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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Bob N.
California
1 review
0 helpful votes
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Easy to use website! Quality products! Fast delivery! Have ordered many times for our annual family get togethers.

Date of experience: September 3, 2020
Dorothy V.
California
1 review
0 helpful votes
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It was sooooo easy to do. I found the tshirt i wanted, i uploaded my art... i had a problem with the back of the tshirt but the "chat" was amazing and they fixed and tweeked to make it right. Perfection!

Date of experience: September 3, 2020
Jennifer U.
California
1 review
0 helpful votes
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The water wicking description did not prove accurate as to what I expected. Custom ink is the absolute best! I have found one mistake which is the description of the Russell shirt. It will prove very costly however I must make a second order immediately

Date of experience: September 3, 2020
Betty I.
California
1 review
0 helpful votes
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Great customer support and service! Answered immediately, a real person, no automated menu, great help.

Date of experience: September 3, 2020
Mike C.
California
1 review
0 helpful votes
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Easy to work with and very happy with the product! Thank you.

Date of experience: September 3, 2020
Scott H.
California
1 review
0 helpful votes
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SO impressed with your customer service. I stopped into the retail store in King of Prussia mall (before pandemic) and spoke with someone who followed up and was available for many questions. Phone interactions were also very helpful and professional. I had many questions/concerns re my artwork and the urgency of my order.

Date of experience: September 3, 2020
Daniel X.
California
1 review
0 helpful votes
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Custom Ink always does an incredible job. High quality products and the custom embroidery came out perfect.

Date of experience: September 3, 2020
Michelle G.
California
1 review
0 helpful votes
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I had minor issues with having to change my design because of copyright problems, but the helpers told me how I had to change my design so it did not violate any copyright rules. After I changed my design, it was smooth sailing from there and my shirt actually arrived 4 days before it's guaranteed delivery date. I am very pleased with custom ink and would definitely order from them again.

Date of experience: September 3, 2020
Anna V.
California
1 review
0 helpful votes
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I appreciate Custom Ink's communication throughout the ordering and processing. I also have confidence that my order will look fabulous and arrive on time!

Date of experience: September 3, 2020
Jennifer U.
California
1 review
0 helpful votes
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The shirt was lovely, customer service was not good, I am a frequent customer from here but if you do not fix the customer service I will not be returning.

Date of experience: September 3, 2020
Jason X.
California
1 review
0 helpful votes
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I always get our products from Custom Ink. Super easy and always turns out great.

Date of experience: September 3, 2020
Karen Q.
California
1 review
0 helpful votes
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Website was fine, shipping was fine, the logo that I uploaded is fine, the shirt and the print job are horrible

Date of experience: September 3, 2020
Nick Y.
California
1 review
0 helpful votes
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We love them they turn out awesome and the shirts are super soft.

Date of experience: September 3, 2020
Peter W.
California
1 review
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Overall, the experience was excellent. The shirt was easy to design and the quality was excellent. I had ordered one T-shirt to check out the quality, and of course the cost of doing a one-unit order is going to be high. I understand that to do a different fabric for a non-volume order is difficult, but if there is any way it would be possible to examine quality with dry-fit fabric that would be awesome, because that may fit and print differently. If in doubt, I recommend ordering a larger size.

Date of experience: September 3, 2020
Adam Q.
California
1 review
0 helpful votes
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Excellent service, quick delivery and certainly the printing is great.

Date of experience: September 3, 2020
Michael J.
California
1 review
0 helpful votes
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I was so happy with the way my representative, helped me when my computer was giving me trouble, worked with me to make the shirts look even better and made my experience all around a great one!

Date of experience: September 3, 2020
Amy C.
California
1 review
0 helpful votes
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Easy to navigate and build product on website. Printing was fast and professional looking

Date of experience: September 3, 2020
Sharon O.
California
1 review
0 helpful votes
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Custom Ink exceeded all of my expectations! The website is very user friendly and extremely easy to navigate. The product came earlier than expected - unheard of by any other company! - and I am more than happy with the quality we received. Prices were also great! Will definitely use Custom Ink again and refer them to all our friends and family.

Date of experience: September 3, 2020
Mike L.
California
1 review
0 helpful votes
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The product was packaged with care and received on time I am pleased with this product I will be ordering and patronizing your establishment in the future.

Date of experience: September 3, 2020
Martha N.
California
1 review
1 helpful vote
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I've been looking for a company to print crisp images and text for a LONG TIME! I came across Custom Ink and decided to give them a try. So glad I did! The quality of the shirt is super strong and durable. The neckline is sturdy and the seams are tightly stitched. Overall, definitely a great shirt to wear for its durability. The printing of my logo and text are super clean and sharp. Overall, absolutely PERFECT!

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States