Cycleplicity

Ordering a snowmobile cart, they displayed the whole cart, with a description of the cart (knobby tires, extended handel, etc.), even the package size was displayed as much larger. I called them and talked to a rude, arrogant, jerk off, to make sure that the item was, in fact, the entire cart, after ordering. He could not find the order number or the item description. When the item was delivered, it was a strap and a hook only. I called them up and they said that they would send me an email. They gave me an RMA number (unpaid) and stated in the email that there is a restocking fee of 15% and that they would not pay shipping. Considering I had already paid close to $17 shipping, for a tiny box, I told them that I will receive my entire financial payment back. They refunded me the price of the item only.

I plan on contacting the Better Business Bureau as soon as possible, because it was a misrepresentation of the actual product, including overpriced shipping. I am pretty sure that this is how they make their money - overpriced shipping and 15% restocking fees.

I also plan on contacting the States Attorney, so nobody has to go through this crap again. Fraudulent businesses like this should not exist and they will exist, if nobody does anything about it.

Their website is set up so it doesn't appear that when your order - the order actually is completed - so you try to order again -- ultimately creating Duplicate orders charged to your card without your knowledge. It's only when you receive an email confirmation do you learn the order was processed.

When I sent an email within a few minutes to their customer service Dept, as well as a follow up phone call to them to cancel the orders they gave me the run around and their automated system sent 5 orders out and charged my card for all of them -- it's been a huge hassle REFUSING their automated shipments and they can care less and do nothing about their screwed up e-commerce site.

Ordered some Cobra PT-1000P exhaust tips from them on November 9th. I still have a pending payment in my Amazon Payments account for the order. Cyleplicity has no record of an order, sends me the same email response every time I contact them, was told a customer service manager would contact me and I haven't heard a word from them, just received an email stating that they were closing my inquiry. Amazon has been great, they looked into it from their end, can see the payment, Amazon says the Cycleplicity can see the payment and that they need to cancel it for the payment to be removed from my account. I would not recommend Cycleplicity to anybody, ever!

I ordered a part. The site said they had 15 in stock. Once I made the order, I got an email saying this will ship from the manufacturer and if there was a need to have it expedited to contact them. So I did, even got a feedback ticket. It sat in the processing status for 2 and 1/2 days with no response. I tried registering for an account so i could track my order. Unable to create an account or the site said my account was there. So i did, the password /login for a different I have n. Iam now waiting on my refine. I WOULD NEVER DO BUSINESS WITH THIS SITE AGAIN

I'm so upset with cycleplicity that I can spit fire and they should not be doing business with anyone because they're incompetent. After waiting several weeks after I placed my order before thankgiving I finally received the product two weeks before christmas and it was wrong, so now I have to jump through hoops in order to ship it back and hopefully I will get the correct product before Valentine's Day next year these people have decent prices but if it takesa whole calendar month to get your product it's not worth it I rather spend a little bit more somewhere else and get it within 3-5 days so if you're contemplating ordering from cycleplicity hopefully you would have read this first and then make your decision unfortunately I had to learn the hard way but I'm trying to make it easy for you

This is the absolute worst company in online customer service that I have dealt with. I will admit that the incorrect part that I ordered came to me quickly... next day with standard delivery. I ordered a cobra fuel management system for my Kawasaki Vaquero that was the wrong part. They were totally unsempathethic that it could have been an issue with their website and told me flat out that it was not their fault and I should be charged 15 percent restock fee of $60... even though all was wanting to do was swap the part! Michael Palacio, their return manager, then told me it was my responsibility to check with Cobra myself to make sure the part was accurate before I ordered from them again... what? I am 47 years old and have never had a company tell me it is my responsibility to check with the manufacturer before I Order a part from them. I have never had a company insist that everything was my fault. Also, in calling back a part number to verify, Andrew confirmed an 'A' in the part number as '$#*! hole.' Totally unprofessional. I will never recommend these guys or order from them again. These guys need a serious lesson from Revzilla.

Everything went well with my order, I have no complaints, pretty happy with my purchase, thanks a lot

STAY AWAY FROM these A$$H*LES! These people SUCK! THE WORST people I have ever purchased from! Will not send RMA# till you call and make them do it. Don't rely on E-Mails! Will not even start refund util you call and tell them they received returns. They tell you if you do everything correct on returns you will not have a 15% return/restock fee. BULLSH1T! I was forced to leave one star rating! They would not get any fraction of credit from me!

