Darntoothysam.Com

I'd just like to echo what others have written here about the slow responses... or more like NO responses. I ordered a part from my camera, and I was told it could be a week. It's been longer than that, and my inquiries to find out when it might be shipped have gone unanswered. Phone calls go to a recording that says voicemails can't be taken and that customers should send emails. On the recordings, this guy says it's a "small camera shop", but if the volume of calls and emails are so great, he should perhaps hire someone to field those for him. On the off chance that he will respond to this (as I see he's done in the past for other negative posts), my order number to him is *******. I just want to know when my part will be sent... you've already got my money, Thomas, and now there is no way for me to contact you. You SAY your business isn't a scam, but there seems to be an awful lot of similar complaints... perhaps THIS is why the BBB revoked its accreditation. Should I not hear anything, I guess my next action will be file a complaint with the AG of Minnesota, my home state of Virginia, and the Justice Department, as this involves interstate commerce. I think a large part of your complaints, Thomas, would be solved if you responded timely to your customers, don't you think?

I read all the other reviews only after making the purchase of an LCD screen for a Cannon camera. So I called the company on both of their phones (No answer after repeated calls) I thought I was in trouble so then I e-mailed them and I received a response quite fast. Received all the information I needed but was still nervous because of the negative reviews.
So here is my review :) I ordered the LCD on February the 4th and received it on February 15th it was the correct part made by Sony for the Cannon camera. It fit perfectly took me thirty minutes for the whole installation and it worked flawless.
Conclusion these people are very busy and apparently don't have time for phone conversations as they are taking care of the orders to ship.
I received e-mails with all the updates and flawless service and good price so I will rate them with 41/2 stars they would have gotten 5 stars if I could reach them by phone but that might increase the cost of the parts as they would have to have another employee answering the phone.
I'm sorry for those people who had trouble but for me it was flawless service and quality part.
Thank you Thomas and Alex!

So where's my part Thomas? I am tired of your stories. First you tell me sorry and that you forgot to order it. Then you told me they arrived broken. Then they were on backorder with the supplier but they be in next week, that was months ago I might add. Then they came in broken again. Oops you must have forgotten that you gave me that story months before. Then they really did arrive and supposedly you sent it but it must have gotten lost in the mail and you'd send it again. How do you keep up with the lies?

Anyone can go on to google.com and just type in: darntoothysam scam

There are sites everywhere on you. You even kept a guys camera for so long and then eventually gave it back with a used screen when you realized you weren't going to be able to keep it but he paid you for a new screen. You can keep my money, the camera was donated without the battery door.

Anyone who has lost money to him, you can just let your credit card company know and they'll can get your money back if you got taken by this guy.

Don't buy from this website it will scam you - i made a order for my camara canon i paid for fast delivery and it never come i sent an email to the website after a week and his answer was we are waiting for the parts come mmmm i said so when i will have my product? He just said LIKE I SAID WE ARE WAITING FOR THE PART WHAT DO YOU THINK THAT WE WILL SHIPPED INCOMPLETE? I said you know what i want to cancel the order and he didnt cancel it so i was charge and i had to call the bank to recover my money but at this time he took my credit card info my address and name so i report it to life lock to take care about it

I ordered a battery door for my camera a long time past now. The part never came and I have called so much and just get the voicemail telling me they are too busy so do not leave a message. I have emailed and all of my emails go unanswered. They just ignore me and they want to keep my money. I'm going to call my bank tomorrow and see if it can be disputed. Today I went to the sure to check my order status and all I got was a warning from google that the website was not safe to go to. It was saying that his site transmits some sort of badware or something like that. I should have listened to google and stayed away from darntoothysam.com, nit my computer is totally infected with a virus or whatever his site sends out. I researched the virus that I got from darntoothysam and it hijacks the computer and sends ny personal information out without me knowing. I CAN'T STRESS THIS ENOUGH, DARNTOOTHYSAM IS JUST HORRIBLE. All this over a battery door formy camera.

