business logo of CycleGear

CycleGearReviews 8,978

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
966
value
14
shipping
5,440
quality
8,763
This company responds to reviews on average within 4 days

Instant Feedback

25,920 reviews
North Carolina
1 review
0 helpful votes
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My experience
September 25, 2024

Love my new gear extremely comfortable and the help I got from the employees is the reason I will continue to to purchase from cycle gear

Date of experience: September 15, 2024
Washington
1 review
0 helpful votes
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Quality boots arrived quickly
September 24, 2024

Staff were very helpful with boot selection and made sure I got exactly what I needed.

Date of experience: September 14, 2024
Ohio
1 review
0 helpful votes
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Shinko tour
September 24, 2024

Tires came fast and were exactly as I thought they would be. Very fast and responsive.

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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Has To Return After Seeing It Was Dimensionally To Big.

It was frustrating.
1) Item description did not provide any critical measurement, the distance between the two mounting screws from center of each. Nor the Length-Width-Depth. Plus photo showed a white housing/body but it was chrome in person!

2) I had my garage moto set to my DR-Z400S. ALL items that fit these specifically should be shown in one category or prioritized from #1. Then universal and other possible items.
This is not amazon where they give you everything….if I wanted that I would go there. When I come to you, I want the quickest and most accurate selection. Otherwise, I'll just go to ebay, Amazon. Revzilla does it better. Or I will go there first instead of to Cycle Gear's website.

Date of experience: September 14, 2024
Washington
2 reviews
0 helpful votes
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Tires. I think.
September 24, 2024

It would be helpful if you mentioned exactly which order I am reviewing. I order a lot of stuff from you and other retailers in my quest to restore old decrepit bikes to safe and reliable condition. Assuming this review was for the tires, they were round and rubber and they fit. The price you charged for the tires was great but I think you made up for it by charging what you did for mounting and balancing. I don't know if your prices are higher than others, as I usually do my own mounting and balancing, but those are with tubeless tires. I don't do tube types, as they are way too fiddley. All in all a good experience

Date of experience: September 14, 2024
Louisiana
1 review
0 helpful votes
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Kaoka throttle stabilizer
September 24, 2024

Ease of ordering. Quick delivery! Great notification through the process

Date of experience: September 14, 2024
Michigan
1 review
0 helpful votes
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Size for my model was not in stock.
September 24, 2024

CG reorder for perfect fit helmet was super quick and easy. Took only couple days.

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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First trip was GREAT!
September 24, 2024

Matt, the manager@ the Rogers AR Location was GREAT HELP! Helped me better understand the helmet I was truly looking for, and installed a Cardo for me for free! Helped adjust it and explain how it works and EVERYTHING. The experience felt like it was tailored to me. Highly recommend!

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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Great shopping experience!
September 23, 2024

Product was as described, size was right. Great price on close out item'

Date of experience: September 13, 2024
Arkansas
1 review
0 helpful votes
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Great service
September 23, 2024

Exceptional sales staff at the Oklahoma city store. They go above and beyond to make sure my needs are met

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Unavailable.
September 23, 2024

Often selection is out of stock. W/b nice if when ordering on-line the stock was available.

Date of experience: September 13, 2024
Nebraska
1 review
0 helpful votes
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Excellent customer service support
September 23, 2024

Very knowledgeable staff helped my wife find the best helmet that fit her

Date of experience: September 13, 2024
South Carolina
1 review
0 helpful votes
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Great shopping experience
September 23, 2024

Buying the item was good, simple ordering, fast delivery. Had to return item at store due to not fitting. In store personnel were helpful. Store didn't have my possible size in stock, had take a refund, which was done quickly. Will order/buy from again when item comes in stock. Good overall experience.

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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You guys are great
September 23, 2024

Great prices and really good technical assistance on the products.

Date of experience: September 13, 2024
South Carolina
1 review
0 helpful votes
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Excellent All Around!
September 23, 2024

So happy with my helmet, the ease of buying, and communication from Cycle Gear throughout the entire process. It even arrived early!

Date of experience: September 13, 2024
Colorado
1 review
0 helpful votes
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Warm gloves=fame changer
September 23, 2024

Quick delivery of gloves I found at the store but not in my size. Warm, fit perfectly and look pretty good too

Date of experience: September 13, 2024
Texas
2 reviews
0 helpful votes
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Always great products and customer service. Open every day of the week making
Shopping easier

Date of experience: September 13, 2024
Georgia
1 review
0 helpful votes
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Would recommend for anyone who rides
September 23, 2024

Ordered a large sedici mesh jacket and arrived within 3 days and i'm very happy with it.

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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Amazing process and product
September 23, 2024

Great experience overall! …………………………………………………………………….

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Great Customer service
September 23, 2024

I had great customer service at the store the employee was helpful and knowledgeable. This is the 2nd helmet I have bought from there and happy both times with delivery time and product itself. Will continue to shop here.

Date of experience: September 13, 2024