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CycleGearReviews 9,105

4.7

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
974
value
14
shipping
5,568
quality
8,889
This company responds to reviews on average within 4 days

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26,225 reviews

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Alabama
1 review
0 helpful votes
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I was very disappointed the cycle shop did not have my size. However they figured out I needed a 4 xl and ordered it for me. 4 days later it arrived on my doorstep. Great jacket and the price was even better. Already getting compliments on it.

Date of experience: January 8, 2025
Arizona
1 review
0 helpful votes
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I worked with one associate Jules, very professional and courteous. Answered all of my questions and concerns, without leaving any room for doubt. Jules made the experience comfortable and friendly.

Date of experience: January 8, 2025
California
1 review
0 helpful votes
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RPM membership is a waste
January 18, 2025

My last 3 orders should have had 2nd day delivery since I'm an RPM member but they have all been shipped via ground and have taken approximately a week to arrive. Support basically told me that they don't know why and that it's too late to do anything after the order has shipped. I can understand a single order having an issue but not all 3!

Date of experience: January 8, 2025
Kimberly E. CycleGear Rep
7 months ago

We are sorry you had this experience we will be contacting you to help get your issue resolved.

Virginia
1 review
0 helpful votes
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If your not sure what to shop for or just a general ideal of what you want, ask the guys their and they are very helpful on helping you make your decisions.

Date of experience: December 30, 2024
Ohio
1 review
0 helpful votes
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Paddock Stand Bobbins
January 17, 2025

The products and services of cycle gear is great! I would recommend those company to anyone with any specific needs for parts or nice riding gear street/track/dirt.

Date of experience: January 7, 2025
New York
1 review
0 helpful votes
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Excelente servicio
January 17, 2025

Fue muy rápido el envío de mi orden, muy fácil comprar los recomiendo un 100%.

Date of experience: January 7, 2025
Colorado
1 review
0 helpful votes
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Gloves
January 17, 2025

Really quick shipping and accurate sizing chart. I have super tiny hands so was pleased that the gloves fit snuggly.

Date of experience: January 7, 2025
Texas
1 review
0 helpful votes
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Mixed feelings
January 17, 2025

Small selection for older motorcycles but great service and slow shipping dates.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Fedex did a bad job
January 17, 2025

Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job Fedex did a bad job

Date of experience: January 7, 2025
Georgia
2 reviews
7 helpful votes
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Fast delivery and good products
January 17, 2025

Good selection of products and reviews. I am happy with the purchase.

Date of experience: January 7, 2025
Nevada
1 review
0 helpful votes
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Knee pads!
January 17, 2025

Quick and easy! Love it! The knee pads that I ordered are very comfy to ride in they fit perfectly.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Great serive
January 17, 2025

Been to cycle gear a bunch thought I say how pleased I am every time I shop here. Great service every time thank you.

Date of experience: January 6, 2025
Washington
1 review
0 helpful votes
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Wrong size xmas present
January 17, 2025

My children bought me a vest for xmas it was 1 size to big. The cycle gear employees took great care of me and had the correct size in 2 days no questions asked. I received an email went to get it and they were waiting for me. Great people

Date of experience: January 6, 2025
Indiana
1 review
0 helpful votes
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Good Job
January 17, 2025

Excellent Thank you for great service and speedy shipping.

Date of experience: January 6, 2025
Illinois
1 review
0 helpful votes
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False communications
January 17, 2025
Updated review

I placed the order and recieved the package has shipped email with tracking. Checked the shipping service web site and they did not receive the package. Checked everyday 3 days latter they recieve the package.

Seems to me you should not notify that the package is on the way when you have not given it over to the shipping service! Claim 24 hour or less to ship items sure you notified me it shipped when in fact you most likely created a label and then picked the product days latter!

Date of experience: January 6, 2025

Cycle gear service
April 26, 2024
Previous review

The discount code I was texted did not work…. But otherwise purchase was smooth delivered to the store as promised and the store contacted me for pick up.

Date of experience: April 16, 2024
Illinois
2 reviews
0 helpful votes
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Great place to shop
January 17, 2025

I was looking for a new helmet, great deals on line but needed to try one on. Cycle gear had it, I picked my size and ordered up the colors I wanted. Staff is knowledgeable and friendly.

Date of experience: January 6, 2025
Arizona
1 review
0 helpful votes
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Cycle Gear is my local shop. Love it
January 17, 2025

It's really convenient for me to order from and shop at Cycle Gear. There's a shop about 2 mi away so it's super easy to try things on, shop, and make returns when necessary.

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Experience and service was very good, I would just expect the jacket to be delivered sooner, probably offer the option of one day delivery.

Date of experience: December 29, 2024
Louisiana
1 review
0 helpful votes
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Great grips!
January 17, 2025

Grips are a great improvement over the stock Indian Chief grips. They are a bit smaller in diameter, but look and feel great. Install was very easy, and they came with the torque tool as well. My only complaint was with shipping going from UPS to USPS that caused a delay because the USPS system where I live is horrible.

Date of experience: January 6, 2025
Louisiana
1 review
0 helpful votes
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Michelin tire for scooter was best price, but choosing Overnight Shipping during Christmas holidays means I received my tire 2 days later than expected. Cycle Gear refunded shipping costs (grateful!), now I'm riding smoothly!

Date of experience: January 6, 2025
Kimberly E. CycleGear Rep
7 months ago

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.