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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Mary O.
California
1 review
0 helpful votes
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The entire process was easy! The attention to detail within the online app for my custom print was awesome, and even better, a quality control person followed up to be sure that the date on my design was correct. I was reordering a shirt that we created in 2018 for my husband's cross country bicycle ride. Because the date said 2018, one of the CustomInk Quality Control guys contacted me by phone and email to be sure it was correct. I LOVE that type of attention to detail and was appreciative of being contacted. Great process from beginning to end. Not my first order with CustomInk, and it certainly won't be my last!

Date of experience: September 3, 2020
Jay S.
California
1 review
0 helpful votes
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Great experience as always. The shirts are well made and the design came out beautifully!

Date of experience: September 3, 2020
Mary C.
California
1 review
0 helpful votes
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It was very easy to use and the group ordering form made everything go very smoothly!

Date of experience: September 3, 2020
Daniel I.
California
1 review
0 helpful votes
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Custom Ink is amazing! Their customer service is top notch. They make the dedign/ ordering process so easy. I would definitely recommend!

Date of experience: September 3, 2020
Angela D.
California
1 review
0 helpful votes
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Chris Bullough is the best account manager, he is so easy to work with and makes my experience amazing every time!

Date of experience: September 3, 2020
Amy E.
California
1 review
0 helpful votes
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I'm very pleased with Custom Ink. The overall experience was something I thought I was going to dread, but it was nothing like that. When you design your shirt with them you can save as many changes as you need, and the design doesn't disappear or start over, you can pick up editing your design when you decide to get back to editing. The editing process was so very easy they have a lot of fonts, clip art, and other editing tools you can use. I would highly recommend Custom Ink to anyone that wants to take hold of their creativity and design your own shirt. It was all a very easy process to handle. Ohhhh and if I had a problem, there was a chat with customer service function available too. Came in very handy. So I would recommend Custom Ink to anyone that wants to design their own shirt. This is a very satisfied customer

Date of experience: September 3, 2020
Jennifer Y.
California
1 review
0 helpful votes
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The process, beginning to end, was painless. Set up was easy. Shipping was fast. I will definitely order from Custom Ink again

Date of experience: September 3, 2020
Mike U.
California
1 review
0 helpful votes
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Website is awesome
June 1, 2020

Website is awesome. The girl who in customer service who helped me went above and beyond what she needed to do. She was on the phone with me past 9pm to get my order all set. She was wonderful.

Date of experience: September 3, 2020
Deborah U.
California
1 review
0 helpful votes
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I can appreciated at 100% the quality and fast service received and will continue in the future to continue ordering with you company

Date of experience: September 3, 2020
Nick E.
California
1 review
0 helpful votes
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The customer service made my experience truly seamless and helped me make sure I'd be happy with the product I received.

Date of experience: September 3, 2020
Ruth D.
California
1 review
0 helpful votes
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Custom Ink did an outstanding job with all aspects of my order from answering questions, providing design help, delivering a quality product and all of it was done with promptness, friendly customer service and our awesome sweatshirts arrived 4 days early! Thank you!

Date of experience: September 3, 2020
Dave U.
California
1 review
0 helpful votes
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Custom Ink did a great job, responsive, prompt and delivered on time.

Date of experience: September 3, 2020
Margaret U.
California
1 review
0 helpful votes
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Great customer service, great service, my shirt and design came out great. Everything came when it was supposed to which I was impressed with even despite the pandemic.

Date of experience: September 3, 2020
Jack O.
California
1 review
0 helpful votes
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I am so glad your company exists. I am not computer savvy so my son did the art work and the ordering of the different styles and sizes but it seemed fairly easy. The shirts are fabulous and I received them faster than original promised when I ordered.

Date of experience: September 3, 2020
Ruth E.
California
1 review
0 helpful votes
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Perfect in every way! Love the fabric and screen printing. Was a little disappointed in no youth sizes for my order, but XS and S fit my little girls just fine. We also were pleased with the design offerings to help us get started on our shirt project.

Date of experience: September 3, 2020
Dorothy B.
California
1 review
0 helpful votes
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I'm a small business owner and I LOVE T-shirts. I've been trying to crack the code for years of providing quality products at affordable prices. There are less expensive printers out there, but the quality is often lacking. I'm very particular about quality and what I provide fans and customers. If it has my name on it, I have to approve the quality. Custom Ink provides high quality printing and great customer service. Of course that level of quality and care comes at a price. Over the last 4 years I have not made money on the shirts I've printed using Custom Ink. If your goal is making money, you may want to look elsewhere. I look at it as advertising. I've tried doing single color prints, and I've tried to open up online advance pre-orders so I could order the maximum number of shirts at one time (if you order more at once, then the cost per shirt drops) in the hopes of saving money. As a comic book creator, shirts can be difficult to move. It's hard to know how many of which sizes you need at any given time. And I can't afford to have them all stocked all the time, because I don't know which ones will sell and when. Sometimes they sell, and sometimes they don't. Every Comic Con and Festival is different. I can't tell you how many times at a Comic Con someone has come to my table and wanted a shirt, but I didn't have it in their size, or in the color they wanted. In an ideal business world, you should charge at least 3 times what it cost you to make your product. Why? Because 1, you make back the money you already spent. 2) so you can reinvest in more of that product. And 3) so you can actually grow your business. If you only charge twice as much you'll just keep replenishing stock and not grow. I did that cycle for years (they don't teach you this stuff in art school). The design lab is super fun and easy to use, and you'll definitely get a quality print back in a relatively short amount of time. For small orders or special occasions this is fun, but it might not be a viable business move for you.

Date of experience: September 3, 2020
Donna G.
California
1 review
0 helpful votes
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Happy with everything but too high price. I paid over $200 for 6 shirts and found a company that did 5 shirts for half that.

Date of experience: September 3, 2020
Jay Y.
California
1 review
0 helpful votes
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I general the experience of working with Custom Ink was good. I really appreciated the ease of designing my customized product online.

Date of experience: September 3, 2020
Nicole D.
California
1 review
0 helpful votes
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Excellent product excellent printing delivered organized and on the promised delivery date.

Date of experience: September 3, 2020
John G.
California
1 review
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The customer service representative went above and beyond to show me how to use features of the design lab I wasn't aware of which allowed me to make a purchase with more than one color without having to do separate purchases.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States