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So far so good. Ordering process was easy. Price was great! Now we'll see if it actually shows up.
I have to say that James over at JEGS definitely took care of me and made things right. I received all but two of the items in my order on Sunday. Three days after placing the order! That is fast! The other two items are on backorder with a mid-June ship/delivery date right now. The quality of the items I have received is excellent and I look forward to receiving the other two items as soon as they are available. If the first customer service representative I contacted about this would have responded the way James did, there never would have been a negative review. There would have been a positive review and I would give them five stars! Thank you James, your efforts will keep me coming back.
I have been on the JEGS email list for some time. Yesterday I received an email from JEGS regarding a 3 day sale. Scrolling through the email I found a bunch of stuff I wanted. Put it all in my cart and went to check out and the total in my cart doubled. Just about everything I had doubled in price when I compared it to the prices in the email JEGS sent me. I contacted customer service and was told there was an error and they were not going to honor the prices. The picture I've attached is a portion of the email I received. You would think if they sent out an email that had incorrect prices in it that they would have followed up with another email stating that the first one was sent out in error. I mean things happen, but to just ignore it and then not honor it when asked about it, that is just poor customer service. I will never purchase anything from JEGS again because of this. Glad I was paying attention when I hit the check out button. I wonder how many people were not paying attention and just got charged twice what they thought they were going to be charged.
UPDATE:
James F. Reached out after this review was posted apologizing for this experience and offered to make it right. You can see his reply below the review. I pulled together the prices, as best I could remember, from the items I had in my cart, and with the exception of one item, he matched the prices. I was good with the price he quoted me on the one item he couldn't match since I was going off memory on the prices of all the items I had in my cart. His willingness to reach out immediately, his offer to make it right, and his willingness to use this a training opportunity so others don't have to go through this, will keep me coming back to JEGS in the future. I will follow up again once I receive my order and will adjust my overall rating accordingly. Thank you James for making this right!
Ordered some Cobra PT-1000P exhaust tips from them on November 9th. I still have a pending payment in my Amazon Payments account for the order. Cyleplicity has no record of an order, sends me the same email response every time I contact them, was told a customer service manager would contact me and I haven't heard a word from them, just received an email stating that they were closing my inquiry. Amazon has been great, they looked into it from their end, can see the payment, Amazon says the Cycleplicity can see the payment and that they need to cancel it for the payment to be removed from my account. I would not recommend Cycleplicity to anybody, ever!
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Hi David. We are happy to honor the sale prices you saw yesterday. Please call and speak with a supervisor and we can get you taken care of. I sincerely apologize for the issue you have had.