Darntoothysam.Com

Thomas,
As it seems fruitless to get any response from you through your 800 number or email, it does seem that you respond to comments posted on this site. So here goes another attempt to contact you, and HOPE to get a response. To refresh your memory, I sent a Canon SD980IS camera needing lens repair (due to being dropped at Christmas), and my daughters 4th generation Ipod touch that had a broken digitizer. USPS confirms that you received my shipment on January 13th 2012. We had a phone conversation on 1/11/12 that your repair person had repaired Ipods before, but had not done a repair on the touch model, but you seemed confident that the repair could be completed even though Ipod repair was not a service you normally provide. I filled out the repair form from your website and sent it along with the camera and Ipod as instructed. At the time, we agreed to delay payment for both repairs until you were able to determine a firm price for the Ipod repair (You did give me an approximate maximum cost at this time). Once that was determined, you were to inform me of the total repair costs (for both), so that we could arrange paying for both at once. At this point, there was never an order number because I never heard from you, even after repeated attempts to try contacting you. Please send my camera and Ipod back to me so I can get it repaired elsewhere.
Bill (Elida, Ohio)

I have read a lot of negative reviews about darntoothysam.com, and am pretty shocked. My experience was FANTASTIC! Before buying the package to fix my Canon PowerShot SD600, I was told (via long-distance phone call) how long it would take, what may cause a delay in getting the camera back, what may also be needed to be replaced in addition to what I am paying for and how much anything extra would cost as far as parts and labor. I packaged the camera as per the instructions I was given, sent it off, and I got the camera back in a timely fashion. The work that has been done to it is top-notch, and I was NEVER under the impression that this business is (or ever was) a scam. I hope that I don't have to get a camera repaired again, but if I do, I will certainly use darntoothysam.com. And, to those people who complained that darntoothysam.com said that they didn't receive your camera, or that it was "lost in the mail," I find it hard to believe that somebody would ship ANYTHING that costs over 50 or 60 bucks (let alone a camera worth several hundred) and NOT pay the extra couple of bucks for delivery confirmation and insurance. If you want somebody to blame, go look in the mirror.

We originally placed an order on December 21st. We paid for expedited shipping! Said that there was a week turn around for special orders. We e-mailed them 4 times on 1/13,1/17,1/19,1/25 and NEVER received a response. Finally I had had enough. I called them ALL FREAKING DAY LONG! I finally miraculously got through around 4:15 pm. (I'd been trying since 9 am)
When I talked to Thomas, he said he didn't know what was going on with the order. I told him at this point I wanted my money back. Thomas got an attitude once I told him I wanted a refund. I told him that we had tried to contact him numerous times. To which he kept saying he was a small business and he didn't hire out a call center in India to take calls. He also said he recieves over 100 e-mails a day and he can't respond to every one of them. As a customer, I don't care that you are a small business. I care about CUSTOMER SERVICE. He told me to enjoy my broken camera and to go to Best Buy and spend $289 for the part, THANK YOU THOMAS I WILL! I'd rather pay triple the price and know that I can get the product and can deal with a company that can deal with their customer load. Hey Thomas, take a hint. Raise your prices about $20 and you could afford to pay someone to help you since apparently you are too slammed to help you customers!

WARNING. Don't send your camera to darntoothysam, it's way too risky in my book! I lost a nice camera to him and got a lot of empty promises but nothing delivered.

He was FULL OF EXCUSES when we called, no camera, our money gone, it's a flat out SCAM! We had to call a different times for months and after probably over a hundred calls (possibly more than that) we got him to answe one time! He pretended he couldn't hear my husband (childish). Mire empty promises and mire months have passed and NOTHING HAS COME BACK! We called visa who claims we are too late to do a dispute now.

If you've got a camera at his house (it's nit an actual business address), get ahold of your bank or paypal FAST! They can do a dispute which holds the payment until your camera comes back or he responds. They can then release the funds back to him if you tell them to, it's called a dispute and every credit card company can do it, even paypal. By waiting too long, that privelage is then lost.

I'm so disgusted we have to go out and buy a new camera now. I wish we had read these reviews before we sent him our camera and money!

I am angry. This what happen to us. My daughter is studying in school in united states. Her camera break and we finding www.darntoothysam.com on the internet. She send to him at end of 2010 year and she no have her camera back. He has keeping the camera and take her money to fix it but no fix it and no return nothing to my daughter. I am not in the united state so is hard for me to help her from here. I try and call and she try and call his number on his website but nobody answer. We read this and we know it is a bad thing now that she sending her camera to him. My son did many searching in this place and he tell me is a trick for getting the camera from the people. This is what he is saying to do. Call to your credit card companys and they will put on hold the money he take so they can get the money back for you. We are check to his other site you find call www.artladymanor.com and is also a ripoff internet site. We find on www.ripoffreport.com he is doing same and trick people and getting the money. And he say is no his house and is a real busness and is no true. My son check and is no true. The www.darntoothysam.com is the house and you check on internet and see to. So do not beleve him. He lie to my daughter to much. When he is getting the money he do not talk or email no more. We already call to credit card company for help us.

I needed a new LCD Screen for my Canon S5 IS digital camera. Surfed the Net for a replacement part and Darntoothysam.com came up. The price of $46.77 was much cheaper than at Canon, so I ordered it and paid by credit card.

That was on June 30,2010. Later that day, I checked the site for the status of my order. It said "Order received". I also checked online with my credit card company and saw that the amount of my order had been charged. All looked well. I checked the darntoothysam.com website daily to see when my order would be shipped. Nothing changed in the next 10 days.