My Canon Rebel had a few bent pins that needed repair and I wanted to find a local place that I could send it to do the work instead of shipping it off to Canon. I guess I should have shipped it to Canon. I paid for the pin repair service online(which said it took 1-2 weeks), filled out the form, packaged the camera and got confirmation that it arrived. That was on February 8th. By March 8th I was starting to wonder what happened to the camera so I called the 800 number and left a message. Then I tried the local number (long distance for me) and it basically said they were too busy to answer messages on that line and to send an email. So I sent an email. No answer, no response, nothing. Called a few days later and emailed asking what was going on with this repair. No response. Waited a week - my husband called and happened to catch him - he said he forgot to order the part and he wasn't planning on ordering it anytime soon so he'd send it to someone else to fix it and I'd have it by the early this week. Of course nothing. I called and emailed again today - big surprise no answer and no response. Since I've already paid for the service AND he has my camera and I get no responses from calling or emailing and it seems you have to be really lucky to actually have him answer the phone... I feel like driving the hour to his address and knock on his door until someone answers!... Good luck - just send your camera to Canon and forget this guy.

On 10/18/2010 I ordered a LCD Screen for my DSC H1 Sony Cyper Shot Camera when I received the LCD Screen in December after many emails and it was broken when I emailed back I was told if I send it back which I did on Dec 6th they would replace it but to this date I have never received a thing including any email replies. I have kept all of my emails and even asked to be refunded my money but still no response. Still would like to see my money back or atleast a LCD Screen that is not broken

This guy is a joke. Wait... Let me get a few things out of the way before I start. My name is Steven Nowaczyk, my order # was *******. I see his normal response to a negative review is attacking the integrity of the reviewer. I am on facebook, and I am not set to private just incase their is any doubt to my authenticity. I ordered a camera part on 11/28/11. After many calls (around 50, actual number) he decided to answer the phone. He informed me the part was on backorder. I decided to buy it somewhere else, but did not cancel my order with him. On 4/17/12 I decided to email him to get a refund. I received an email on 4/19/12 that my part has shipped. It seems as if I had to remind him that I needed my part. I'm sorry, he should have given me a refund when I asked for it after 5 months. I'm not sure if the part is going to be correct or not, but who cares any more. I had the camera fixed in time for Christmas pictures. This is the worst online shopping "adventure" I have ever had. Stay away, there is no way all these reviews are fake. One more thing, my email is *******@gmail.com. If we are still wondering about authenticity I will respond to emails.

I, unlike many on this site, had an excellent experience with darntoothysam.com. I ordered a lens repair kit for my daughter's Canon SD1000 that had been dropped. The kit was delivered quickly. Once I took a look at the size of the parts I knew my huge hands weren't going to be able to do the repair. I called several times before I was able to talk with Thomas directly (the only slightly negative part of the experience). When I got him, I explained what had happened and asked if I could send in the camera with the repair kit and have him do the repairs. I sent the camera and the parts (along with a check for the $20 difference between the parts and the complete repair cost). My daughter's camera was returned within one week (total turnaround time), perfectly repaired.

I get the impression this is pretty much a one man shop, so I guess quick turnaround may have been a problem for some of you. I usually trust consumer reviews, but I say with confidence that I would recommend this site for camera repair any time based on my personal experience.

Here's a chronology dealing with this company (person). Hopefully, someone will read this & avoid my horrible experience. Deal with this guy at your own peril.

7/30/12: purchased repair for broken camera LCD screen [via AMEX] from DarnToothySam via website & received a repair form & ID #.
7/31/12: shipped my camera to DTS via UPS insured [$500 value].
8/3/12: DTS acknowledged receipt of camera via email [status "awaiting repair"]
8/30/12: received monthly statement from AMEX noting charge from DTS dated 7/30/12
8/3 thru 9/20/12: tried many times to find out status of my repair via phone calls or email, with no response from DTS.
9/20/12: sent a certified letter to DTS requesting status of camera.
9/26/12: researched (belatedly) user reviews & blogs relating to DTS service issues.
9/26/12: contacted & reported a complaint to the Better Business Bureau [www.minnesota.bbb.org]
9/26/12: contacted AMEX to report a disputed charge
9/27/12: contacted local Burnsville police department [*******600]. Officer was very aware of DTS & said he would send someone out to investigate my issue.
9/27/12: received confirmation from AMEX & BBB regarding my claims.
9/28/12: received 3 emails from DTS: 2 re. Order has been shipped via USPS Priority & an order refund.
10/1/12: received non-repaired camera from DTS. THE BOX I SHIPPED NOT EVEN OPENED.

