Darntoothysam.Com

This company is a completely rotten. I sent them my camera and didn't hear anything for weeks. I called to see if they had received it and the guy couldn't answer the question. More time passed and I sent multiple emails asking where my camera was and why it hadn't been returned to me. I got it back months after I sent it in and it was STILL BROKEN. They had replaced the lens but messed up the rest of the camera. Sent it back to them again because they said they'd fix it again for free. That was in September. It's now January and they've never called me back. I called again today and he said it still wasn't fixed... rotten company all around.

I purchased a used video camera back in 2005.
It worked great for many years.
I dropped it and the audio seemed off.
I sent it in for repair and got it back in 2 weeks.
They cleaned it and it worked better than ever!
And there was no charge.

I feel bad that someone has a vendetta against DarnToothySam.
We all know that the internet is the best place to make anonymous,
Slanderous claims that you don't even have to prove!

The Better Business Bureau has complaints about service.
I inquired with them and they told me that,
They have No Way to know if they are LEGITIMATE complaints or not.
People are NOT asked for proof, AnyOne can file a complaint.

So, I say, REAL people have received QUALITY service from DARN TOOTHY SAM.

I read through the first page of reviews on this site and was astonished. But I think I understand your problem. Too much work. Your kind of like a middle man. You look like you order parts when you get the cameras or orders, causing many delays with your customers. I'm writing this review in the hope you will respond as you seem to respond more to these bad reviews than to your emails. I have an order #******* and Would like to have my parts shipped to me but I'm guessing that you either haven't read the email with the order yet, ordered the part not in your stock and its taking several weeks/months to receive, or put it on the back burner as you have many other reviews to contest against. Either way It sounds like you have completed some orders/repairs so I am willing to wait a little while longer for some type of response. Note that I don't check this site, so you would have to respond to me by email (how? Check your emails for the order number mentioned). If I don't receive a reply or the parts in a few more weeks I will have to call my credit card to action a return of funds. Which I will advise them to not do further business with your company. So you see all your problems will be solved if you start doing what we call customer service. I do know about this as I work in a service desk (taking calls and fixing problems). Thank you for your time and rapid response.

I just want to know the status of my very simple order. Darntoothysam does not answer there messages either by phone or by email. If they are that busy then they need to hire someone to take care of responding back to customers. I run a small business too and I am a hell of a lot more professional and organized. Right now I need that part that I ordered as fast as possible because my cameras are my business. I'm screwed without them. Didn't take them long to charge my card. The least they can do is drop the part in a box and have the shipping company pick it up and send it to me. I am definitely not happy with this company. My name is Chris, and I am most certainly a real person. I've been seeing Thomas' comments calling people liars and not being real people. People don't find a random website and just start making up complaints for no reason. I want either my part that I ordered or my money back. And don't tell me that it's back ordered. I already know it's not because after reading all these reviews, it was apparent to me that I had to hurry up and order the part from another company and have them overnight it (Like 10 minutes ago) because it's clear to me that Darntoothysam isn't going to get it to me anytime soon. And if Thomas is seeing this, my order # is *******. And as far as not being able to hire someone to answer your calls and emails, it's clear you don't know how to run a business.

I was waiting for a part for over 6 weeks. If it wasn't the part was on back order, it was that it was damage in transit to him. I already called my credit card company to launch a complaint to get my money back. Have anybody else notice the trick with the deliveries tracking number this person is providing on his comments? He is supposedly working out of an operation ran by two people and shipping out of "******* 4th Ave. South, Burnsville, MN *******". Three of the shipments he's referring to are shipping out of "EL PASO, TX *******, HAZELWOOD, MO ******* and FOREST PARK, IL *******". There could be a reasonable explanation but if you want good reviews you got to start satisfying customers and stop the bogus excuses.

I found darntoothysam.com when I searched for Sony H5 shutter button repair. They are by far the best monetary deal out there for this common issue, and also sell the parts to do the repair yourself.
I purchased the repair online and sent my camera via usps priority mail on 12/05/11. I received it back today, on 01/27/12. I am happy with the repair itself, the camera was in the same condition as I sent it, and it was packaged well for return shipping. It arrived via usps priority mail with signature delivery confirmation, which I appreciated.
The repair from my local post office to my porch took 7.5 weeks. During this time I made many attempts to check on the status of the repair, beginning at about 3 weeks after mailing. Of the approximately 5 e-mails, 10 phone calls, and a couple of facebook posts, I received 1 e-mail response, 1 facebook response, and had 1 phone call answered. When Tom did finally answer, he was polite and professional, and did as he said he would.

