DealsMachineReviews 368
DealsMachine Reviews Summary
DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality and mobile phone. DealsMachine ranks 238th among Wholesale Clothing sites.
I ordered a tablet and other accessories on September 14, to date I have not received anything and you do not respond more tickets.
First they say that making a partial shipment, then tell me to wait for the tablet to be provided by the manufacturer (on the site was listed in stock), the tacking of the partial shipment is stopped from September 22.
I made a complaint to pay pal.
I suggest you do not order from this seller.
If you buy from these, you should hope that you have zero issues. They will take days to reply, Live chat is fake. They lie about "Backorders" and they will tell you that they are "interpolating (intercepting) your order in case you want to cancel". Another delay tactic.
Also no tracking number on paid fast shipping.
Basically, these are buying from factory on the basis of your order. So they have to wait to receive your order, then order it from factory, receive it and package with their packaging before the ship out. Which also means that they are untested.
There are plenty of other Chinese sites to go to. Stay clear of these, or you'll regret it when you have any issues.
Dear Mymah,
Thank you for take your time to write this review, we apologize for the issue that you have raised.
We will provide customer for tracking number if customer paid for it, and we apologize for the delay reply due to weekend.
The item will take the quality checking before shipping, therefore, sometimes it will be delayed.
And we have noticed that the order number you have provided to us is not right, would you mind to confirm it?
If you have any further concern, please contact us at http://support.dealsmachine.com/?lang=en
Best Regards
Dealsmachine Customer Service
Dealsmachine is collecting all personal information. I have received a mail asking for Passport copy, ID copy and credit card copies and they have put my order on HOLD until i provide these. Why? They use Paypal!.
They can use it for Identity theft. Please do not use this site and DO NOT provide these details to them or Anyone!
Dear Saran,
Thank you for your recent comment, we apologize for the shopping experience that you have described.
We can not figure out this issue and would you mind to provide us the order number so that we could check for you?
We did business for years and there are privacy policy for customer, we need your help to find out this issue.
Hope to receive from you soon.
Best Regards
Dealsmachine Customer Service
I am a customer for a long time at Dealsmachine and I am very satisfied for their support and service and for the items(mobile phone, veggie cutter and more) I ordered. They are still in use and I am happy with the quality and price of those items. I will most definately shop again when I need more!
Ordered some headphones in july, estimated arrival between the 10th and 25th of august, yet it's now over a month since then, no sign of the headphones. Customer support replies with the same monotonous "It may be affected by factors that delay it slightly" etc etc. I can understand a few days or maybe a week late, but a whole month?
Dear Jordan,
Thank you for taking your time to write this review, we feel sorry that you haven't received the parcel.
We have contacted you for the solution, it has been lost on the way for delivery, and we are willing to refund you although we also haven't received it.
After you have closed the case, we will provide refund for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dealsmachine Customer Service
I order a phone and case 6 days ago and still have not received any information from DealsMachine.com. I tried to located the contact number but it does not show up on the website. Online chat is offline 24/7 and i have put in 2 RMA forms with no response still.
Dear Jordan,
Thank you for sharing your valuable feedback with us, we apologize for what you have experienced.
The online chat might be busy due to peak season, and we have noticed that we have replied you in time at the ticket, we had applied refund for you.
If you have any further concern, please feel free to contact us.
Thank you again for bringing these matters to our attention.
Best Regards
Dealsmachine Customer Service
Made two separate orders on dealsmachine recently and both were delivered intact. Was satisfied with d tablets, mp3, toys, plus d extra gifts added! Am thinking of making more purchases. Customer service was ok too.
It is good to know the place you can go and search things you need, My friend told me about this site and after buying my new phone all I can say I'm impressed with price and service, I could track my shipment all the way and all my questions are replied in 24 hours. My best recommendations to everyone.
Have purchase a phone from Dealsmachine with faulty. Submit an enquiry for one week and still no response from them
Dear Malik,
Thank you for your recent recent comment, we apologize for the item you have received didn't meet your expectation.
The delay reply due to peak season, and we had fixed this issue.
We had contacted you for this issue and after we had confirmed, we will provide you for the best solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence
Best Regards
Dealsmachine Customer Service
"Hello!
I have bought Cubot S200 on Dealsmachine.com.
It was the second Cubot S200 (black) from this store. The first one (whight) is used by my wife.
So, It takes 2 weeks for reload the stock and only 3 weeks to deliver it to Belarus with free shipping air mail. The fastest Chinese service!
Good quality. Excellent customer support. Fast shipping. - This is the things which makes DealsMashine my FAVOURITE!"
Tracking number dont work, open 2 tickets no awnser from them... contact them by phone, live chat at every F***** minute of the day THEY NEVER AWNSER reallly bad company.
I still waiting my phone... (order it 2-3 weeks ago) and they tell me it ship in 24 hours! GG Dealsmachine you are the worst...
