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I'm in this Flatform datemyage for almost a year. I lost more than 6000 USD. Ive been talking to a specific guy who is a confirmed & popular member & claiming that he has strong feelings for me & that he wants to be in my life. I believed in him that's why I stayed for almost a year in the site. I'm being blind by all the red flags because I already fall for him. I already loved him. But recently he blocked me or he deleted his account, I don't know he just disappear. It caused me anxiety & depression. He ruin my life. I called datemyage customer support but they are just ignoring my complain. I sent a lots of email but still no specific answer. How can I get justice from this site datemyage? I kneel down & pray to God about my situation now.
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Empty.
Dear Jane. Thank you for reporting this experience. I am sorry to learn that your experience has cost a toll on your health. That is surely not the end result we expect our members to have in the platform. Though our response came in with huge delay We want to assure you that we are keen in addressing this concern. In order to help you accurately, would you kindly elaborate how you have lost more than 6000$ in the platform? I want to assure you that an Anti-scam Policy is in placed as we do not condone any form of fraud.
Moreover, While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations as much as deciding to block their contacts or delete their profile. We provide full freedom for members to decide on such. However, that does not mean that we are neglecting the fact that it has affected you in all a lot of ways thus, we best recommend that you contact us at support@datemyage.com along with the clarification of what had occurred and supporting documents against any of the grounds breached by the member. If one is proven to have breached any of the anti-scam policies, we assure members that all credits incurred in communicating to the accused member will be totally refunded given that the accused one/s is/are verified members.