DealsDirect.com.au

I was pleasantly surprised that, despite all the people saying that I probably wouldn't get my late Christmas orders in before Xmas as I live in a rural area, that they all arrived with plenty of time to spare. The whole experience was easy and hassle free - so thank you very much for taking so much stress out of Christmas (and giving me back that precious time that would have been taken driving, pounding the pavements, waiting in queues etc). Again, a very big thank you from me!

Totally scammed. Ordered artificial grass with exact measurements for what we needed and received grass that was nearly 1m short (width x 2 lots). Have been unable to get in contact with VIK LUTHRA in regards to getting another one sent out to finish order order or money back. Being a specific colour we are unable to finish our project to which we bought the grass for the begin with. Waste of money. The communication with issues is zero. Will be taking this further

Money was deducted from my account this morning but its the 1st time I hear of your its not like iv hear order anything from your I don't know what your do.

I have been using DealsDirect for the last 8 years, each and every order I placed arrived on time, nothing was ever damaged. DealsDirect prices are very reasonable, the products good quality, some products are not available in stores here in Australia.
DealsDirect gets a Gold Medal, 5 Gold Stars, in my eyes they are my first port of call for shopping.
The website is easy to use, shipping is reasonable, payment methods are great.
I would recommend DealsDirect to all as a great place to shop.

We purchased a mattress with deals direct, I have tried for weeks to rectify the issue online thru their page to no avail. I think they use overseas personel that has not very good english/understanding.
I have now sent a complaint onto ACCC.
The mattress we believe is faulty as we sink into the middle of it, we are not happy with the quality.

So glad I found DealsDirect. I've done most of my Christmas shopping this year through the site. Huge variety of items for every age and interest. Delivery is fast and I love the fact I'm kept up to date on delivery so not kept guessing when the parcels will arrive. Good quality items and I'll definitely be shopping for our new home next year.

I placed an order and was given a rough dispatch date only to find this changed a number of times to future dates. After four weeks I received half of my order and on the fifth week I was informed the remainder of my order had been cancelled. The customer care team had no idea giving me the obligatory answer and the communications were very poor indeed.

I bought some curtain lights the clips didn't fit my curtain rod cost me $ 30, I sent the lights back still no refund after 2 weeks plus $10 postage not happy at all and won't shop here again, I have sent emails and no reply I sent a message from websites contact form they actually replied but I can't read the reply because I don't have an account why they didn't reply via email is beyond me, buyer beware with deals direct

I ordered 2x sheets set at the end of December 2019 & now February & still not arrived. Contacted customer service & so unapologetic & not at all helpful. Told them want to cancel order but they said it's all ready shipped. I am going to return goods as soon as I receive them... whenever that maybe

Return items were received at warehouse on 25th october.
S2D**************
On 7th nov items acknowledged to have been received on Contact Us, but no follow up.
Numerous contacts have been unanswered.
I have repeated information on numerous occassions.
I have had to resort to doing these reviews to get Deals to respond but no outcome., just more information.
Im over these stalling tactics, and the hopeless customer care contacts, they are useless.
I will not be buying from this company again, or any other company of theirs in other names.
I do not know what they are gaining, but have to wonder why customers have no means of contact to this company. NOT GOOD.

Absolultely atrocious customer service. I order two gifts for my wife for Christmas. This was on the 2 December. Delivery was promised between the 17th and 23rd. Well it's the 23rd and according to their website it hasn't even left their premises. It looks like my wife will miss out. Despite several messages I have heard nothing back. Thankfully I went through PayPal and have launched an investigation. Next step will be the ACCC and Consumer Affairs. Avoid this company like the plague. They obviously are happy to take your money but not send you the goods or provide any customer service.

Just getting worse. Stop sending your 5 or 6 emails per day - everyday. I don't want them.
I don't deserve this harassment and I refuse to change my email address because of your unethical behaviour.

You fix it... it's your responsibility under Australian Consumer law.

Ordered a rug $239 on 10/12/2019 for christmas as a gift.
It is 14/01/2020 and cannot get an answer as to the status of the order!

I cannot seem to call or chat with Dealsdot.com I ordered my item and no one texted to give me an update about it

Have placed several orders with both dealsdirect and ozsale. This company provides for parcel point delivery on their website, yet items do not reach parcel point! Estimated delivery date is no where near what they've said. Fast delivery which was supposed to be dispatched within 24hrs took well over 2-3wks! When items finally arrived it was too late, so I returned them all for full refund, with tracking! Parcels arrived back with them late July/early August... and yet still no refund! Customer service keeps saying 5 days to process after it took them 5 days to approve the refund, that's when they bother replying! AND after I informed them that I wanted a full refund was given a credit note! AS IF I WOULD BUY THERE AGAIN! BUY AT YOUR OWN RISK! I've now raised paypal disputes and raising this with the ACCC. Seriously, you should read the responses from customer service! What a joke!

Ordered clothes online 22/6 and still yest to be dispatched. 7 emails all polite but totally unhelpful, Will not refund me. BEWARE

So I purchased an electric item and put the batteries in, the motor got very hot but the item wouldn't work.
I sent a video of batteries out of the packet putting into item and was told that the manufacture says the batteries were in wrong I tried it all different ways with no success.
I was very disappointed as this item was a funny gift for a hens night and we were disappointed.

Get your service together guys it is poor

Ordered 1st week in December for Christmas gifts and have had nothing but problems with my order. Firstly my order left your care without even a street address. I have spent the last week of December contacting different couriers etc with minimal luck. I have contacted your "team" with no follow up etc. Orders are dispatched randomly. Majority of items have now been returned to sender with no way of making it back by postage in time for Christmas! #Dealsdirectthechristmasgrinch

Ordered a sofa cover 4 weeks ago with an expected delivery date of between 20 - 26 November. Now December 2 and haven't received my purchase or had any correspondence from Deals Direct at all about any problems. They obviously don't give a crap because they already have my money. If I could give 0 out of 5 stars I would.

Terrible
Ordered more than 4 weeks before Christmas and less than half presents arrived.
All efforts of contacting them generated a computer response. I am about to conplain to fair trading and will not order off this site again.

I think DD descriptions of the products are inadequate, leading me to buy 2 sets of sheets from USA, where the pillow cases did not have a flap (to keep the pillow in), and DD would not refund. If I had known this about the pillow cases., I would not have bought them. There are other description inadequacies for other products as well. I have had happy purchases from DD also, but it's the bad ones you remember.

Everything ordered has been delivered as advised on prodect description and in all cases accurately matched the product description

Appalling service! I ordered an item and was told that it would be delivered within 10 working days. It has now been three weeks and the item has still not arrived. All the customer service staff I have encountered have been unhelpful and rude. Considering they claim to be "Australia's #1 Online department store" I would have expected better service and faster postage.