David's BridalReviews 223

The return policy is 7 days. This is an absolute joke. What bride, in the midst of planning a wedding, has time to return to the store within 7 days to make a return? Past that 7 days, you have a whole two months to exchange the item for store credit. I purchased a pair of shoes that I loved, but later realized would not go with my accessories. I did not wear them. It is still 5 months before my wedding. And I was told there is nothing they could do about it. They couldn't refund my money and put the shoes back on the shelf. And why not? Mind you, this was not a custom order. This was not even an online order. I purchased them in the store, put them in a closet, and then realized I could not wear them to the wedding. I really hope that all the present and future brides out there choose a different place to shop for their dresses and accessories. This experience made it clear that David's Bridal is in it to profit any way they possibly can, even if that means forcing brides into trying to sell unused accessories online, just so they don't waste $50 on something that will never be worn. I sincerely hope that this review reaches enough people to ruin this company's bottom line. Perhaps then they will learn some flexibility and proper customer service.

I bought my mother-of-the bride's dress at David's Bridal in Va Beach, Va. It cost as much for several simple, straight line alterations as I paid for the dress. The ticket was marked 'difficult' because the dress has some sequins? I would hope that a bridal/occasion store be familiar working with dresses with sequins. After I dressed and paid the ticket, I was told that they needed to get my measurements. I asked why do it then - was told that they were needed for their records. Don't get alterations done at David's.

Ordered an dress and when it came in 4 months or so later it didn't fit and would not give my money back. How am I supposed to know it wasn't gonna fit? I will never go back for nothing and I bought 2 wedding dresses and bridesmaids dresses! Thanks for the NO help!

Amber was so amazing and helpful! She helped me find the perfect dress for my big day! Loved every second of my appointment. Great experience!

I purchased a pair of shoes and needed to exchange for a half size difference. The person on the phone told me if I re-ordered I wouldn't pay shipping on the return. She sent me a label and ordered me the correct size. Now I received my charge card statement and they cheated me out of $20.50 on a $52.95 order. Do yourself a favor and shop elsewhere.

If you are wanting a "no pressure" appointment this is the place. As in, if you want exactly ZERO help with finding sizes, the attendant offering suggestions based off of what is and is not working, this is for you. I was VERY disappointed with my experience at their Fort Wayne, Indiana location. When I set my appointment, I was inundated with text messages requesting ALL my wedding information, including photos of the venue and a personally written synopsis of what I was wanting/looking for/my personality. Don't waste your time. I sent pics of our backyard and stated more than once that it is a low-key wedding and that my budget was $300. The ONE dress that my attendant brought me was glam to the hilt and over $700! Also, I know you can't control the prom crowd there shopping, but maybe set them aside from the brides? My 70 year old mother had to sit on the floor waiting for me to come out, and I was overrun by teenagers trying on prom dresses the entire time. I could not get out of that store fast enough.

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

We went two weekends in a row.The first one we had Jeff.He did a excellent job, by himself, with 8 ladies.He was very attentive to all of us and I know that wasn't easy.The next weekend we had Angela. Although it was only 3 ladies this time, she to did an excellent job. She even helped my mom find a dress and she didn't even have an appointment. Both are excellent and I would definitely recommend them.

Great store, great service, fantastic employees. Had a fun time with my family finding a dress. Would recommend. 10/10

I bought 2 shoes for sons wedding didn't see you have only 7 days to return Never wore them didn't fit right they wouldn't refund me would never shop here again

The consultant ordered the wrong size. We tried after fitting to get them to order correct size. They wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.

Danielle was incredibly helpful. They go the extra mile to make sure the dress fits and that the bride is beautiful!

Special ordered a dress and this is what they sent. A nasty, looks to be blood stained dress straight from the warehouse on a clearly marked "damaged" hanger. New dress is SUPPOSED to be here less than two weeks before my sisters wedding. David's bridal definitely lost me as a customer.

Please be aware that their return policy is 7 days. When asked who I could complain to about this policy, the woman did not want to give me their information. She said that they do not care if people are unhappy with their policies. It was disappointing that they do not have a better return policy. It was also disappointing that the company is not trying to hold on to customers.

When it to comes to dresses and to wearing special occasion dresses davids is always a great choice to ship from due to the high variety of gowns and dresses they have. The label Davids is a good and low priced idea but the designers they carry with their own name is expensive. For example they sell Terani Couture gowns that I saw in their store was much more expensive than Teranis website macktak.com
But still in general they are a good store to buy from. I do appreciate their store.

WARNING: DO NOT PURCHASE FROM THEIR ONLINE STORE. Purchased two dresses delivered on 5/5 and due to work constraints unable to try on until 5/13. Fit was poor and not my style once I was able to try on. I tried to return the dresses on my first day off 5/16 (tags still on, all packing material kept, dress on for 5 minutes at best). Had to text "HELLO" to some "person" who informed me after I waited several hours for a response that since I did not request the Return form within 7 days (from delivery date), I would be unable to return. YOU ONLY HAVE 7 DAYS TO RETURN AN ON-LINE ORDER. Stuck with two dresses that I don't want and can never use! I find the policy restrictive (7 days!) to return items. Feels like David's bridal is trying to dump dresses to compensate for the wedding cancellation pandemic!

I was to meet my future daughter-in-law and did not have the address of the correct store. I went to the store on Bluemound Rd. In Brookfield, WI. A young woman, named Khadija, helped me with the address and phone number of the correct store. She was wonderful. Even though there were groups waiting, she still took the time to help me, and sent me on my way with the needed information.

I went to David's Bridal in West Palm Beach, and Ross helped me find the perfect dress. Honestly it was the first time I walked in, and he was so energetic, and eager to help me what exactly what I needed. Because he was so efficient in his work, knowledge, and ability to understand my likes and dislikes for my wedding gown, I wound up ACTUALLY finding the right dress within a matter of under 1 hour. He also helped me understand what alterations may appear for the dress, helped me book my alteration appointment, and really took the time to help me find the right accessories to add to the dress. The dress I ultimately chose was one I didn't even see! He found it for me, after hearing me about what my likes and dislikes are for a dress, he just knew. This man is a wonderful people listener, wonderful helper, so eager to help, and seriously so kind and nice. He made my experience with David's Bridal a 5 star experience. I purchased my dress on the same visit, and couldn't be happier. Thank you so much Ross, you're a true team player, a great helper, and thanks to you - my wedding will now be even more special because of the dress you found that fits EXACTLY what I wanted! :)