About the Business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Gus and all the guys are the best had me try on a very similar jaket to make sure i ordered the right size and got me excactly what i needed
I received my order 2 days earlier than I anticipated. I'm very pleased. You will hear from me again I'm sure.
Great service as always. I am very pleased with the quick shipping and the great variety of riding gear
Thank you!
Found a jacket in store that I liked, found a blemished one online for a discount. Blemishes are there but doesn't hinder performance or styling. Win win
The manager was helpful and knowledgeable. Knew the different pros and cons of individual items and didn't recommend any of them, just gave knowledgeable advise and let me make the decision.
Ordered tires and they arrived in a day. That's pretty impressive.
You guys are great. Always friendly and welcoming.
Very easy online order, purchase and pick up at store.
Bought a Schuberth helmet. Purchase said it would take 5 to 7 days to ship. Didn't realize they meant business days! These days that's an unreasonable amount of time to have to wait. Shipped on the 7th day, delivery was delayed 2x, finally got the helmet 2+ weeks after I ordered it. Never going to use Cycle Gear online again.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Sales associate was helpful and understanding of my needs.
I fount a helmet I liked but it was wrong color so ordered gloss black it arrived promptly and it is perfect. I love it.
Arrived quickly. Shocked it wasn't packed tighter with lots of material to keep the item from bouncing around inside and protect from shipment jarring. Hopefully won't affect long term reliability.
Very quick service and shipping. Products shipped a and received right away!
The tire is exactly what I wanted, should be ready for pick-up soon.
Was promised 2 days delivery but it did NOT happen. Bunch of excuses. Don't trust them.
Will avoid any online orders in the future.
Thank you for taking the time to provide feedback regarding our services. We looked into your issue your order was placed with free shipping. We do not see where you paid for 2 day expedited shipping. Thank you again for your feedback. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
This is a great denim cut but it needs to improve a bit. As a club style cut, there needs to be a zip out liner or the patches get sewn into the liner. The inside pistol pockets are not pockets at all and are elastic holsters. There should be top snaps on the holster or they need to be enclosed pockets. The buttons are awesome and the zippers are good. It will bleed dye so wash it in cold water when you get it.
Even though I was riding a 15 year old helmet, CycleGear had the replacement liner and pads! Outstanding!
Always a great experience. That's why I keep coming back.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.