CyberPowerPCReviews 150

Tried ordered a pc, but half the items weren't in stock and they were not accommodating. Customer service is basically non existent. Avoid wasting your time. Go with someone else.

They installed a dodgy power unit in my pc when they built it that then caused on going issues for months they then sent me a replacement power unti but by then it had already caused corrosive damage to other parts of my pc including my graphics card. When i sent the pc back to be fixed they made up that liquid had been spilt on the graphics card and there for it was no longer protected under warranty so i had to pay for another graphics card. Please do not purchase from these con artists.

I brought this piece of trash gaming computer for my last year for my son as a Christmas present. We are close to one year of purchase and the computer no longer works. The screen goes black and turns it self off. I was told it sounds like the graphic card. I called support and was told because it was purchased on November, it's outside of the warranty. I can't just afford to drop $1800. I saved and picked up extra shifts to get this computer. I wanted to ensure he had it for Christmas. There are too many bad reviews for. This company. They produce garbage merchandise and should be fined. Now that they have my $1800 I have to seek help elsewhere and pay between $600 to $1400 for what was obviously defective and poor workmanship from the very beginning. Save your money and don't fall for the nicely packaged poop!

I purchased what I thought was going to be a great gaming computer from CyberpowerPC. IT cost me nearly $3000, and came with a 3080RTX and a AMD 5900x. What they didn't tell me that it came with was a CPU fan that couldn't cool the processor, some terrible RAM and worst of all a PSU that started smoking and fried my equipment. When I contacted the support at CyberpowerPC they told me that they wouldn't do anything for me since its out of their 1 year warranty period... What a joke... Now I'm out of my $3k with less then 1.5 years of use. Don't let my experience be yours, stay away from this brand if you know what's good for you.

Ordered PC last Cyber Monday. Sat in box for 6 months. When opened, froze if ever was left on inactive too long. Too much pain to send back so lived with. Just before 1 yr Warranty expired (the three year warranty is basically worthless as it is only labor, and they make up their own crazy prices for parts), the PC completely died. Packing and shipping to CyberPowerPC ($600.00) cost far more then bringing to a local repair shop ($150). Said could honor warranty by just supplying parts BUT, EVEN WITH A CREDIT CARD on file, CyberPowerPC REFUSED to send a replacement part prior to receiving their defective junk back, despite me being a long term repeat customer of substantial machines!

Ordered a custom pc from Cyberpower. I paid for the extra 3 day shipping. I received the PC late. The 3060ti was defective in it on arrival. Most likely just skipped the entire quality control process. They make you pay to return there broken product. I was also told I would get a refund for the 3 day shipping because it was late via email and screenshots I have. Everytime I call to mention this, the appropriate person doesn't happen to be there everytime or I get forgot about on hold. Highly recommend avoiding Cyberpower.

Ugh! Bought a laptop for my wife's birthday at the end of September. The computer wouldn't boot. Contacted technical support and they sent me a link where I could download a Windows recovery file. Finally figured out how to make that work and reinstalled windows. The computer booted, but with not shut down properly which meant I had to do a hard shut down every time. After having a couple of different technical experts fail to fix the problem, I contacted tech support again and they had me return it.

Took a week and a half to receive a new laptop. When I tried to start the computer crashed during set up. Tried to reboot and it crash again. I'm done with CypberPowerPC. They don''t apparently do a quality check before shipping. I am not going though this again.

I've bought two laptops from them. I'll never buy another. The power input didn't mount correctly to the motherboard, pressing in certain places on the laptop would cause it to BSOD and restart (ie, pressing lightly on the back, or setting it on my legs and putting my hands on top of it to type).

Their laptops are horrible. You'd be better served buying refurbished directly from the major manufacturera, which is what I do now and am pleased with that

In June of 2022 I purchase a desktop computer from CyberPower. The computer came with two mice and one keyboard. Two weeks ago both the keyboard and mouse had failed. I contacted customer support regarding the issue and was instructed to specify which mouse failed. I sent the details and was instructed that the mouse needed to be returned before replacement, but the keyboard was not a problem. I mailed the damage mouse in and threw away the keyboard. When the replacement keyboard arived I noticed it was not the same as the original. I notified the CSR Victor of this and he indicated I had two keyboards with my order and like my mouse I needed to send the keyboard back. Which normally I would have no issue doing, but it was already thrown out. When I expressed this to the CSR Victor he indicated it was needed for a replacement and that there was nothing he could do. When I asked him to correct his mistake he indicated that he never instructed me to throw out the broken keyboard. I now need to spend $100 on a keyboard for a CSR's negligence, which he could have easily acknowledged and corrected. I would not do business with this company, if they will cheap you out of a keyboard, who knows what they'll do with your cpu, ram, gpu, or motherboard fail...

