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CycleGearReviews 10,415

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,110
value
14
shipping
6,875
quality
10,183
This company responds to reviews on average within 3 days

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29,707 reviews

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Iowa
1 review
0 helpful votes
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It was simple and the website was easy to use we will purchase again

Date of experience: May 26, 2024
Oklahoma
2 reviews
0 helpful votes
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Arai helmet
June 5, 2024

I was looking for what I believe to be THE best helmet on the market, there are many quality helmets available, however I was looking to spend good money for a product that will help save my life in a accident or unscheduled dismount while riding. Safety is paramount when riding in my humble opinion I always try to buy the best that I am able to afford when shopping. I decided to go with Arai, my second choice was Shoei, but I digress... as I was shopping no one seemed to have my size in stock, and I was getting very frustrated to say the least. Cycle Gear had not only the helmet I was looking for, but they had it in my size! It was a return, ten percent off to boot, yeah, so I pulled the trigger made the purchase. Within a couple of days it was at my door, the helmet fits perfectly and I am very happy with my purchase, I will certainly make future. Purchases with Cycle Gear.

Date of experience: May 26, 2024
New York
1 review
0 helpful votes
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Fast quality service
June 5, 2024

Received the item I purchased on time and as expected. I will purchase from here again.

Date of experience: May 26, 2024
Utah
2 reviews
0 helpful votes
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Oops to woo hoo!🙌
June 5, 2024

I ordered wrong sized boots online and they took in store return for ease and convenience also got a new set that fit great!

Date of experience: May 26, 2024
Oregon
1 review
0 helpful votes
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Simpson Mod Bandit
June 4, 2024

All around great helmet, great service. Helmet fit was on par, and the staff moved my Sena from my Neotec to the Bandit

Date of experience: May 25, 2024
India
1 review
0 helpful votes
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Great online shopping experience
June 4, 2024
Updated review

Love the ease of navigating the website and finding the right product with prompt despatch and delivery experience. Thank you CycleGear!

Date of experience: May 25, 2024

Great choices and ease of navigating the portal makes...
May 28, 2024
Previous review

Great choices and ease of navigating the portal makes Cyclegear my favourite destination for MC gear. Regards

Date of experience: May 18, 2024
Utah
1 review
0 helpful votes
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Late and incomplete
June 4, 2024

One of the four items that Cyclegear listed as in stock turned out not to be available, and the rest of the order took an extra week to arrive, even though the site claimed it would ship within 2 to 3 days.

CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 25, 2024
Kimberly E. — CycleGear Rep
over a year old

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates. We thank you for your feedback.

Illinois
1 review
0 helpful votes
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Slow shipping
June 4, 2024

Pinlock was ordered on Saturday and supposed to deliver by Tuesday. Actually showed up on Friday, 2 days too late to use on the trip that I had bought it for.

Date of experience: May 25, 2024
South Carolina
1 review
0 helpful votes
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Thumbs Up!
June 4, 2024

Great Experience. No Issues. Product was exactly what I was looking for.

Date of experience: May 25, 2024
Texas
1 review
0 helpful votes
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Great service
June 4, 2024

By for the best service all around definitely will shop with again

Date of experience: May 25, 2024
New York
1 review
0 helpful votes
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Was great until I tried to check out. I hit the continue button and nothing happened - no reason why it did not go thru. The screen went blank and I entered in all the information again and then it went thru. The Chat bot was useless. Get a real person

Date of experience: May 25, 2024
Oklahoma
1 review
0 helpful votes
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Great face shield
June 4, 2024

It was exactly what I wanted and worked great. Super easy to see out of and reflective.

Date of experience: May 25, 2024
Louisiana
1 review
0 helpful votes
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Very nice and easy
June 4, 2024

Very fast and simple! Very satisfied with the whole process.

Date of experience: May 25, 2024
Canada
1 review
0 helpful votes
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Klim switchback adventure pants
June 3, 2024

Fast delivery, product fits and performs as advertised. No issues at all.

Date of experience: May 24, 2024
Alabama
1 review
0 helpful votes
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Order process was quick and easy. However, the Kuryakyn replacement basket was difficult to install. I broke two (2) rubber tabs trying to get them to seat properly. Anyway, it will hold a drink bottle.

Date of experience: May 24, 2024
Panama
1 review
0 helpful votes
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Great customer service
June 3, 2024

The store helped me to get the product available in the shortest time possible

Date of experience: May 24, 2024
Pennsylvania
1 review
0 helpful votes
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Items were as it on the website
June 3, 2024

Easy……………………………………………………………………………………………………………………..

Date of experience: May 24, 2024
Michigan
1 review
0 helpful votes
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Heated gear
June 3, 2024

I called prior to ordering online to ask specifially if the Firstgear heated jacket liners that I was ordering and in my cart were the kind that plugs into bike or by battery. I did not want it plugged into the bike. The representative looked them up and said they did not plug into bike. So I ordered. Received the order and found that they had the battery harness. Called back and found out they definitely plug in and you only offer the Gerbing vest that doesn't plug in. So now I have to return and I spent $20 additional to have products arrive in time for our bike trip. We didn't wear or take them with us and now I have to send everything back and order elsewhere. Thankfully, it was unusually warm last weekend in Michigan.

Date of experience: May 24, 2024
Maryland
1 review
0 helpful votes
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Battery tender great product
June 3, 2024

The salesman was very helpful in placing my order I the guy what I was trying to do an he walked me through it

Date of experience: May 24, 2024
California
2 reviews
0 helpful votes
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Great way to get gear
June 3, 2024

Easy to search for needed items and checkouts a breeze and delivery to my local store is a bonus

Date of experience: May 24, 2024