DateMyAgeReviews 330

Dear Tess,

Thank you for sharing your concerns. We're sorry to hear that your experience on DateMyAge didn't meet your expectations. Our app prioritizes safety, and we take allegations of fraudulent activity seriously and investigate all claims in line with anti-scam policy. Helping our clients write their success story is our intention.

Our credit system is designed to offer flexibility in how members engage with the platform, and all charges, including those for voice and video chats, are clearly communicated upfront. Audio message costs 10 credits each and two way video chat costs 6 credits per minute.

While we do aim to maintain a safe and enjoyable environment, we regret that your experience was unsatisfactory. If you'd like further assistance; would like to file a complaint against a specific profile or clarification, our customer support team is here to help at support@datemyage.com.

Thank you again for your insights, and we wish you the best in your future endeavors.

Dear Leonard,

We appreciate your feedback and take your concerns very seriously. At DateMyAge, we are committed to providing a trustworthy and enjoyable experience for all our members. Our goal is to connect people meaningfully, and we work diligently to ensure that interactions are genuine and respectful.

We understand your concerns regarding messaging and would like to clarify that all communication policies, including content moderation, are in place to ensure the privacy and safety of our members. As for our credit system, We deeply regret any misunderstanding about the inapp costs. Do be reminded that Our platform uses a method called Pay per Use. Pay per Use means that every operation would require a credit balance. All of this information was provided on the purchase form and is always available in the terms of use agreement that was agreed at upon your registration.

Furthermore, If there is any interaction/s or profile/s or acativity/ies that you feel suspicious about, Do report it to us along with relevant proof at support@datemyage.com.

Dear David,

Thank you for sharing your concern. We are sorry that your experience with our app is not satisfactory as you have received many messages. It's apparently a sign that many members are attracted to you, but that doesn't necessarily mean you have to entertain them all. You have to choose the members you are interested in and we provide you that freedom. Don't doubt yourself, they might find you attractive and therefore give you genuine compliments.
And in fact, communicating on the platform requires a certain amount of payment, which you can use as an investment to start conversations with members and ultimately build a relationship with them. Using certain services costs a fixed number of credits. If you run out of these, the site will ask you to top up your profile in order to continue chatting. And one of the reasons why it may seem expensive is that we invest in some aspects, especially working with teams that ensure the safety of members. We have anti-fraud policies in place to protect members from fraudulent activity. So if you encounter a suspicious interaction or profile, please do not hesitate to report it to us at support@datemyage.com as soon as possible.

Dear Jens,

Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns.

We take reports of suspicious activity seriously and have measures in place to verify user profiles. However, we acknowledge that there can be instances of misleading interactions.

If you encounter profiles that do not seem genuine or if you have any doubts about the authenticity of a user, please report them along with relevant details to our customer support team at support@datemyage.com immediately. We investigate such cases thoroughly and take appropriate action to uphold the integrity of our community.

Querido Juan,

Gracias por informar esta inquietud. Lamento que se haya encontrado con tal situación. A pesar de la estricta implementación de medidas antifraude, puede haber algunas ocasiones en que haya miembros que tiendan a incumplir las políticas de la plataforma. Dicho esto, recomiendo estrictamente contactarnos en support@datemyage.com.

Para procesar esta queja, primero debemos tener cualquier material de respaldo que tenga que podamos enviar al equipo de verificación.

*Enlace de perfil o número de identificación de cada miembro
*Capturas de pantalla de conversaciones sospechosas.
*Hora y fecha de la correspondencia
*Cualquier evidencia adicional de que los perfiles son deshonestos.

Tenga en cuenta que hemos implementado una política antiestafa en la plataforma para garantizar que podamos tener una comunidad segura. La identificación errónea ((es decir, alguien que usa el perfil de otro miembro sin permiso para comunicarse con usted). Seguramente le reembolsaremos todos los créditos en los que haya incurrido al comunicarse con este miembro y lo prohibiremos permanentemente dado que tiene un estado de perfil confirmado) es uno de los motivos. De dicha política, por lo tanto estaremos esperando su correo electrónico para asegurarnos de que esta inquietud se responda con urgencia.

Dear Dan,

Thank you for sharing your feedback. We're sorry to hear about your experience. At Dating.com, we strive to provide a platform that fosters genuine connections among our diverse user base. Your concerns are important to us, and we take them seriously.

Regarding the profiles you encountered, we aim to maintain a diverse community of individuals from various backgrounds. We understand your frustration with receiving repetitive messages and vague answers.

We take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at support@datemyage.com to address this promptly.

Dear Member,

We're sorry to hear about your experience and the inconvenience caused. Ensuring a positive community experience is paramount to us And we take your concerns seriously.

We encourage you to reach out to our support team directly at support@datemyage.com with much elaborate and relevant details so that we can investigate the issue with your account and assist you with your concerns promptly. Your satisfaction is important to us, and we are committed to resolving this matter to the best of our ability.

Thank you for bringing this to our attention, and we apologize once again for any frustration this has caused.

Hi Luke, Thank you for sharing your concerns. I am sorry if the premium communication rates left you with doubt and disappointment. Our application doesn't implement the free-to-use model. And by simply subscribing, you will be able to unlock and use premium communication services. Please be informed that we provide our members the full freedom to choose among several communication features that you and your match can use to have a much personal connection. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per credit. We totally understand that you entered into this experience with an open heart and genuine intentions, which is truly commendable. Unfortunately, things took a turn towards excessive costs and expectations that didn't align with your initial expectations. Please know that you're not alone in encountering such situations. Many individuals navigate similar challenges while seeking connection and companionship. It's all part of the journey of life, filled with lessons that help shape us into stronger, wiser individuals. For further assistance and clarification, feel free to contact us at support@datemyage.com.

Again, We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter.