Buckle up. This was about the weirdest and less than stellar interaction I have ever had with a "reputable" company. I ordered a Custom PC build that was ultimately cancelled within a day. I received an email stating my card address is different than my mailing address and they couldn't process payment and needed me to pay a different way. I called Capital One and confirmed my address was correct. Capital One then called CyberPowerPC and we were transferred to a Mr. Willis and he told the Capital One rep that the capital one system isn't showing the same address as the one I gave CyberPower. Capital One confirmed with him that the address was the same. He told her there wasn't anything he could do… she asked for a supervisor, he stated he was the supervisor, she asked for a different supervisor, he said he was the only one to talk with. He was very passive aggressive and defensive and didn't want to answer her questions about the purchase. Just so happens this Mr. Willis was the person I was emailing back and forth before calling, asking for me to pay a different way. Capital One suggested I cancel the order, which I did. I also attempted to send an email to customer service…. Yep, you guessed it. Email went straight to Mr. Willis. So even attempting to go around this guy failed. It felt very scammy. I understand trying to protect against credit card fraud but this whole process was absurd and very odd. Hope this helps someone.

A premiere vue, j'aime le montage et la tour est tres silencieuse. Reste à voir pour la performance dans les semaine à venir

I spent over $4500 on 2 PCs and after a year, an AIO cooler stopped working, causing the PC to power down constantly. Upon further research found the the cooler by specific brand had a 3 year warranty on it. I spent the extra money for an extended warranty and the response from support was, "computer's cyberpower warranty ran out at the end of a year" the solution was to purchase a new cooler elsewhere and install myself. The back and forth between support emails and myself was unnecessary and they weren't willing to compromise despite the amount spent on the systems. They act with no care in mind and customers are just numbers. Avoid them at all costs.

They shipped me a newly built computer. From day one I had blue screens and tried everything with the operating system to fix it. Come to find that they glued the PC Case cooling fan wire directly over the CPU. This caused EMF to be transfered to the CPU thus damaging it and causing my OS to crash. They denied that this was an issue. They refused to accept responsibility for the issue and I was forced to buy a new CPU on my own. After installing the new one the computer hasn't given me an issue. Worse company and service ever!

I had 3 different PC's from them and every time there were major issues. In essence the selling point of this company is that they will build a PC for you (which they do terrible job of doing), preform cable management for extra charge (which again they don't really do anything), install the OS, test it (which they don't do as in one of the scenarios the system wouldn't even boot and in the last one it will BSOD few minutes in) and ship it to you so you don't have to worry about it. Two of the PC's had issues with wiring and I had to take them fully apart (so you better know how to build the PC yourself) the 3rd was missing cables that the sales person told me would be there for my second hard drive. Their support is especially bad as they essentially tell you they don't care and if you want to ship your PC back go ahead but you are paying for return label as well as restocking fee.

Save your money and do not buy! Graphics card is absolutely terrible. The service is worse!

If you purchase a laptop from them they will ask you to give them 5 stars for amazon gift cards while also adding to make them sound good. After barely a year of using my laptop its just screwed, (BSOD, overheated GPU) [Addendum: I reported that my GPU was overheating {98 Degrees Celsius} on day 1 when I got the laptop but was told it was "normal" and I stupidly believed them] so I bought another laptop from them 2 months ago. It's already messed up despite not having been used for intense gaming, just casual stuff (1 hour gaming a week, maybe like dead by daylight for an hour or some old starwars battlefront 2 games). In an nutshell;; BSOD on day 1, no good customer support waiting for days for a response, call teams just are absolute garbage telling me to redo all the fixes they told me to do, and flat out just a scam. They're just trying to get more of your rates to look good, but the product is absolute garbage. Don't support their company, its literally a sham.

When buying the $1000 dollar pc they failed to put the RTX in so, leading to no screen on the monitor which means the computer being completely useless and when I had an attempt on fixing it we figured out that the RTX would pop out whenever an HDMI and more is plugged in.

This is the second CyberPower PC I have purchased. Absolutely garbage, spent $3K, the graphics card is dodgy, mouse stays on when PC is off, can't handle WoW Classic any better *actually worse than my last $900 PC* I reached out, they want to charge me to send it back... I bought less than 6 months ago...

I bought a pc from them, with all the best stuff they had to put in it. I spent 5,773.95. One of the three fans of the AIO Liquid CPU Cooling System w/ Copper Cold Plate stopped working. I contacted the costumer service 9/8/2022 around 3:30 PM. The young woman talking to me spent 10 seconds talking to me and then said she ordered an AIO cooler and needed to confirm my shipping address. As I began to tell her my address she hangs up on me. I call back and get a young man he then helps me buy it's a pain because I don't know what I'm doing when it comes to assembling a computer, that's why I bought a prebuilt. He then says I will get an email and it will have the shipping label because I spent extra getting the year of shipping. I get the email and there is no label and I now have to call back. Spending thousands should get you a little bit of respect, not people hanging up on you or being facetious. I feel like $#*! now and now have to call them back. This really sucks.

I'm editing this review because I just remembered some more stuff about when I ordered it. I have the emails to back it up. I ordered the pc December 1st, the warehouse date was December 7th. I emailed them Tuesday January 18th at 2:13 PM asking for an update. I get a reply saying the Order is on hold, because the CPU fan is back ordered and No ETA. I then upgrade to a new AIO that is $126 more, which is the one that just failed on me.

On top of it all they are facetious, having to call that guy back was, the tone in his voice was $#*!ed up. $#*! that website. When they $#*! up this AIO replacement I'll update the review.