Ordered a tire on Monday. Paid two day shipping. Two days later, on Wednesday, call to see when it would arrive and was told they had emailed me saying I needed to send ID since it was shipping to a different address than my billing address. They had not. Sent an email ID verification. Was assured it would be here by Friday, which was when I was supposed to head out n an 800 mile ride with friends for my birthday. Wasn't here, Called again, was told they would call me back after speaking with the warehouse, didn't call back. So I called them and was told it would be here Monday or Tuesday of the following week and no they couldn't refund my two day shipping. Call them Tuesday of the following week and am told they are refunding my shipping and the rest of the order. I ask if there is an area to review this company and am informed that can only happen with completed transactions and this was the point that I actually lost it and became THAT customer.

UPDATE...
As of a week later, we still have not had the money refunded to us. Upon calling they haven't even turned in to bookkeeping to do so.

UPDATE...
After a week and a half, money has been returned.

Stay away from this company, they are a fraud, they say they have your item in stock for a good price and fst shipping to lure you in, then they immediatley withdraw money from your account then they send a email days later saying that your order is cancelled due to not in stock or some other story, then you wait for money to be refunded and it never happens, then you will spend weeks on the phone trying to get your money back, they are scammers, BEWARE!

I wish I would have read the reviews before O ordered from them. They sent me a 3/4" instead of a 5/8 AND it has 13 teeth on it instead of 11 like I ordered :/ . They did ship it in a fast manor, but the wrong part size. I needed by this weekend so I can get my trail bike done and take it with me but now, I'll be lucky to get it done and have it ready. They can't even make things right until they receive their part first. I'm afraid to order another one because they didn't make me feel like they even knew what happened. I would stay away from these guys and take warning from all of these negative reviews. They say they have a CYCLEPLICITY FITMENT GUARENTEE, BUT THEY DONT EVEN SAY WHAT THAT MEANS. Buyers beware. I can't say how they handle returns yet because I haven't done it yet. I tried to send them a pic but they really weren't interested in their error. This photo clearly shows that the part was a 6/8 or 3/4 instead of a 5/8 like the old part on the right. If I can get another part pic up, I'll show the 13 teeth as well. Sad...

I placed an order for a heated vest, the website said they had 9 in stock.
3 days later I got an email saying my ordered had been cancelled because the item is out of stock. I explained that the website said they had 9 in stock. He replied that sometimes that number is wrong and I should call to place my order not order online. So I called and was told that they had 9 in stock and I placed and paid for my order over the phone as requested. A week later I got an email saying the item would be shipped from the manufacturer and would take a couple of days longer. A week passed so I called to find the status and was told the guy who handles that is at lunch and I would get a call back after lunch. I received no phone call or email that day or the next. So I called cycleplicity and was told my order would be cancelled because the manufacturer is out of stock (really? Firstgear out of stock? I think not). I am still waiting for my refund and can get no answers from Cycleplicity. It looks like I may have to dispute the charges with my credit card company.

Update: 10/17,2013
I still have not received my refund. This past Monday I called again to inquire what the heck was happening and again I was told the order can not be filled because the manufacturer is out of stock. I told the representative that I believe the true story is that they posted a price below the manufacturers bottom line and could not honor the order without taking a loss. The price that I originally paid on the heated liner was 140.37 - right now on cycleplicity web site the item is still listed with 9 in stock at a price of 174.56. I paid 90.69 for the heat troller remote that is now listed with 9 in stock at 122.18

I asked to rep to transfer me to a manger and I was transfered to a voicemail. I left a message and still have not received a return call.

Their add highlights that they have "Live In-Stock Inventory. If this is truly the case they do have the item is stock and choose not to honor their original price.
This is a very poor business practice.

I tried to order a Kuryakyn Pro-R Hypercharger Air Cleaner Kit, SKU: KUR-9322 last week, but I couldn't order it through the web site. The web site has a pop-up with a coupon code, yet every time I tried to enter the coupon code, the item in my shopping cart was deleted. I called and spoke with a rather surly person over the phone who said the code on the web site was no longer valid and gave me a different one. I did, with the same result. So I placed the order on the phone - I had to remind him to give me the discount promiced by the code.

I received an email invoice order information and it has a link to "View Order XXXXX". When I click, it asks me to register, so I try. HA! I enter First name, Last name, etc… and click "Register" and the site displays an error message "Please enter a different user name." But there is NO field to enter a user name!

So, I tried the link at the top of the page to "Check Order". That page asks for order number, billing last name and zip code. I enter the information and NOTHING happens when I click "Continue"…. NOTHING! The page simply reloads itself.

The "Remove from shopping cart" doesn't work either. I hope I get what I ordered, but I will NEVER order from them again.