Dealmachine if you see this review contact me ASAP.
Dear Maxence,
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The parcel has been shipped out and we have noticed that you have received the parcel, please refer to http://www.dhl.com/en/express/tracking.html?AWB=1574730776&brand=DHL
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Dealsmachine Customer Service
I have ordered so many items from here, including a Phablet, leather stand case, watches, etc, and they all arrived approx. 4 weeks. When my orders were sent out, I received an email to advise me, because it's from overseas, of course I gave it a bit of time, after all, it's been sent from the other side of the world, and they all arrived.
Better customer service returned phone as instructed and that was on June 19 2015 and have not herd a word sent several emails no help still no responce so no money and no phone. In response to original review I am getting my refund so I upgraded them to 3 stars they are getting better still very slow response time but they are trying
Sometime it is hard to say what you like about a shopping site. Well what is there to like about? It is a shop, you go in, buy what you need, pay, and leave. But then you realize, they have what I am looking for and it is so easy to find what I need. The price is right, the shipping is straight forward. So, Dealsmachine have everything what makes a good shopping experience.
Gabe
I cannot get a straight answer out of customer service as to what items in my order are not ready to ship, nor when the items will be available to ship. They refuse to answer the phone during normal business hours in Beijing China. Every time I log into LIVE CHAT they log off.
I communicated with customer service through on website support and they offered me a full refund after I filed a claim with paypal. I am waiting now for the refund.
From what I have read on this site this company should be closed down and paypal should remove services from the website ASAP!
Dear b b.,
Thank you for your important feedback and for letting us about your experience with us.
We have asked for picture to avoid any card fraud and you asked for the refund. In that case, we had applied refund for you, but you have opened the case.
We have tried to contacted you for this issue, please keep communication there, and please rest assured that we will provide you for the best solution with you working with us.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dealsmachine Customer Service
I made my order a Elephone P8000 phone Case, order# DD************** from Dealsmachine since August 15,2015. They promise to deliver that in 10-25 business days. Everytime a submit a ticket they tell me wait or check your post office or see if your address is correct.
After 50 business day has passed I contact them again to refund my money because I could not wait and wait for order is not coming, So I open a case with my Paypal against them. After couple days they offer me three solutions:
1. Resend the order to you free(will send by standard shipping, need 10 to 25 business days to arrive, but if you still not can't receive the resent order, we will not offer you any compensation again).
2. Refund the full amount of the items to your card.
3. refund the full amount of the items to your wallet(the wallet is in the account that you sign in on our website, you can use it as cash to pay for your order).
When I told them refund my money so they answer Ok and we can refund full amount to you.
They wrote to me "Could you please cancel and close the case first, so we have the right to apply the refund for you". I told them I'll close the case but you promise to refund my money. Since I closed the case on Nov 8 and until now Dec 9,2015 I did not receive any answer from them I keep sending tickets to them and no answer at all. My order is gone and even my money.
Guys, keep away from this website they are cheating people they really really will give a hard time.
Dear M C,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have been cheated by the supplier and the item can not meet the demand, for this issue, we have contacted the customer for the options and provide them extra compensation.
If you have any further concern, please feel free to contact us.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers.
Best Regards
Dealsmachine Customer Service
Phone did not work on arrival. No response to multiple emails.
Dear Suzanne,
Thank you for your valuable feedback, we apologize for any inconvenience that have caused.
We have replied you at each ticket and please keep communication there for confirmation, and we will contacted the shipping company and supplier for figure out the better solution.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dealsmachine Customer Service
I purchased Quarter ball shaped 6 LED Garden solar lights. The light generated by the units is brighter than most solar lights. These units are a great addition to brighten a pathway, as accent lighting in your garden or lighting the entryway to your home. They are solar so they save you money by using the sun to generate their own power. They work so well I ordered more of them to give as gifts! My order arrived quickly and the price was only one quarter of what I would pay if purchased in a hardware store. I have made multiple purchases at Dealsmachine and always am satisfied with the product I receive.
My experience with Deal Machine is horrible. I purchased two cell Phones and they are no use to me. The phones cannot access the internet. I have been asking for my refund and I have not gotten anywhere with that. This purchase is nothing but a BIG DISAPPOINTMENT.
So far all i am receiving is the run around.
I would not recommend anyone to purchase anything from this company
Dear sharon,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We need to confirm the information before we figure out the solution, would you please keep communication at your support ticket for the better solution?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dealsmachine Customer Service
I am very satisfied with dealsmachine, i have bought a lot of stuff there, and it came always very fast. GOOD product quality, and cheap prices!
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Dear Gennaro.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We are preparing shipping your order out, but you have opened the case, we have to contact the shipping company to ship it back to us.
And we had contacted you for this issue, would you mind to help us to close it for best solution?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.
Best Regards
Dealsmachine Customer Service