business logo of Custom Ink

Custom InkReviews 7,272

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey star
grey star
grey star
grey star
grey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
This company does not typically respond to reviews

We monitor reviews for authenticity

Stephen A.
California
1 review
0 helpful votes
Follow Stephen A.
Unfollow Stephen A.
Share Review
Report Review

The customer service was phenomenal and the quality of the screen printing was excellent. Also they were very helpful in that this was the first design I have ever done. Website was easy to use as well.

Date of experience: September 3, 2020
Michelle Z.
California
1 review
0 helpful votes
Follow Michelle Z.
Unfollow Michelle Z.
Share Review
Report Review

I have no problem with your service, I think Custom Ink is great, which is why I come back. I also trust the quality of the products that Custom Ink represents, but for what I paid for these masks, the quality was quite disappointing. I would truly expect to hear from someone to figure out how this situation can be remedied.

Date of experience: September 3, 2020
Frank W.
California
1 review
0 helpful votes
Follow Frank W.
Unfollow Frank W.
Share Review
Report Review

We are very pleased with our new shirts! Definitely going to order more items for our business soon!

Date of experience: September 3, 2020
Charles N.
California
1 review
0 helpful votes
Follow Charles N.
Unfollow Charles N.
Share Review
Report Review

Past customer and will use again. Quality Gildan shirt. Website very easy to navigate and use my own art. I'm the Vice President of Vietnam Veterans of America Colonial Chapter 433 and will share process with my fellow brothers. My permission given to use my VVA433 design should they place order of same. Thank you

Date of experience: September 3, 2020
Carol A.
California
1 review
0 helpful votes
Follow Carol A.
Unfollow Carol A.
Share Review
Report Review

The follow-up and attention to detail by the customer service reps was so helpful. They made sure that the image I created came out exactly how I planned.

Date of experience: September 3, 2020
Nicole R.
California
1 review
0 helpful votes
Follow Nicole R.
Unfollow Nicole R.
Share Review
Report Review

Great value and there is no cutting corners on the quality of the product you receive. I will be ordering more products from Custom Ink in the future.

Date of experience: September 3, 2020
Melissa S.
California
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Share Review
Report Review

I am very pleased with my t shirts, the time it took to place the order and then receive them was within two weeks. I did have a small order, but nevertheless, very impressed.

Date of experience: September 3, 2020
Chris K.
California
1 review
0 helpful votes
Follow Chris K.
Unfollow Chris K.
Share Review
Report Review

Online ordering and time to deliver was as promised. However, the edging on the masks is not elastic, so there's no seal. These are not usable without modifications, and I didn't expect to spend $10 each and then have to modify each one.

Date of experience: September 3, 2020
Maria P.
California
1 review
0 helpful votes
Follow Maria P.
Unfollow Maria P.
Share Review
Report Review

I was very happy with my purchase of Act 2:38 reusable cloth masks. It is the salvation motto that my family lives by.

Date of experience: September 3, 2020
Stephen R.
California
1 review
0 helpful votes
Follow Stephen R.
Unfollow Stephen R.
Share Review
Report Review

Excellent customer service. Fast turn around and high quality shirt.

Date of experience: September 3, 2020
John Q.
California
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

Great overall experience! You guys were so responsiveness and terrific at communications. Will order more in the future.

Date of experience: September 3, 2020
Michelle J.
California
1 review
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Share Review
Report Review

Great support...
June 1, 2020

Great support... on line chat and telephone call. The service of taking a photograph and making it into a drawing was great! Tank tops were a big hit of a 4oth birthday party! Thank you so much!

Date of experience: September 3, 2020
Donna X.
California
1 review
0 helpful votes
Follow Donna X.
Unfollow Donna X.
Share Review
Report Review

There was a misprint on one of my orders, a number was forgotten on the back. I called the customer service line and in under 5 minutes, a new one was on its way and they gave me a credit towards my next order. The designer I worked with, Cindy M., and the customer service agent, Allissa B., were both incredibly helpful. They were quick to respond to my comments and they asked me questions to make sure my order would look great and meet my needs. Thank you!

Date of experience: September 3, 2020
Elizabeth N.
California
1 review
0 helpful votes
Follow Elizabeth N.
Unfollow Elizabeth N.
Share Review
Report Review

No issues at all with the design, ordering or receipt of my product. I'm very happy with the outcome and will definitely keep Custom Ink in mind for future orders!

Date of experience: September 3, 2020
Amy J.
California
1 review
0 helpful votes
Follow Amy J.
Unfollow Amy J.
Share Review
Report Review

Really loved this shopping experience! Used the live chat while designing for help getting my image to be the highest possible quality, and it was wonderful! Would definately recommend, and the shirts turned out great!

Date of experience: September 3, 2020
Kimberly Y.
California
1 review
0 helpful votes
Follow Kimberly Y.
Unfollow Kimberly Y.
Share Review
Report Review

The bandanas were a huge hit! A last minute idea for our trip, I didnt think I could get it in time, but you did it! It was great finding my friends in a huge crowd of people by the custom bandanas we were wearing on our face!

Date of experience: September 3, 2020
Rebecca L.
California
1 review
0 helpful votes
Follow Rebecca L.
Unfollow Rebecca L.
Share Review
Report Review

Had excellent customer service with extremely genuinely friendly people. Made a great impression on me of your company. Will be back again!

Date of experience: September 3, 2020
Joe H.
California
1 review
0 helpful votes
Follow Joe H.
Unfollow Joe H.
Share Review
Report Review

Thank you for doing a superb job. The two T-shirts that you did were drawings that my daughter actually did by hand. One T-Shirt was for her Dance Instructor and the other was for her. WILL BE HAVING MORE DONE DEFINITELY!

Date of experience: September 3, 2020
Steve Q.
California
1 review
0 helpful votes
Follow Steve Q.
Unfollow Steve Q.
Share Review
Report Review

Face Masks are well constructed, a nice size and the logos were well done and accurate. Staff went out their way to be sure we were pleased with product and service, Thank You.

Date of experience: September 3, 2020
Bob T.
California
1 review
0 helpful votes
Follow Bob T.
Unfollow Bob T.
Share Review
Report Review

Kind of an expensive and tedious process but the quality of the material is amazing and the customer service is great. In my opinion, worth the work. Got my items soon after placing the order and they look great. Would definitely use again.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States