Custom Offsets

Ordered wheels and tires on April 26th, here we are a month later and they still haven't even started putting them together! Never again! I would never recommend this company!

Stay away from this company. Buy your wheels and tires from anywhere else. The told me for 2 months my wheels and tires would be there in two weeks. They knew they didn't have them but they made up any lie they could to string me along. I choose this company because they had what I thought was a great deal on Memorial Day. 15 percent off for vets and military sounded good along with the 500 dollar gift card they advertised. Read the fine print it's a joke. Also the first military discount they gave was 30 dollars definitely not the 15 percent of 1250 set of wheels. This company is as dishonest as they come. Evan the customer service manager reached out to me and did make sure I got refund. But with that he has called, texted, and emailed me everyday for several weeks asking me to change this review. I wouldn't recommend anybody use this company. Stay away. I'm reasonably sure the reviews here on Facebook are paid for or completely fake they have 2.2 rating on several sites and I'm not sure that's even accurate.

I browsed online for a few weeks after purchasing my 2021 Silverado. I kept running into the same rims all over the internet but with much different pricing. I finally decided on choosing Custom Offsets. I picked my rims on a Tuesday and received a test from Brock confirming my order. He also asked questions about why didn't I take advantage of ordering the entire package. After two minutes, I had the entire package ordered with a little cheaper than the online pricing. Three days later, I received an email stating that there was a $258 invoice error. I called Brock, who put me in touch with customer service. After a brief conversation with customer service, there were no extra charges, and my order was processed. I received texts and emails along the way updating me on the progress of my order. My order was finally marked shipped. I received a call a day later from Fed Ex scheduling delivery of my order. On Monday after Christmas, they arrived via Fed Ex freight. Fed Ex guy had them on a skid and secured to his trailer. He lowered them from his trailer and used a pallet jack to roll them in my garage. I'm pretty pleased and impressed with Custom Offsets.

I ordered new wheels and tires for my daughters car after she was the first of 15 to hit a massive pot hole at night and she cracked two rims. New rims and tires are needed to drive the car now. First thing is they will text you right after you order to try to upsell you on stuff you already passed on when placing your order.

This might be a good place to by inexpensive stuff IF there are no issues with your order. However they sent me a bent rim. It was clearly bent at the manufacture given there were no marks on the rim at all and no damage to the tire or packaging. They will not answer the phone and only do customer service through email. It took three days to get things in order to get it replaced. What should have been a 10 minute phone call to get it straight took THREE DAYS to fix. Plus the time to get it turned around plus the effort to move the tire over plus they had me sign a document with my credit card info with a company in Belarus founded by three people arrested for fraud. Good thing I have great credit protection services.

It is a gamble. You might have no issues. You might get a great deal. For me personally I am not at all happy having my daughter wait another week to drive her car and the service I got after being sent a defective item.

Hello, I have received my leveling kit for my 21 FX4 Ranger, only two or three days after I bought it. My experience was great and i had it put on not long after I got it. Sorry I don't really keep up with my emails, I seen you tried before. I might post it to the gallery after I get all my bulbs on the back upgrade this weekend, and get my windows tinted. It looks really cool all black, leveled and has morimoto xb led headlights! Thank you guys!

UPDATE: THE REFUNDED ALL MY MONEY.
If you order something on back order and then try to cancel because you dont want to wait they will charge you a 20% cancellation fee even though they havent done anything to warrant it. They probably make more money on cancellation fees then selling wheels and tires. TOTAL SCUM.

I would not recommend Custom Offsets to anyone. The sales representative input my tire order wrong. I caught the error the same day that my order confirmation was received. Initially was told the tires were already mounted to the rims that were purchased, even though the confirmation email received stated the order was in validation stage. Had to contact several different people before they would admit the error was their fault and agree to correct the order. Then I paid $149 for shipping. When Fed X came I was told that Custom Offsets refused to pay for the delivery to be removed from the truck. The delivery man stated he had never seen this before. The tires were wrapped in plastic sitting in a semi trailer on a wood pallet. Since I did not have a pallet loader sitting around, I had to pay an additional $68 to have Fed X to take the wheels off the truck and put in my garage... again, because Custom Offsets would not approve the cost with the $149 delivery charge I already paid. I will not recommend this company to anyone. Stay away from Custom Offsets.

Thank you very much my experience was amazing exhaust and cts3 installed less the a hour between the two 5 inch exhaust kit had everything needed very well built quality parts

Had a negative experience but they are making things right. They are bending o er backwards to fix my experience

Great service an very knowledgeable. Found exactly what I wanted at a very decent price an there finance options are great definitely got my future business