From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love my helmet. I would have preferred a delivery drop method. The delivery driver left my package on the second step in front of my door, right in the line of sight from sidewalk and street. Porch pirates are real, theft is up and I requested for my package to be dropped on my back patio due to the prior stated reasons. I just believe an delivery drop option would be helpful for your customers
Friendly, knowledgeable, and professional staff every time.
It took almost a week and a half to be delivered. The descriptiion should say in what way the product is blemished so you have time to buy whatever is needed.
I ordered some gloves, XL, and they are a bit small but hopefully will stretch a bit. The gloves seem well-made at this point.
It would be nice to have a edit option on the website so you don't have to go though customer service if you accidentally made a mistake like shipping to the wrong address you guys work so fast that after hour orders are usually processed before your customer service is open
Shopping was easy and my order came fast im very satisfied..
I didn't expect all parts to be with this purchase due to it being an Open box. Very happy overall with the service and quality
Everything was great except for the shipping. Took a week longer than expected but the customer service & mounting service made up for that glitch
Everyone is so very nice. I'm really weird and the guy who helped me try on helmets was super nice and taught me how to put it on the correct way.
Tge item was out of stock and took a couple months before it became available. Other than tge wait time everything was fine with service, notification and delivery.
I was shopping for waterproof MC sneakers & had previously returned 3 pairs I bought online through other retailers...all shoes were too narrow (even larger sizes) I went to Cycle Gear & they didn't have the waterproof sneakers I wanted but did have similar shoes that I was able to try...They fit...So we looked online & ordered the shoes I wanted...Great experience!
I ordered my product for the best price around, and It delivered on time in perfect and brand new condition I couldn't be happier
Bought the tire online and shipped to the store. Was told by employee on Saturday morning that you guys "are a gear shop first and a tire shop second" so walk in customers come first. I'll just buy it and have it mounted somewhere else next time.
First time cycle gear customer. Ordered online from Canada for pickup in a NY store. Simple easy process for a part for my Sidi boots currently not available in canada.
Very good and the price are good free shipping, I came on time
Very good and fast shipping and delivery price it's very good
I purchased an HGC helmet online through Cycle Gear. It arrived quickly but it didn't fit. I called customer service and they told me I could exchange it on my local store to avoid shipping costs. I went to the cycle gear up from my house. They had a helmet not almost fit. They gave me advice on checking fit. After deciding that it didn't work they helped me exchange it and had a new one shipped out in 2 days.
As soon as i got to the store the order was ready! All i had to do was pay! They always look out for us, giving us affordable options.
It is exactly what I wanted. The chain was in stock and orange anodized sprocket was shipped to my house in a few days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.