Depop

I'm quite new to Depop, having only purchased 10 or so items from it. I always check the reviews of the person I am buying from and make sure they never have less than 4 stars. There was a time when I needed to make a claim that I had not received my item and when offered a refund, the individual asked for bank details. Because this doesn't follow Depop guidelines and I don't like giving out bank details to anyone, I made a claim on the Help/Support function of the app. I received a reply just 4 hours after I sent off my report - amazing! The reply I got was very informing, very helpful and very friendly! I am impressed such a large company is so efficient and am very appreciative of their quick response.

I have been unable to send messages on Depop for weeks.
I have tried from various browsers.
I have been waiting 3 weeks for a pair of shoes to arrive and have not been able to contact the seller about this.

The website is extremely glitchy, and even sent messages to the wrong people when I did send messages. Other sellers have said the same.

There is also no information on the website about how to get in touch with support, I have only just managed to find an email address through the facebook page. When I sent an email to it, I received an email to say that I should resubmit my message in a request form. I filled out the request form with all the relevant details, and surprise surprise, it won't send! It just keeps refreshing the form with all the details still there.

When I tried to report that I had not received the items, it simply told me that I should go through Pay Pal to do this, which I have now done.
But basically, there is no way that I have been able to report on Depop that the item never arrived...

There is no proof of sending required from the seller. How do I know that she sent the items? How do I know that this hasn't happened to other buyers if I cannot even report it?
She has also not even marked the items as having been sent.

It appears that there is no way of ensuring honest transactions on the website and a fall back on pay pal to simply refund the money.

I bought a jacket as a gift, and the seller never stated there was a name written on it with permanent marker. Of course I'm not going to give a gift with someone else name on it, so I asked for a refund from the seller and from Depop. The seller never answered one of my messages, and Depop's representative literally told me "we sell vintage, so it's not a big deal." The customer service rep was named Takahiro A.

I did a charge back on them, this is literally the worst customer service and site I've ever encountered. Even getting to the refund process was annoying since there's no direct button to it, you have to type out all sorts of nonsense.

Several of my purchases were lost or stolen even though they were marked as "delivered". Although they say they have buyer protection, Depop and Paypal can do nothing to help you if it was marked as delivered so you will lose money. Not worth it!

(I've sold 5 things and they still consider me a "new" seller) I sold something and still haven't gotten my payment after a MONTH and another one that was supposed to be available today (10 business days = 2 weeks later) and that one still won't let me get paid even though it literally says today is the date. I am so annoyed and don't understand why everyone loves Depop so much. I have all my information set up on the app so I don't understand why I'm still waiting

Worst experience as seller keep taking down listing that are genuine and is in line with there t&cs although there are thousands who breach it everyday. When you try to prove to them that you are right they give there automated response like 'decision is final' 'after careful consideration' what a joke. There customer service team are just pure awful not even sure why they have one better off without them. Best thing happened this year was when I got suspended with no real reason and youll see there response as 'taken after deep investigation and consideration' don't make me laugh.

Not to mention the app is full of scammers and frauds they need taking down but nop depop is after those who try to use there app honestly.

Loads of selling and buying app out there don't bother with this s***

Depop has no actual rules, just vague "guidelines" that they "enforce" because they have some kind of bizarro issue with whatever you're doing. If you write that "x" brand collaborated with other brands or band toured with other artists, you are "misusing hashtags" (which you can only use 5 of to begin with). I had 740 sold items over three years, 400 reviews as five stars and had built up a substantial amount of followers and they deleted my account over that. Absolute nonsense.

Depop deactivated my account because someone messaged me about paying for an item outside of the app. I never bought the item, but apparently the messages from the seller were enough proof that I did.

Depop then told me my account would be reinstated after a 7 day ban. I told them where to stick the account, and that I would not entertain the idea of using them again if they can treat genuine customers like this.

It's their loss, I'm selling things on facebook marketplace and gumtree now (no selling fees)

I would advise anyone not to use depop, as they are very untrustworthy and will delete your account for no apparent reason (I was lucky, I didn't have any current transactions with them so I did not lose any money)

Awful awful awful. No seller protection at all, even when an item is sent tracked if the buyers claims they take the money back out your account and you're left without the sold item and without the money for it. They just take the money without saying! DO NOT USE! I've had much better service with Vinted and EBay

If I could give them 0 stars, I would. They are stealing from people. DO NOT SHOP HERE. If you're stellar doesn't sent you the right item, Depop will not help you. You are stuck paying for the item AND the shipping to return the item. So far, I have no refund. I've done everything they've asked and still nothing. Thank goodness I didn't buy something more expensive but it's the principal. SAVE YOUR MONEY! There's a lot of better ways to indulge in vintage pieces.

Delete accounts for no reason or warning - I had my account falsey deleted numerous times, they always reactivated it after harassing the customer service team (because they barely respond to emails) but would keep making up excuses to delete the account. They do not support small businesses if you exist outside of Depop, because they only care about making money (10% fee is ridiculous) and if they see you with your own platforms to sell they will try and get rid of your Depop account because they are greedy. Customer service team are rude, unprofessional, accusatory and ignore emails - very normal to have to chase up multiple times. Depop offer NO protection, it's all Paypal so if Paypal make a decision against you Depop won't do anything. However, the app is great if you're looking for over priced charity shop items.

My account was banned for using 'hashtags and keywords', even though none of my posts had either at the time of banning. In an attempt to rectify the situation, I emailed them asking for evidence of what I had done wrong. They completely ignored my request and sent multiple rude, dismissive and frankly nasty emails back. As other users have mentioned, each time someone different emails you so you can't progress the conversation at all. Considering I have made them a fair bit of money over the years (they got 10% of all my sales - a complaint for another time), I feel incredibly disappointed by the shocking customer service. They treat regular users like 'a danger to the community' (something they actually called me after accusing me of using keywords). Meanwhile 90% of users on depop use stock photos, keywords and hashtags for visibility. An all round evil and careless company.

There are scammers everywhere on this site. The worst thing that they operate inside the app using hacked accounts. Depop are not interested in protect their customers from fraud cause they work together with thesescammers.

I was a loyal Depop seller for almost 2 years. I had almost 500 sales and was one month away from hitting my sales goals and making top seller, when Depop terminated my account. After emailing them back and forth over 30 times, they basically said "sorry, nothing we can do about it". I had 350+ 5 star reviews and almost 10k followers. They don't care about the sellers at all. My entire income was taken away because of one mistake. They're run by Etsy and their new management has HORRIBLE seller protection. Do yourself a favor and don't sell here.

Dec 18
I would like to share with you all that it may not be a great idea buying from depop
The sellers are very slow at providing updates and they do not provide you with a tracking number.

You don't know when to expect your parcel in the mail
In some cases it may take a month for order to arrive
It's definitely better to shop on ebay, they do provide you with a tracking number

The worst company. They decide to delete my account for no reason whatsoever, claiming to call the authorities and threaten me when I have done nothing wrong. I was a seller for years and all my sales and reviews were just suddenly taken from me. They are no help and their customer service is shocking.