Cycleplicity

Same as all above negative reviews. I ordered and called to verify shipment and availability. Nope out of stock. I went to the website after that conversation and it said it was in stock. They refunded my money less shipping when it was never shipped, how does that work? I paid with PayPal so they will be my next call. Avoid these shady characters like the plague. You will be disappointed...

Can I give them a zero star? The site advertises a 100% fitment guarantee. So I order some knee braces, they were the wrong size, so I wanted to swap them out for one size up. They wanted to charge me a 15% restocking fee, plus shipping both ways. Their website is awful and I spent almost two hours on hold being bounced from one person to another. I finally called the maker of the braces and they stepped up to cover this awful vendor.

This is a company that has no business being in business. Absolute criminals. They sent me a new Cobra light bar that had a blown bulb from the moment I opened the package, and their solution was to buy another. Spoke to 3 "managers", none of them was remotely helpful and ruder than the last. Between phone transfers, they put you on hold 8-9 minutes hoping youll hang up. They even have the nerve to send you a buyer survey promising you a $5 refund if you fill out their survey, with no $5 to ever come. Im now fighting the whole thing through my credit card company. These people are criminals, dont spend $1 with this company!

I ordered a set of exhaust pipes for my bike from Cycleplicity.com on 3/8/14. Total with shipping was $433. And some change. After reading all of the negative reviews this site had I was very skeptical and wondered if I had made a huge mistake. I am very happy to report that I did not. I received the pipes on 3/12/14, new condition, all of the mounting hardware included with instructions. They were a breeze to install and sound great. I couldn't be happier with Cycleplicity's price, service and quality parts. I will DEFINITELY use this site again for my motorcycle needs.

If I could give ZERO STARS, I would.

Placed an order on 8/21/14 for a Cobra digital fuel processor. Received an email saying the item will ship directly from the manufacturer in 1-3 business days. After 6 weeks of calling and to follow up on the product, and being told several different stories of why the item hasn't shipped I decided to give up and ask for a refund today on 10/1/14. Hopefully it doesn't take another 6 weeks to have my account refunded.

Absolutely the worse warehouse I ever dealt with. First put your make and model and year of bike in then they send you the wrong part ( cobra proton for a 13 kawasaki voyager) and they send me a flipping Honda part. Then they have a bs return policy send them pictures and send back part. Well then they add on a restocking fee. Customer service sick and anyone in a club out there let it be known do not shop with these CROOKS.

Rick L
Calif

Great price for progressive shocks brought me in. Ordered on Monday afternoon and was charged the next day. Was worried after being charged and not being told the shocks were shipped I reached back and then saw all the reviews. It looked like a repeat of all the others. Charge happens then fight for a refund. Surprising I received a notice of a delivery from UPS. Not from cycleplicity, because I subscribe to UPS. But in any case, product ordered on Monday and delivered on Thursday. Wished I received an email from them than UPS but got the correct part and quick.

Beware of their customer service. This site has great prices, and I received my item as scheduled. However, the item did not fit just right (helmnet), and the return process has been a nightmare. It took them 5 days to respond to an RMA request (required if you don't want to pay a restocking fee for having no approved RMA). Also, even though the package is not qualified as oversized, they are still charging me a 15% oversized restocking fee! Don't chance it here just to save a few bucks, shop elsewhere.

I ordered a set of cobra fatty crash bars and a set of highway pegs to go with them, by far the beat price any where. I ordered them on a Thursday and they were in my carport Monday. By far one of the best purchases I've ever had!

OMG! Worst customer service ever! I ordered a Cobra Exhaust system from them and they sent me a Cobra Sissy bar! Then it took 3 calls to customer service and 2 weeks just to get an RMA. Its been 3 weeks and I still don't have my exhaust and now 5 calls to customer service who can't tell me anything about where my exhaust system is and 15 emails. All they can do is create Tickets. Then it says someone will look into the Ticket within 24 hours. Yeah right, more like 5 days minimum! I can't even get my money back from them. They are giving me the run around from hell! DO NOT BUY FROM THIS SITE!

Needed a cam in 3 days, wasn't concerned about the price, just someone that had it in stock. Cycleplicity claimed so. WRONG! Ordered it with 2nd day air shipping never showed. Called them and they cancelled the order cause they didn't have it (BO)! Thinking that was a decent cancellation and I would have my money back in my PayPal in the claimed 24-48 hours... NOPE! 6 days later I had to call and email them about finding my money. Oh, the email that they never responded to in their claimed 24 hour period. They claim my refund will be there tomorrow. If it is not, BBB will be getting a call from me and pointed at the many unhappy customer comments. This place is BS and can make a rebuild a nightmare! They show no urgency in making things go right or they are running a shady scam. Get it together guys!

Cycleplicity: Product miss Represented
Had a battery listed for a 1985 Suzuki LT250 EF ATV. Upon receiving, I discovered that the battery they listed does not fit in the stock battery box. Before sending my complaint to them and asking for a refund, I checked with the manufacture of the battery and found that they did not even have the battery I purchased listed as recommended for my ATV. I attempted to contact cycleplicity through email, PayPal, and their customer service. I received one response from an agent stating that they will look into the matter. However, it has been a few weeks now and have not received any new responses.