From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Had to order online since stores have very limited women's clothing, especially in plus sizes. Online offering wasn't much better. So had to buy and charge the cost without knowing if the pants would actually fit. Order was delivered to store as promised but the pants ran small in size.
My windshield arrive on time. The only problem was the apace adaptors for my 7/8 handle bars were missing. I contacted the company and their only response was to return the complete windshield. I didn't want to re-box everything and return it and wait another couple of weeks to get my windshield
Product as expected. Got it and used after i purchased
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Always willing to help with my mc needs, usually have products in stock.
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They are nice, knowledgeable, ready to help you. The staff Threats you in a respectful manner.
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This is one of 3 place for my go to items. The staff at the stores are the best.
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I, like many others, start my shopping online. For me, the greatest pleasure comes from interacting with the salespeople at my local store. I actually have fun with them and look forward to seeing them.
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The manager Gus went above and beyond to get me a new helmet
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Purchased a Dianese D-Air jacket from Cycle Gear. Store Manager registered the product and told me, "You're ready to ride". This was completely FALSE. The incompetent manager didn't activate the vest. Although it turned on and gave a "green" status light, it had the shipping/shorting plugs still in it and the wires were never attached to the gas canisters for use as an air-bag vest. I rode 1&1/2 years until I updated the software and it wouldn't go green but flashed a blinking yellow meaning an issue. I took it back and they told me, to take it to Dianese, that they don't have any test equipment. Upon taking to Dianese, the techs' were shocked to find that Cycle Gear never made the vest ready to deliver to the customer (a requirement). They stated, that It had never worked and that for the last 1&1/2 years, would never have activated in a crash. Upon going back to Cycle Gear with this information, the store personnel stated, that they company refuses to train them, provides no equipment, and doesn't care. I am now suing them for gross negligence, incompetence, and putting my life at risk by voiding my purchase and attempt to mitigate serious injury and/or death by purchasing an air-bag system and wearing it religiously on every ride while it didn't work. Cycle Gear didd all this in the name of GREED, and at the expense of their customers' safety and well being. Never buy from Cycle Gear.
I ordered a pair of shoes from them on May 23rd. Their website said my order would ship in 1-2 business days. Today is June 6th and customer service doesn't know when my order will ship or where it is. They're slow to respond to my emails, if they respond, and are blaming their supplier for their inability to ship and track an order. My class is in two weeks and I have no idea if I'll have my shoes by then. And neither do they.
I went in to have my 9 year old son fitted for street riding gear and johnny was amazing with him. My son is picky on how helmets fit so johnny spent days making sure he was fitted properly and even took the time to install my sons intercom in his helmet. Hes the main reason i go back. Im headed back today for another helmet and when winter comes, ill be headed up to see johnny again. Best service ever. The ONLY place i go for gear!
Came in to fit some gear and realized that most items are online. Their website didn't reflect this so I wasted a trip. Another plug for Amazon, a real online shopping
I have ordered tons of stuff from cycle gear before and this was the first time I ever had a problem. Ordered a new helmet headset. The site says it will ship within 1 business day. 4 days later it is still saying pending pickup by the carrier (USPS). Customer Service was no help on the matter.
I like the Givi crash bars that I ordered, but delivery took way too long. I bought the same thing from another supplier after my order took so long. I received the second order first. I tried to cancel this order but I was told that it was too late.
The Cycle Gear location in Lomita has such a wonderful staff, who are extremely knowledgeable about everything they sell in the store as well as fantastic advice, knowing so well about what they're selling and doing there. Also, so very polite and so good at remembering my name, and even the motorcycles I have! I've been to a few different Cycle Gear locations, and they also are fantastic, but the Lomita location when I walk in, I am greeted with a very kind hello Randy, and asking how I'm doing before I have any questions about something that I'm interested in buying! Anthony, Sam, and especially Alli, are so very helpful and I've never had such nice customer service anywhere in my life! Maybe just the love of motorcycles that we all share, that it has a family vibe, and that I'm welcome as a part of the Cycle Gear family. Alli and Anthony have always remembered my name since the first time meeting them, and I recently just met Sam, who was so very helpful as well! Plus, even before I met these wonderful people, when I've been in there in the past before they worked there, I was always treated with respect and never felt awkward about asking questions, or asking more personal questions, and this is where Alli really helps, and just a little help with, "what do you think about this color on me?" Lol, but it's just helpful to feel comfortable enough to ask such a question. Long story short, the Lomita location is my one stop shop for everything I need, from gloves to boots, and everything in-between! I highly recommend you going to this location, and ask for any of these people, for some very friendly and informed staff, any questions or help you might need, and you'll be very pleased with how friendly and helpful everyone there is! It's been an honor to write this review, and thank you for reading this
As always excellent in-store experience by knowledgeable, helpful and friendly staff
Ease of order, great employees that are helpful, free shipping to store
Cyclegear has become my trusted supplier of all my motorcycle gear due to fast shipping, very easy returns, reliable quality and good prices
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We appreciate you taking the time to share your experience. We do offer a 90 day return policy. Please reach out to us at customerservice@cyclegear.com or contact your local store and we can assist in getting the issue with fit resolved.