Epilogue:
Found a local New York City repair shop. Brought them the camera on 10/1, it was repaired perfectly on 10/4 for $25.00 less than DTS's charge.

Moral: Don't send valuables via internet until you have researched & read reviews, Plus I am an idiot who has learned his lesson.

Whew:

I called this guy after laying my wifes 539 lbs. Piaggio mp3 scooter on its side on top of my Canon Vixia hf-200. (DON`T ASK!) I can fix most anything so...
Researching vixia hf-200 led screen replacement brought limited info back. He has several bad reviews, I told him & after a few minutes bought the parts I needed. He delivered them in less the a week, they are exactly the same part. In 10 minutes the camera was back together and working. I find people in business, like life, want to help & will work through problems. I am guessing the previous complaints could have been worked out with a phone call & a little patience. I paid $101. For the part and canon quoted me $231 just to get started with possible additional billing to follow. Darntoothysam delivered quickly and even agreed (prior to purchase) to accept item as returned if I was not satisfied. Darntoothysam is to my judgment an honorable member of the over the internet sales folks & in my opinion & experience totally safe to deal with. I will rely upon him to help me save money fixing my stuff.
Thanks DTS
Domax50

I would not have send my camera to this establishment if I have come across this website to find out how poor service people are getting from darntoothysam.com.

I have sent my Sony Alpha 100 with lense to fix the LCD repair, and they charged $139 to my account using Paypal. I am ok with them charging, but no email response or anything other then my camera was sent to repair which I received on April 10th, 2012.

My order ID Number is #*******, and serial number is *******. I have sent several emails and tried to call them without any luck.

I tried to open case with Paypal, and they won't take the case.

I am desperate as I am going on vacation to yellowstone next month, and need my DSLR back. It was April 10th when they received the camera, and today is June 21st, 2012.

This is really sad. My wife has suggested that I have lost the camera and the money to repair. I am holding hopes here to prove my wife wrong.

I need the camera back because I don't want to purchase another camera just for the trip.

I have thought about driving to Burnsville, MN to pick up my camera many times.

Please fix my camera if you can't, please send it back, and I will find other place to repair.

I have emailed them several times asking for the part I ordered since they already charged my paypal for it. Most places do not charge you until the item is shipped. They rarely answer emails. Mostly they ignore you which is bad for business. I will dispute this on paypal and I will find another source for Canon camera parts. If you're in a hurry skip DTS. They do not understand about customer service and communication but they WILL take your money!
You WILL get an answer from Thomas D at *******@darntoothysam.com
He likes confrontation and only responded to me after I disputed the Paypal transaction and got my money back.
Thomas D. Blamed Alex since he doesn't read "sales" emails. Funny since they seem to be working from a small house. Apparently Thomas is so busy answering complaints on the internet and wearing his sass hat that he has no time to call Canon about parts or do his job. Poor Alex is just a fall guy!
Thomas D. I don't believe all I read online. But I believe you did not keep your word to the people who complained. They are not fake or made up like you want to believe. I know you want my order number to make sure I'm "real" but your bogus site never gave me one or an order confirmation email for that matter. You should follow the advice of the nice man who had his 9 year old send you money and close your site until you can get a handle on your "job". You definitely have a screw loose and I don't mean in your camera!

To order camera parts from Canon call *******569. They told me the part was on back order before they even took my card info. They immediately send order acknowledgement and confirmation emails. That is how a good company does business. It's nice to not be ignored and not have my money stolen by a scam biz!