On July 10, I called both the 1-888 number and the local Minnesota number on the site. No one answered but I got a message saying they were too busy to answer the phones? So, send an E-mail. This I did that evening. I waited another 10 days for a reply with no results.

This morning (July 20) I was ready to call my credit card company to ask for their help in resolving the situation/get my money back. Just before I did, an E-mail suddenly arrived from the owner of the company! It said the ststus of my order was "Shipped" and gave me a tracking number at the U.S. Postal Service!

I thankfully replied and asked if it was normal for orders to take almost three weeks to be shipped. The owner immediately replied by E-mail to say that the order papers had been misplaced but as soon as they were found (19 days later), the LCD Screen had been sent to USPS for shipping to me.

I now anxiously await delivery through the postal service of the camera part to my home. Though the experience has been less than ideal, if the part arrives safe and sound in the next few days I'll be quite satisfied.

I sent my camera in for repair, paying via Paypal in advance. My camera model, order number, etc, does not matter here. I see the reviews and I will say that he is not a crook, or a thief, or a scammer. He is, however, bad at communications. Agreed, the website states 7-10 day turn-around on some repairs. My 7-10 days was actually closer to 4 months. He does not keep the customer informed, does not answer emails (or phone messages apparently) in a timely manner if at all. Always the excuse of being a small business, etc, etc, etc. It seems that many items sent to him for repair end up going to the manufacturer or a 3rd party for repair, which only add to the delays. Of course he does not inform the customer that this has happened. My unit was sent to the manufacturer after being "repaired" at his shop where it sat for 30 days before he authorized the repairs! I think that this business needs to control the number of repairs they take on and to change the "promised" turn-around times. When a customer send an item in for repair that could be valued into the thousands of dollars and they do not hear from the shop weeks after they were supposed to have received a repaired product, then of course the worst is believed. Mr. Drayton spends entirely too much time and energy defending himself and his business than he does responding to legitimate customers call and emails. If you are not in a hurry to get your gear repaired, he will get it fixed. If you are in a hurry and expect it in the 7-10 days-forget it, you will be in for a lot of discontent, so sent it to the manufacturer and spend the big $$ to avoid this drama.

I bought a LCD Screen for my camera, in 20 March 2012.
I received an email from Darnthoothysam, with the confirmation of my order, and I was charge my account same day.
I waited for a shipping confirmation email, for a couple of weeks and nothing. I called the company, they did answer, and I didnt leave a message, because they ask you not to, "they don't have time to listen to them" (that's not my personal opinion, that's what the recorded message says). I send an email to the company, asking about my order. I did hear back from them.
Waited another week, I send them another email, asking about my order, and I got nothing.
Waited another week, and I started sending emails, almost every day, for a couple of weeks, still nothing. Try to call them several times; I could get a hold of anyone.
I am really patient, and I don't need the screen that bad, to get upset about not getting my product right away.
What I think is not fair, is that I got charged right away, and still they can't answer my emails.

This is a message for you Thomas D. I understand if you don't have time, but you are running a business and if you don't like negative comments, improve your business. People are not lying about their experiences, Im not lying.

There is no excuse for your terrible customer services. And if you can't handle your business, don't charge your customers, until your sure you can do it.

But I guess you go by "ITS EASIER TO ASK TO SAY SORRY THAN TO ASK FOR PERMISSION"

Juan Ramos

Okay I just read darntoothysams blog and the owner is telling everybody that fake people are complaining about fake transactions, Well I am a real person with a real order that I have not recieved yet or I don't know if I will ever receive it because all of the emails I have sent have not been responded to. I have sent about 5 emails since I ordered my product On June 26th 2011. I expected my package in 3-5 business days as I payed for expedited shipping and still have not received NOTHING. Not even an email saying that they shipped it. I have a receipt with an order #, but what good is that if no one at DarnToothySam answers me. If something happened to my order, at least have the professionalism to email me back. This company has great products but expect not to get your product or a warming response from Thomas Drayton. I have even called on several occasions and I always get the same message saying that Thomas Drayton is taking other calls. If you read this "Thomas Drayton" please note that I have already filed a complaint with the IC3 so you should be receiving something from them as well as my local fraudulant authorities. Oh and in case you want to FINALLY email me with a "Professional Excuse" my email is *******@yahoo.com

My experience was similar to several of those above. Told (by- e-mail) it would take a day or two to service my camera. Once they had my camera and my pre-paid order, I could not get them to respond to me at all. I e-mailed, and they ignored it. (Funny, when they were trying to get my business they e-mailed back right away.) I called the local number and the recording says they are too busy to return phone calls, so send an e-mail. (I left a message anyway and sent more e-mails, still no response.) I called the toll free number and the voice message from the owner says he responds personally to all messages. (I left another message. He did not respond.) Finally, I contacted the Better Business Bureau and the company responded to them. Two months after I sent my camera in for the one or two day repair, I got it back. And it wasn't fixed. More e-mails that were ignored. I had to involve the Better Business Bureau a second time to try to get an explanation for why it wasn't fixed and to get a refund of my money. Their response was not to offer any explanation, justification or apology for their dreadful customer service or failure to fix my camera. Instead, they refunded my money, "suggested" I was lying about their failure to fix the camera and wondered why I didn't just drive to their facility when they ignored my repeated communications? As if that is an acceptable response for any business, much less a web-based business looking for customers nationally to send them their property.

So, my advice would be to avoid these people like the plague unless you like to be lied to, ignored and have your time wasted. If you decide to ignore my advice, please save this website address (www.minnesota.bbb.org). It's the local Better Business Bureau. You'll probably need their help to get these folks to respond to you once they have your camera and your money.