Companies like Dealsmachine are really employing a lottery-type scam!. Satisfy a quota of the orders ( share the jackpot) but the greater number are screwed ( undelivered, defective, incorrect filling of order, do not fill the order at all). Two complaints and after that you cant get a response.
I'm an active online shopper who will pick an item and compare prices with other stores online. I found DealsMachine is a decent and reliable website who is not only provide wide selection of products with lower prices than other similar websites, but also great in customer service with fast response within a day. Overall, I can say I'm a happy customer.
After the review that I wrote on this site about my faulty tablet Honda, Dealsmachine decided to give me a refund realising my genuine complaint. I appreciate their prompt action and I'm very glad about the end of this unlucky purchase, I'd like to say a great thanks to this site and to Dealsmachine and to encourage other people to buy from this company. Definitely I've been just unlucky. All the best.
I ordered an unlocked 3G cell phone off of dealsmachine, I was pleasantly surprised at the fact that it only took 20 days to get here (Canada) from Singapore, also, the phone is sturdy, fast, works great! & the best part is, it didn't cost much!, which is awesome!. I would recommend Dealsmachine anyone looking for prompt service and great deals!.
I wish I had read this review first because I would never have trusted them with money of any amount. Not only have I not received the goods but the tracking number given does not exist. Then it's impossible to even email them because of the round robin of info needed just to submit which does not end. The message is simple. Whatever the price. DON'T DO IT.
My first order from dealsmachine was made by luck. Now after several orders I am convinced they are really professionals.
The orders always on time, reliable and easy to talk to someone whenever I had something to ask or had a problem.
I surely goanna buy more things from them in the future.
John.
Baught a phone with 24hr dispatch, paid for expedited delivery only to be told they never had the item in stock in the first place. Was offered refund which I accepted then never heard from them since. They seem to want to keep my $202 with no intention of ever providing goods.
Waiting for response from PayPal.
Dear Paul,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
Bought a tablet from these people around 10 days ago. Was told yesterday it wasn't in stock and will take up to 15 days for them to arrive, but the item is still listed as in stock to this very second. They said they'd initiate a refund but 'it may take up to 5 days' and the order is still processing.
Very unprofessional company which also misspelled its own name repeatedly in the customer support ticket. Avoid if you don't want problems.
Dear Lukas,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service
Good shop! Several times made an order in this store spare parts for RC toys. Good choice, value for money. I liked the fact that photos do before sending the parcel. It is very convenient. I would recommend this Store
I purchased Quarter ball shaped 6 LED Garden solar lights. The light generated by the units is brighter than most solar lights. These units are a great addition to brighten a pathway, as accent lighting in your garden or lighting the entryway to your home. They are solar so they save you money by using the sun to generate their own power. They work so well I ordered more of them to give as gifts! My order arrived quickly and the price was only one quarter of what I would pay if purchased in a hardware store. I have made multiple purchases at Dealsmachine and always am satisfied with the product I receive.
Warning I have read many reviews about this company doing the same thing to many people. To make a long story short I ordered a tablet that was supposed to only take 2 weeks. After a few emails and 2 months later I got a message telling me that my order was cancelled and they were refunding my money. I never asked for refund I just wanted my product. It seems they are just selling you hopes and dream. Then just refund you after keeping you money interest free.
Dear Timmy,
Thank you so much for your important feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our Chinese holiday is coming and the processing time would be delayed, in order not to keep you waiting, we refunded your order.
Please check your support ticket, we have provided you the details and please keep communication with us.
Thank you for your understanding.
Best Regards
Dealsmachine Customer Service
I ordered 4 in stock android phones and paid for the fastest shipping, which said would be delivered in 5-7 (to the best of my recollection) days. TEN days later I contacted them and asked for a status and they informed me the item was out of stock and would be back in stock in 3-7 business days. I can understand there was a mistake and something was marked in stock that was not, but they should have then notified me when they encountered the error.
I waited another 10 business days (14 days more, for a total of 24 days) and they still have not even sent me a status update, let alone shipped my items.
I am very disappointed, and from the flood of similar issues recently, suspect that the history of positive reviews may be manufactured.
Dear Travis,
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Would you please provide the order number and we will send the shipping status to your e-mail?
Any questions please feel free to contact us in this link:
http://www.dealsmachine.com/gp/contact-us-20/
Best regards,
Customer Service
It is good to know the place you can go and search things you need, My friend told me about this site and after buying my new phone all I can say I'm impressed with price and service, I could track my shipment all the way and all my questions are replied in 24 hours. My best recommendations to everyone.
I order a phone and case 6 days ago and still have not received any information from DealsMachine.com. I tried to located the contact number but it does not show up on the website. Online chat is offline 24/7 and i have put in 2 RMA forms with no response still.
Dear Jordan,
Thank you for sharing your valuable feedback with us, we apologize for what you have experienced.
The online chat might be busy due to peak season, and we have noticed that we have replied you in time at the ticket, we had applied refund for you.
If you have any further concern, please feel free to contact us.
