods and styles bundles I had to invest ALOT of money on supplies. I choose Depop since the consumers seem to match the aesthetic of my business. Within weeks my sales are crazy high when I randomly get a warning email from Depop that I am spamming people (which I literally never did?) and was taking my sales outside the app (also never did and they could see through my account). Before I can message them and clear the confusion 4 MINUTES after that "warning" my account & my DEVICE are totally banned. Why delete my account 4 minutes after the warning? I didn't even have a chance to message any of my buyers. I appealed it, never heard back after WEEKS. Did everything I could to reach them, never got any reply. I did get 15+ emails telling me my buyers wanted refunds. Yeah I wonder why its not like banning me from the app means I cant access the shipping labels and send them their stuff. Bye bye sales, savings, and my small business for now.

Ordered an item from reds boutique who is in the UK and I am in the US. Seller was quick to add that the item shipped through PayPal transaction. After a few weeks, I requested tracking info and was informed there was none and it was optional during purchase, which it wasn't. After another week or so, I started a resolution process through PayPal. The seller messaged me asking why I did this. Somehow the seller now had tracking info although there was no carrier so now way to track it. Seller then added a carrier. There was no destination in the tracking info and no activity for close to a month. Shipment could have been for anyone.
I then left a negative 1 star review for the seller. Depop removed it as they say because I used buyer beware and stay in in my feedback, it was a personal attack against the seller. Never mind that the seller was just trying to steal people's money, they didn't care about that. They remove negative reviews as that keeps the money coming in for them.

Long story short, I bought something from Europe, never received it.

Tried to contact the seller who refuses to respond.

Depop said that, because I put in a dispute after 14 days that they couldn't refund me. I waited to put in the dispute because the seller said it would take 1-2 weeks to ship, and, coming from Europe, I figured that was a rather reasonable time period.

Come almost a month later, I have heard nothing from the seller, have not received my order, and I've lost over twenty five dollars in the process.

Now I'm going through Paypal.

Don't bother with this app. Don't bother with the people behind this app. What a disappointment.

I tried logging into my account just to get an error message stating that my account had been permanently suspended. I was confused as I had done nothing wrong and was not given any notice or reason for my suspension so I attempted to reach out to them to see what the reason for my suspension was and was ignored. I then reached out again and still the same, no response. Had previously experienced issues with their customer service team as I was scammed and I reached out for support and they gave me an automated response and did nothing to help me. I do not recommend using depop.

I've had a Depop account for just over a year, and listed a model car for sale. I haven't had a buyer, but I have used the site to browse for things that I like. Today I had an email to say my account had been suspended, due to 'innappropriate contact'!
I never message anyone on depop, haven't left any feedback, haven't had any reason to write to anyone on there (although I have had messages from sellers asking if I want to buy items, but I don't usually reply)
After searching google for 'depop reviews', I found almost every site gives it only one star! I won't be using depop again, there are plenty of other selling sites to use (and don't cost anything either! Shpock and gumtree seem better)

I have been an avid user on reselling websites (Posh and Mercari) and figured I may as well try depop. I have been scammed for 2/2 of my purchases by sellers selling counterfeit items and claiming it is authentic. Then, I am forced to dispute the purchase on PayPal over the phone. Poshmark is way better with custoner service as they deal with all issues themselves and not via a 3rd party website. Stay away from depop is authenticity is a concern for you.

Ive brought 2 items of Depop. One item was a £50 coat. The girl responded on the day my item should have technically arrived at my house, she told me she had already sold the item but forgot to mark it as sold. Ive had to set up a Paypal dispute which has been a nightmare. I am still awaiting my refund. The second item i brought (another coat as the other one never arrived) the girl i brought it from had good reviews, ive messaged to ask when it will be shipped and have been ignored. Its been 2 weeks and it looks like another Paypal dispute is pending.
To sum it up, it is ALOT more trouble than its worth buying on Depop.
All though its likely i will get my money back (fingers crossed) I have still been left nearly £100 down and i now have to mess around to get my money back from items i never recieved.

The Depop team... unprofessional people suspended and later closed permanently my deppop *******@sarahsiah for having professional pictures on my shoes. They were constantly harassing me & my account that had 5 stars reviews 99.99 in my 500 plus sales.
People never complained or opened cases saying that my photos didn't match my merchandise. Brand new Footwear. Depop team made a hell in my life and made me depressed after closing my account when I made about 25k in sales in only few months in 2020.

If there's anyone out there that can help me It will be the best thing Depop team could do.
My account was doing amazing and it was beneficial for me, the depop team who gets paid from great accounts that make profits, sales and to the owner of depop.

Thank you
Sarah

Depop permanently deleted my account and banned me because I used unrelated hastags for exposure. I have not ever scammed anyone but I got banned for using hastags?! It takes forever to dispute and get my money back when I got scammed by sellers on depop TWICE. Talk about justice? Depop also takes huge amount of fees and charges. Depop tolerates scams but have zero tolerance when people try to get a bit more exposure

I have bought off this website previously and things were good until i bought a pair of shoes $202 for air forces ordered them onthe 4th of november and it still hasn't showed up, i've msgd this person multiple times and she said that shes not glued to the package and hasn't refunded me. By the way i never even got a tracking number for them. This lady lives in sydney and i live on the fold coast it doesn't take two months for a package to arrive

After selling on depop for 5 years and earning them £100s of pounds worth from their fees.
I sold a customer a £600 jacket and he reported it as undelivered despite me providing proof of postage to depop, they instantly took the money out of my BANK ACOUNT without any warning and refused to reply to any of my emails. Useless customer service and a shambolic excuse for an app. Goodbye depop