So overall:
Value: excellent. The cost is much better than other places.
Repair sevice: Good. My camera seems to be working fine after the repair. The wait was frustrating.
Customer service: Weak. This definitely needs improvement.

I placed an order on March 15th, I received a confirmation email and my bank account was charged successfully. I never received my order. When I log into the site, the status is "order received". There has been no follow up from them about my item being on back order and no shipment information. I called both numbers listed on the website at 2 pm on 3 different days. No one ever answered the phone. The message states to NOT leave a message. I also emailed on April 7, April 10 and April 17. I have never received any response. I will be disputing the charge with my bank. This company is completely unprofessional and has no customer service whatsoever. I can't believe they are still in business.

UPDATE: Conveniently, after I wrote this review and called my bank to dispute the charges and emailed "customer service" telling them I was disputing the charge, two days later the status of my item has been updated to "shipped". Of course, no one from Darn Toothy Same called or emailed me to update me (or apologize!). Also, the tracking number does not work. What a terrible company!

OUR EXPERIENCE WITH DARNTOOTHYSAM HAS BEEN AN ALL OUT NIGHTMARE.

WE CALLED AND SOMEHOW HE ANSWERED. WE FELL FOR IT BECAUSE HE SOUNDED CONVINCING.

HE HAS NOT HAD OUR CAMERA FOR EIGHT VERY LONG MONTHS AND WON'T RESPOND TO CALLS OR MESSAGES OR EMAILS.

GIVE US BACK OUR CAMERA AND OUR MONEY. YOU MAY HAVE GOTTEN US BUT OUR STORY WILL HELP OTHERS ABOUT THINKING BEFORE PAYING YOU MONEY OR SENDING YOU THEIR STUFF.

GIVE BACK MY CAMERA AND MY MONEY THOMAS DRAYTON! MY WIFE SUSPECTED YOU WERE NO GOOD FROM THE START. I REGRET NOT LISTENING TO HER THIS ONCE. NOW MY CAMERA IS GONE AND SO IS MY HARD EARNED MONEY. WARNING TO EVERYONE, THIS IS A SCAM!

Don't Buy Here! AVOID THIS BUSINESS! Darn Toothy Sam (www.darntoothysam.com) - Better Business Bureau ACCREDITATION REVOKED on Nov 19,2010. According to BBB website, thirty complaints have been filed against the company.

I was looking the BBB up to file my complaint, when I noticed they had already taken action. My Canon Digital Rebel was shipped to them Nov 4th, 2010, and as of today, Feb 7th, 2011, it is not repaired, and no emails are responded to, no phone calls returned.

Just ridiculous. I was told my camera would be fixed within a couple of weeks of it being received and its been a month now. I would not be complaining, except i had talked to the owner who said he was ordering the part as we spoke (lies) and it would be at their store that week and sent out also that week or early the next. Now they no longer answer the phones, i call everyday at various times, and email them also. No response and i definitely feel robbed. I could care less that he says they are not stealing. WHAT IS IT CALLED when you receive something from someone, say you'll fix it by a certain time, and then ignore their concerns when you dont?! AND I AM A REAL PERSON in case you're wondering, you can contact me on FACEBOOK (THOMAS- since you said we're all fake) by searching Patricia Jetton. Go ahead. I will be contacting BBB if i do not receive my camera this week. I don't care if its still unfixed just GIVE IT BACK ALREADY!

Darntoothysam.com sucks. I've ordered LCD screen protector for Canon 1Ds on 8/8/2011, paid the same day with PayPal. I've not heard from DTS for 10 days. I've sent them 2 emails asking when item will be shipped, no response.
On 8/18 I've filed PayPal dispute. Still no answer. So, today, on 8/19, I've escalated dispute to a claim. PayPal refunded me within 1 hour. Amazing, usually it takes day or two. It means they have a lot of issues with DTS and they are used to refunding his customers.
I don't know about how DTS fixes cameras, but they have worst customer service. No communication whatsoever. They wasted 10 days of my time because they did not have the product they sold me. I could have ordered that screen protector from any other website and have it delivered in 48 hours, because of them, I still don't have it.
Oh, and I've read through SiteJabbes's reviews, so I know that Thomas will be saying this is all not true, asking for order number and so on. Here it is: #*******, and my name is Martin Gora.