Tia B.

I'm quite new to Depop, having only purchased 10 or so items from it. I always check the reviews of the person I am buying from and make sure they never have less than 4 stars. There was a time when I needed to make a claim that I had not received my item and when offered a refund, the individual asked for bank details. Because this doesn't follow Depop guidelines and I don't like giving out bank details to anyone, I made a claim on the Help/Support function of the app. I received a reply just 4 hours after I sent off my report - amazing! The reply I got was very informing, very helpful and very friendly! I am impressed such a large company is so efficient and am very appreciative of their quick response.