On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I received wonderful customer service, and I am so happy with my purchase.
Over all very good experience. Shopping took a little longer than would have liked, but I was over new years week.
I'm 5'10" and 170 it fits great. Just tight enough and Is great to ride in.
The boots I ordered were an open boxed item that were not described as described and worn and used before. Other than that a great experience as always.
Great Experience, As always fast shipping and what i was looking for!
Easy ordering and lots of products. The online catalog is easy to use.
It's difficult to locate the "ship to store" option in the Cycle Gear website.
Although the Cycle Gear in Pensacola was getting ready to close up for the night, the workers acted very friendly and waited patiently for me and my cousin to finish browsing and shopping. Everyone working there has been very helpful and we appreciate the professionalism whenever stopping in.
I purchased a fender online, and since the fender is large I decided to have it shipped to a local Cycle Gear for two reasons: 1. Free shipping is always appreciated (even though I had to drive there), and 2. I got to visit the Cycle Gear store and try on gloves and other riding gear that you can't normally try on from other online vendors
So far so good. Haven't had a chance yet to test it in real world conditions, but it appears to be well-made with useful features.
I ordered one item on line and it took 2 days. When we did an in store transfer it took 14 days. Frustrated!
Matt at Cycle Gear in Portland, Oregon helped me to find the correct helmet with the correct fit which took him selecting several helmet for me to try until we found the correct fit.
Bought a new helmet from them that was double at the regular price. Not only did I get half off the regular price, I got half off of the discounted price. A very nice helmet I received and got exactly what I ordered.
I ordered a new bike tire during the holiday season. Still received very quick service. And the tire showed up a little before the time they said it would.
Great customer service, and the store has pretty much everything you need for riding
Great experience and easy connection with govx discount! Efficient process and absolutely love the helmet!
Great considering it was last minute Christmas gift!
Love cycle gear gift cards
Easy to use. Survey is a pain. A few words explained my impression of my dealings with cycle gear. But easy to use was not long enough. Needed 40 more characters to submit.
The gentleman was very helpful. Have always had a great experience in the Raleigh store.
The case arrived earlier than I expected, but I had expected some packaging inside the box to prevent scuffs and/or damage. The case arrived OK, but personal experience notes that you may have been lucky this time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.