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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Normally I'd go to the dealer for new tires and have them install it, but I found out that I can get a great price on a new tire and have Cycle Gear install it for $30 (provided you bring in the wheel). Braeden was awesome to work with and got the tire mounted in quick order!
Perfect fit for my 2023 Yamaha R3 and sounds great. Very light compared to the stock exhaust. Easy to install
The survey monkey feedback was too long. I thought ok, I'll knock this out because I do like to give feedback but, after 5 pages of multiple choice it started with the word boxes and I just closed it and sent cs an email telling them. It's a very robust survey but, man I don't know how people can stand more than a couple minutes of questions.
Very knowledgeable and patient with trying different helmets.
Employees didn't have answers for my questions about certain items
I bought a couple of these bags to carry water, umbrella, sunscreen, etc. They were fairly easy to tie to the bike (I did see a YouTube video to do it). They are waterproof also, so that's good. They can be hooked on to the bike in multiple ways also. I might buy one size larger next time, for longer trips where I want an additional pair of clothes.
I was surprised to receive my tires so quick and in such a great package.
The store associate helped me right away as soon as i came in.
They were great helping me get my helmet replaced after the face shield stuck closed.
There was a shipping problem with FedEx but Cycle Gear was right on top of it. They contacted me, let me know there was a problem. Reordered my purchase and got it right to me. Excellent customer service. They were proactive and reached out to contact me.
Jacket is good. However there is a foul smell (sweat like smell) coming from the jacket.
I hung it to air dry for a couple hours but the smell is still there when you bring the jacket close to your face. Not sure if it was a returned item from someone who rode in it.
You can return your purchase within 90 days. In order to qualify product must be in new, unused/uninstalled condition. All original packaging and tags must be included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.Returns will be refunded to the original form of payment once the items have been received and inspected.
The products I purchased are okay not great - but that was expected. :) Doing research.
The jacket for is adjustable so it is flattering and the waxed denim is nice looking. The integrates hoodie is useful for keeping warm and the fit is generous. Maybe not I'd use for winter but a great fall or spring choice.
Easy to navigate to find parts. Found the right part at the right price.
Found the product I was looking for, fast shipping, product as described.
I ordered a new rear tire and used the free shipping to the store. Once I had the tracking number, I took my wheel in the day after it arrived at the store and had it mounted/balanced. Great overall process!
Local cycle gear store didn't have ability to mount tires as website stated which created a headache to come up with another plan. Alternatives were much more expensive - probably wouldn't have purchased the tires through cycle gear if that was the case.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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