On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
These orders were great. I have previous orders the incorrect sizes. They were not put into use. I really need to return those for credits. I have reordered the correct sizes.
Whoever the gentleman was at counter was quick with grabbing my online order. Then I had asked to try on some helmets to find my size and he gave me several options to choose from and was very knowledgeable and helpful when picking
I ordered battery jumper cables with smaller clip sizes to fit motorcycles. Engine started right up.
The Manger I believe, went above and beyond, helping me with the right fit even after I was like hmm I don't think that's the size I need, however it came and it definitely was the size I needed. Thank you for being patient.
Had to send the jacket back due to a zipper issue. Got the same jacket and the zipper does the same thing. The zipper should be a more heavy duty zipper
In store to try on a helmet for size, the associate was helpful and helped me order the helmet online no problems
I love going to this Cycle Gear. The staff is amazing and they always make sure I get exactly what I need.
Needed rear brake disc and pads for older BMW. In stock, good price and (with membership) fast delivery. Yet to install but all looks correct.
Great service, elite quality parts & accessories. The shipping takes too long but not Cycle Gears fault. It's difficult to find performance parts I need & want but Cycle Gear is above most, they listen and are working on getting my parts/access. Thank you Wayne
Received great help at the store in selecting a jacket for my wife. The store didn't have the right size in stock but ordered one that arrived at our home in a few days. Excellent service!
Helmet too small (?) Hope to be able to exchange even though it has been over a week since received.
They were friendly and attentive and the young lady knew exactly what I was looking for.
Very knowledgeable staff. Helped me find exactly what I was looking for.
Overall I have had a wonderful experience selecting quality riding gear. The only issue I have encountered, at no fault to CycleGear, is a limited selection of riding boots for people with large feet. I finally settled on a EU 49, and it feels pretty good overall. Would have preferred a EU 50 but will not complain. There was only 4 or so options in my size available. But shipping was fast!
The Kearny Mesa Cycle Gear in San Diego is my go to spot for new tires and tire mounting. Great customer relations with friendly courteous service. Just a bunch of good guys and gals.
Found what I was looking for, and ordered it. Haven't installed it yet so update after
It took a few days longer than thought. I was to get the part to a shop to finish my bike
Got exactly what I ordered. And was delivered promptly! Will order from Cycle Gear again in the future if needed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members