Thank you again for bringing these matters to our attention.
Best Regards
Dealsmachine Customer Service
Dealsmachine is what i say to be one of the best online retail store out there, they offer so much range at incredible prices. And the specs of there devices is every thing you would need to future proof and play so much on, it's crazy.
There service is great they always reply and have great solution and do there best as the can they make take a day or 2 to reply but the do care. A lot of people say they delivery is bad but i choose expedited shipping and it arrived around 2 weeks for me and i live in Australia.
All i can say is give them a go, it's safe and never had any troubles with payments or delivery. You might get unlucky with a devices but make sure you tell them to do a quality check before they send it out. And do some research on the product so you know what your getting.
Great site
Reviewer and happy buyer from Dealsmachine
Arifii
Worst shop i ever did business with. Very bad service. I order some stuff that i didn't know that they haven't got them in stock. I paid them right away. After a month i m still waiting to be refunded from them
Dear kevin l.,
Thank you for recent comments.
We have refunded the customer at 2015-02-14 09:23:50 PST.
We are committed to assisting every customer at any time.
Best Regards,
Dealsmachine Customer Service
I bought a cell phone which came after 2 months... even this i pay for a phone that it didnt work properly the touch screen, the cameras very bad quality etc... i was obligated to buy another phone! Never again from them BE AWARE
Dear Evangelo G.
We are sorry to hear that you are so dissatisfied with Dealsmachine.
We are sorry to hear that there is so many problems with the phone you bought from our company.
Would you mind telling us why you do not return this problem- phone to us? Have you contacted with our support center?
Could you please offer me your order number so that we can check which phone you have bought so that we can confirm with our supplier in case more customers bothered?
We take feedback very seriously, and clearly it did not meet your expectations. We want to extend our sincere apologies for the problems you have experienced.
Best Regards,
Dealsmachine
Buy at your own risk. I purchased several products in hundred of dollars from this so-called cool DealsMachine on-line retailer but the product came broken and the retailer refused to accept them back. This is one of the worst experiences I have ever had and I do not refer a dog to this on-line retailer.
Dear Star a.,
We are sorry to hear that you are so dissatisfied with Dealsmachine.
Could you please tell me which item you bought was broken? Would you mind offer us the order number so that we can check and work on it?
We sincerely apologize for any inconvenience that may have been caused.
Best Regards,
Dealsmachine
I cannot get a straight answer out of customer service as to what items in my order are not ready to ship, nor when the items will be available to ship. They refuse to answer the phone during normal business hours in Beijing China. Every time I log into LIVE CHAT they log off.
I communicated with customer service through on website support and they offered me a full refund after I filed a claim with paypal. I am waiting now for the refund.
From what I have read on this site this company should be closed down and paypal should remove services from the website ASAP!
Dear b b.,
Thank you for your important feedback and for letting us about your experience with us.
We have asked for picture to avoid any card fraud and you asked for the refund. In that case, we had applied refund for you, but you have opened the case.
We have tried to contacted you for this issue, please keep communication there, and please rest assured that we will provide you for the best solution with you working with us.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dealsmachine Customer Service
I've bought from deals machine a couple of time and it was a good and honest transaction, it may take a while to receive your product since it ships from another country, but they do offer tracking and insurance so you will definitely get your item. Plus the DM points is a definite bonus. In less than 3 months ive spent about $70 bucks with DealsMachine and am planning to spend more because they have the Best Prices and just about every item you could look for, for sure,, Deal Machine is the Best! (Kasey)
Answer: Dear Richard, Thank you for your question. There is no telephone number there and we are trying to fix this issue. But you could contact us at http://support.dealsmachine.com/?lang=en, or provide us your order number, we will check for you. Best Regards Dealsmachine Customer Service
Answer: Dear richard b., Thanks for your message. Please rest assured we DealsMachine is a legal website. This is evidenced by: the positive feedback on this review website, our comprehensive warranties, and our strict product quality control measures. You can contact us if you have any issue. This is the link: http://support.dealsmachine.com/?lang=en. Please rest assured we will try our best to help you after we have checked the detail information. Thank you for your support and kind understanding. Best Regards Dealsmachine Customer Service
Answer: Dear Natalie H., Thank you for your message. Please rest assured the item is checked before it is shipped out. As you know, we need the detail information to check the issue. Could you please send us the detail information to this link: http://support.dealsmachine.com/?lang=en. Please rest assured we will try our best to help you after we have checked the detail information. We very much regret for this inconvenience. Best Regards Dealsmachine Customer Service
Answer: If you did't pay for it all ok. Check your bank transactions and cancel payment. Arty1
DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality and mobile phone. DealsMachine ranks 235th among Wholesale Clothing sites.
Dear Dave W.
We are sorry to hear that you are so dissatisfied with Dealsmachine.
We are sorry that your order hasnt arrived.
However, could you please offer me your order number so that we can check your item and track your order for you?
We take feedback very seriously, and clearly it did not meet your expectations. We want to extend our sincere apologies for the problems you have experienced.
Best Regards,
Dealsmachine