Dear Mona,

Thank you for sharing your billing concerns. I am sorry that you had to go through this issue. 19.99$ is a discounted membership rate for the initial month of subscription, It activates a 30-day membership plust 150 credits, however, when such credits run out, the platform would ask you to refill your balance with your preferred package. Most probably, the debit took place because you enabled the auto purchase option. Please email our customer support (support@datemyage.com) and our managers will assist you.

Dear Jane. Thank you for reporting this experience. I am sorry to learn that your experience has cost a toll on your health. That is surely not the end result we expect our members to have in the platform. Though our response came in with huge delay We want to assure you that we are keen in addressing this concern. In order to help you accurately, would you kindly elaborate how you have lost more than 6000$ in the platform? I want to assure you that an Anti-scam Policy is in placed as we do not condone any form of fraud.

Moreover, While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations as much as deciding to block their contacts or delete their profile. We provide full freedom for members to decide on such. However, that does not mean that we are neglecting the fact that it has affected you in all a lot of ways thus, we best recommend that you contact us at support@datemyage.com along with the clarification of what had occurred and supporting documents against any of the grounds breached by the member. If one is proven to have breached any of the anti-scam policies, we assure members that all credits incurred in communicating to the accused member will be totally refunded given that the accused one/s is/are verified members.

Dear SuLu,

Thank you for sharing your thoughts about the site. We understand that our response came in a delayed manner which we are sincerely sorry for.
Indeed, communication in the platform requires certain amount of credits. Rates varies depending on which communication feature it is you're using. For instance, the most practical way of communication is online chat which only costs 1 credit per minute. You may contact us at the email mentioned below to know more details about the rates. Do be reminded that we have an Anti-Scam policy that is strictly implemented to prevent wrongdoings such as misusing the communication services to be compensated in the platform. We would like to clarify that that action is not at all tolerated. However, we provide members the full freedom to choose which feature they would like to use. If one is proven to have breached any of the anti-scam policies, we assure members that all credits incurred in communicating to the accused member will be totally refunded given that the accused one/s is/are verified members.

I hope this concern has been already resolved with the help of our Customer support team. If however, no clarification and unfortunately no resolution has been provided yet, Please consider reporting this with relevant details along with the supporting materials at support@datemyage.com. Thank You.

Hi Stevvie! We are sorry that your experience in our app is not satisfactory over the fact that you've been receiving a lot of messages. It is apparently a sign that a lot of members are attracted to you but that does not necessarily mean that you have to entertain them all. You have to choose members you are interested in and we provide you such freedom.
Kindly be reminded that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. However, despite our best efforts, there is no such thing as a perfect community. This is precisely why we like to thank fellow members (such as yourself) for bringing unusual activity to our attention, rare as it may be. This is so we can work together to maintain and constantly improve the premium experience our users expect and deserve. Such report will now be acted in accordance to our Anti-scam Policy thus to further proceed, Please send us the following details:

• The Member ID of the user you're reporting
• The section number from the anti-scam policy that this member breached
• Date of when the breach happened
• If the breach happened on the site: specify which service you were using
• If the breach happened offsite: provide supportive material where the information can be located (ex: Social media Link, photos, etc)

If the suspected member is proven to have committed wrongdoings against the Anti-scam policy, you will surely be refunded with all the credits incurred in communicating with him, given that he has a confirmed account (with blue badge). We are looking forward to your report at support@datemyage.com.

Hi Cynthia,
Thank you for sharing your concerns. I am sorry to hear that you developed some doubts about the authenticity of some profiles and our services.

I have read and thoroughly reviewed your concerns limited to what you have posted here and I understand you found them suspicious due to how your match carry out their conversation, but we have to also consider some factors that may led to other members replying in such manner, whether it be language barrier or some typo errors or simply just that's how they really is and how they try to get your attention, I believe we have to be respectful of that and give a bit more time to get to know them.

However, we support your judgment and you are fully entitled to your opinion. Thus, I would like to inform you that we are implementing all anti-scam measures and we work the best we can to ensure a safe community, thus If you suspect interactions to be concerning, find three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification Or you can directly contact us with relevant details at support@datemyage.com. Moreover, If you do not want to worry about the legitimacy of the members, you may simply limit your communication to Verified accounts.

Dear Makimba,
Hi! Thank you for the review. I am sorry that our premium rates left you with such doubts. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, Once you run out of credits, you will have to top up to continue using the services. Sending and reading letters cost 10 credits each. All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed on during registration. However, we do know that not all has the time to read so thus We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issue. Please contact us at support@datemyage.com to provide you with your credit expenditure statement and explain further how credit system works.

Hello Natalie, Thank you for leaving us a feedback about your experience. We agree that the prices in our app are not the lowest, but they are justified by the benefits you get like 24/7 support, Anti-scam policy, constant updates, etc. Indeed, using certain services costs a fixed number of credits. Once they end, you should top up your profile to continue your communication. Please email us at support@datemyage.com so that we could advise you on how to make credits last. We would also like to put emphasis that we are investing in the security of the community and would like to address your concern about fake profiles thus, we encourage our members like you to immediately report such cases to us either by clicking on the "Report" button on their chat window.

Dear Bernice,
Thank you for sharing your feedback. I am sorry to hear that you developed some doubts about the authenticity of our services over the fact that you need to pay to be able to use the communication services. The membership subscription goes along with credits and once it runs out that's when refill of credits has to be purchased. Indeed, services like messages, video chats, Audios etc. have to be paid with credits. To have a much lasting credits, use online chats, it only costs 1 credit/minute and will give you real time conversation experience. Let me kindly inform you that a lot of members attend professional photo sessions before activating their profiles in our app, that's why it's not strange to see a lot of beautiful photos. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam policy and report it to us by finding three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification.