From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered Sena mesh+ in the store and four days later had them in hand.
I have run this tire on several different adventure bikes and have always been very satisfied, this will be the first time on a pan america, time will how well it works.
Ordering was easy & delivery was fast. I am always worried about ordering something without trying it on for fit, but i had ordered a jacket prior to this and had to exchange it for a different size. The return and replacement process was simple and fast so i was not worried this time when ordering the helmet, It fit and I did not have to do anything, but it was nice knowing i could have changed it with no problems.
Kelsey was fantastic! I wasn't quite sure of the size so I emailed your customer service. Her responses were prompt and spot on.
Worked with 2 different people at the store and received the same outstanding service
It took a week for my tubes to ships, and another week to get here. Idk what happened but can we tighten things up over at cycle gear please
Prompt delivery
Good selection of products
Trouble free experience
Easy and quick to make the purchase.
Delivered on time and in great packing.
All good but unfortunately my front tire was mounted backwards
In store employee was very helpful. Didn't have the helmet I wanted in stock but quickly ordered it online and had it shipped. Very smooth and easy.
Outer packaging and inner packaging of box was soaked, dried out taped, and delivered wasn't very bad condition, but the motorcycle helmets seem to be OK
Went into my local store and talk with the staff and they were super helpful at finding the products I needed on the website and getting it ordered for me. All the items came in faster then expected and when they called and told me they were nice enough to hold them for me till I was able to get down there. A+ team
It's really easy shop online and I always find good options on products, the delivery is always on time!
Bought this helmet for my wife's first. She loves it plus it matches her royal enfield!
Friendly and knowledgeable staff that helped in the whole process.
Standard, as expected experience. Wished the prices were lower.
I was in the market for purchasing a new helmet, and did some research online to see what options I had and what the prices were. I decided to stop in a store to be able to physically look at helmets and how they fit. After talking to the salesman at CycleGear in Alb. I decided to purchase the helmet in store because he was so knowledgeable, nice, and helpful. I could've saved a little by ordering from online, but I was so happy with the service I received I was glad to give them my money instead!
Ordered during weekend, arrived 3 days later happy with the delivery
No stacked items. Online order & pick up at store. Still nothing on shelves :((
Helmet I went to purchase was not in stock - store had it shipped to my house! Love it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review. It looks like your order was placed on the 7/28, and the item had a 3-5 business day lead time prior to shipping. It was with the carrier and on its way to you on the 8/3, which is the 3rd business day after your order got processed.