Ordering a snowmobile cart, they displayed the whole cart, with a description of the cart (knobby tires, extended handel, etc.), even the package size was displayed as much larger. I called them and talked to a rude, arrogant, jerk off, to make sure that the item was, in fact, the entire cart, after ordering. He could not find the order number or the item description. When the item was delivered, it was a strap and a hook only. I called them up and they said that they would send me an email. They gave me an RMA number (unpaid) and stated in the email that there is a restocking fee of 15% and that they would not pay shipping. Considering I had already paid close to $17 shipping, for a tiny box, I told them that I will receive my entire financial payment back. they refunded me the price of the item only.
I plan on contacting the Better Business Bureau as soon as possible, because it was a misrepresentation of the actual product, including overpriced shipping. I am pretty sure that this is how they make their money - overpriced shipping and 15% restocking fees.
I also plan on contacting the States Attorney, so nobody has to go through this crap again. Fraudulent businesses like this should not exist and they will exist, if nobody does anything about it.