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CycleGearReviews 9,121

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
976
value
14
shipping
5,584
quality
8,904
This company responds to reviews on average within 4 days

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26,271 reviews

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California
1 review
0 helpful votes
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Helmet replacement
July 18, 2024

They were great helping me get my helmet replaced after the face shield stuck closed.

Date of experience: July 8, 2024
Oregon
2 reviews
0 helpful votes
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Shipping issue
July 18, 2024

There was a shipping problem with FedEx but Cycle Gear was right on top of it. They contacted me, let me know there was a problem. Reordered my purchase and got it right to me. Excellent customer service. They were proactive and reached out to contact me.

Date of experience: July 8, 2024
Texas
1 review
0 helpful votes
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Rev'it Jacket
July 18, 2024

Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.

Date of experience: July 8, 2024
Kimberly E. — CycleGear Rep
over a year old

You can return your purchase within 90 days. In order to qualify product must be in new, unused/uninstalled condition. All original packaging and tags must be included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.Returns will be refunded to the original form of payment once the items have been received and inspected.

Washington
2 reviews
0 helpful votes
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CycleGear is great
July 18, 2024
Updated review

The products I purchased are okay not great - but that was expected. :) Doing research.

Date of experience: July 8, 2024

Flattering Jacket for Shoulder Season
October 8, 2023
Previous review

The jacket for is adjustable so it is flattering and the waxed denim is nice looking. The integrates hoodie is useful for keeping warm and the fit is generous. Maybe not I'd use for winter but a great fall or spring choice.

Date of experience: October 8, 2023
Virginia
1 review
0 helpful votes
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Excellent service
July 18, 2024

Easy to navigate to find parts. Found the right part at the right price.

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Helmet order
July 18, 2024

Found the product I was looking for, fast shipping, product as described.

Date of experience: July 8, 2024
District of Columbia
1 review
0 helpful votes
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Good experience
July 18, 2024

I ordered a new rear tire and used the free shipping to the store. Once I had the tracking number, I took my wheel in the day after it arrived at the store and had it mounted/balanced. Great overall process!

Date of experience: July 8, 2024
Illinois
1 review
0 helpful votes
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Tire Purchase
July 18, 2024

Local cycle gear store didn't have ability to mount tires as website stated which created a headache to come up with another plan. Alternatives were much more expensive - probably wouldn't have purchased the tires through cycle gear if that was the case.

Date of experience: July 8, 2024
New York
1 review
0 helpful votes
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Same as always!
July 18, 2024
Updated review

Product described perfectly no surprises when arrived and definitely fast shipping. Highly recommend Cycle Gear for all your two wheel needs.

Date of experience: July 8, 2024

Top-Notch customer service
June 13, 2024
Previous review

Cycle Gear stands out as the destination for motorcycle enthusiasts seeking high-quality apparel and accessories. Their extensive selection caters to all types of riders, from casual commuters to dedicated racers. The knowledgeable staff and excellent customer service further enhance the shopping experience, making them a go-to for anyone in need of reliable motorcycle gear.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Right size helmet
July 18, 2024

I was in need of a 2XL helmet and the team at CycleGear was able to get one shipped directly to my house.

Date of experience: July 8, 2024
New York
3 reviews
0 helpful votes
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Satisfactory
July 18, 2024

Shipped as described. Cycle Gear was the only place I was able to find this size spot mirror!

Date of experience: July 8, 2024
Wisconsin
1 review
0 helpful votes
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Nexx carbon helmet
July 18, 2024

I ordered my new helmet from Cycle gear because I had no opportunity to try it on in store. While many places have no issue with returns, I have a cycle gear store near me and if I didn't like the fit of the helmet, returning it would be easier than return shipping.
Helmet arrived a day early and in perfect condition. 5 stars.

Date of experience: July 8, 2024
Indiana
1 review
0 helpful votes
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Face schield
July 17, 2024

Friendly and helpful staff, easy ordering process. I will definitely be using them again.

Date of experience: July 7, 2024
California
1 review
0 helpful votes
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Excellent Customer Service in their stores.
July 17, 2024
Updated review

My store didn't have the helmet I wanted in stock. I ordered it online, had it delivered to the store, and they took care of installing the sound system and visors.

Date of experience: July 7, 2024

It would be better if I could reference my past orders
June 11, 2024
Previous review

It would be better if I could reference my past orders

Date of experience: June 1, 2024
Rhode Island
1 review
0 helpful votes
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Jacket arrived used and covered in animal fur.
July 17, 2024
Updated review

My $700 jacket arrived used and coverd in pet hair. The in-store sales people where great and did everything in there power to make it right. Promised a replacement and got Cycle Gear to comp next day shipping on a replacement along with a decent promo discount. Now the bad part. That was July 2nd. It is now July 7. I still have yet to receive my replacement jacket. Pretty upset at this point.

CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2024
Kimberly E. — CycleGear Rep
over a year old

We are sorry you had that issue. I see that your order was processed 7/3 to ship the next business day Next day ai( which is also business days) with the Holiday the item was set to arrive 7/8 and shows delivered. If you did not receive your order Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.


Never have anything in stock at the store
November 10, 2023
Previous review

Never have anything in stock at the store. Impossible to try items on before purchasing

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
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Had to return.
July 17, 2024

The helmets were nice but one helmet did not fit right and the other that fit had a defective sun visor. We returned to the store. 3 stars for helmets, 5 stars for service.

Date of experience: July 7, 2024
California
1 review
0 helpful votes
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My new helmet
July 17, 2024
Updated review

It was time for a new helmet. Decided to go to cycle gear in Redwood City. Met Eddie who was very patient and knowledgeable. Went through all the possibilities with different brands. Decided on the new to the market alpine stars R-10. Waited a week as i monitored its location in shipping all the way from Kentucky. Took like a week. Upon knowing it had arrived I went to pick it up.
Here's were it gets interesting. The box was brought to the counter from the back
It was an open box. Someone had this before and returned it. Missing packaging reinforcement inside/ paper tags detached.
Nevertheless I examined and tried it on.
Seemed to be ok and luckily seemed to fit.
I had waited long enough and just didn't want to go through re-ordering it. Bought a tank bag while I was there and came home with my new helmet
Looking at the alpine stars web site I saw that I could have ordered it directly from them as it showed in stock
I'm gonna be ok! It's the principal of this. I expected a sealed never been open new helmet - that's not what I got
Like I say the helmet is in good shape but to say the least very surprised/$1000.

CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2024
Kimberly E. — CycleGear Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.and reference this review. Please include further details regarding your shopping experience/issue


Straight forward /thanks
July 6, 2024
Previous review

Straight forward /thanks

Date of experience: June 26, 2024
Georgia
1 review
0 helpful votes
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Lots of options. Already tested out my new Sedici riding pants, and it kept me from receiving any damage to my backside when I slid 40ft. After washing the pants you can hardly even tell.

Date of experience: July 7, 2024
Florida
1 review
0 helpful votes
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Show shipping, but overall very positive. My 3rd set recently from my local Cycle Gear.

Date of experience: July 7, 2024
Alabama
1 review
0 helpful votes
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It did not fit. It was too small
July 17, 2024

I was told to order a 2x helmet. Iusually wear a 1xl. I was told I could return it if it was too small and buy a 3xl. There is no 3xl, I had to go elsewhere.

Date of experience: July 7, 2024