From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was in the market for purchasing a new helmet, and did some research online to see what options I had and what the prices were. I decided to stop in a store to be able to physically look at helmets and how they fit. After talking to the salesman at CycleGear in Alb. I decided to purchase the helmet in store because he was so knowledgeable, nice, and helpful. I could've saved a little by ordering from online, but I was so happy with the service I received I was glad to give them my money instead!
Ordered during weekend, arrived 3 days later happy with the delivery
No stacked items. Online order & pick up at store. Still nothing on shelves :((
Helmet I went to purchase was not in stock - store had it shipped to my house! Love it!
Gloves came a day sooner than expected. They fit well, leather is soft. Good price.
Ordered Alpinestars Mustang v2 gloves and the right thumb was about half a centimeter shorter than the left. Took it back to cycle gear, returned it and they ordered me a new pair that fit. Delivery came in 2 days.
Will be buying from here again for sure.
I got the helmet one size bigger than I use in response to reviews about the product but it still felt tight on my head and I felt like I was having a headache.
Ordered at the retail store. Arrived (sooner than expected) on my doorstep!
The photochromic lenses are great. The overall size of the glasses are a little small. Wish they covered better.
I am glad each item was sent out as soon as possible, but I think an option to group all the items and just send 1 package would be nice even if it takes longer to hopefully be more environmentally friendly.
I ordered an item from the website and even signed up for their RPM membership, which upgrades shipping. I live in Las Vegas where the item was supposed to be shipped from(their warehouse location) and it took a week and a day to get the item. Their shipping takes too long.
Shipment arrived on time and in good condition. And was very satisfied with the workers at the shop
Got a little confused trying to ship to my local store. Figured it out though.
The service advisor that took the order and placed it was real nice and professional.
The helmet came in on a timely manner.
The service advisor that helped us durning pick up was rude unprofessional and disrespectful.
It's a shame such a good quality store have people working with that attitude and disrespect.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Never really had an issue with CG till this order but, things happen and I get that. Still, got everything in perfect shape and nothing to complain about.
The products were exactly as described in the listings and arrived very quickly thanks to my Rider's Pro Membership.
My shoes were easy to find and they're very comfortable while riding
I have been a shoei RF1200, and 1400 user for the past 6 years. I can say that this AGV is by far more comfortable and easier to put on than Shoei is also barely cheaper
Came in store (harrisburg) to shop for a helmet. Looked around and went to ask the salesman question about it. And end up buying a shoei rf1400 plus a photochromic visor. The visor wasn't in stock so he offer me to ship it home to Canada. He arranged everything and explained all the particularity on the helmet (pinlock)
Overall best customer service i ever had
I have used the Harley shop for my parts and was never satisfied with the delays, attitude and cost of parts. I stopped in to your Abercorn store and was surprised at the help I received from Brittany, not only in ordering my parts but the pleasant atmosphere of the store. I have a 1997 Springer with a Performance Machine front caliper and mount, I needed pads and also ordered and replaced rear master cylinder. I will use this store from now on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize. Unfortunately the carrier let us both down when your package was lost. I do see a new order has been placed.We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.