About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 34th among Women's Clothing sites.
Instant Feedback
Del. Date long not as you said. Tracking system really bad. I still don't know if is on it way or not… USPS and your system not linked.
3 weeks with no communication then an email telling me 1 of four dresses ordered was out of stock. No response to my inquiry regarding my remaining order.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
Was disappointed that the jacket matching the dress had arms that were extremely small in circumference. Unfortunately unable to wear the jacket and not enough seam allowance to enlarge. Love the dress.
I placed an order 3 weeks ago and I've not heard back from them as to why it's not been shipped. I'm not confident they aren't a scam. Be cautious ordering from this site.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Google showed a coupon code on the listing of the item I found, but it didn't work during checkout.
The sweater itself was soft, warm and very pretty.
I ordered two items and I only received one. So far I have only received 2 emails from customer service after I contacted them. Their responses are not quick and in the last email they told me to check with my local USPS for the issue, as it was my responsibility. Terrible customer service, and the order took over two weeks to arrive. I do not recommend this company at all, you might lose money and time.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I received my order last Friday, March 8th and I ordered my size, size large but neither item fits as they are way too small. They must be an 8 or 10. I am also not pleased with the products as they are poor quality. I wrote the company and they said I could return it but gave me no address to mail it to. They offered me $21 to keep it. What? Why would I want to keep something that does not fit and of poor quality? I would never recommend your company to anyone! Please send me a return address as I do not want something that is not in reality my size. They are marked L but they are not USA Large! This is not a false review, I am telling the truth. I cannot use these items and I would like my money returned.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
The dress I ordered had a zipper that would not unzip; so I could try it on. Your company did not have free return. I had to pay to return and don't have a refund yet. I would not order from your company again.
Received top ordered but immediately noticed 2 marks which put me off because they looked like bird poop to me but were actually part of the pattern. Had I seen this in a shop I would have chosen the same shirt but made sure that the particular shirt did not have those marks on them. I looked and relooked at all the photos over varying sites but could not detect those two marks on any of the shirts photographed. Requested refund and despite a couple of to & froes the situation was remedied. The company was pleasant and considerate to deal with and appreciated my opinion.
My clothes were too big. I wanted to return them and get my money back. I received 2 emails asking that I keep the clothes and get a partial refund. Each had an increasing amount to money to give back. I declined. Then the return was cumbersome and had many directions that I had to follow or I would not get any money back. I ended up pasting the whole thing onto the return. This took several hours spent on a return. I will not shop with you again.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I ordered two dresses on February 27th. Did not receive an update on delivery. I had to email your company. Was told one of the dresses was on back order. Wondered why you didn't send the one you had in stock. As of March 20th still haven't received my order.
I only gave then a one star rating because there wasn't a zero star option! PLEASE DO NOT waste your time ordering from this clothing site unless you enjoy giving your money away. As of today, it has been 22 days since I placed my order with Curvedream and I have yet to receive my order or any correspondence what so ever from them. Of courses my payment was processed the day after I placed my order, but I haven't heard anything from them since. Please steer clear of this website. This was a costly and very disappointing experience. 💩😡
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
Placed my order and finally got a notification of shipment along with a tracking number, but it couldn't be traced because the number wasn't in the system. When I asked where it was the second time, I got the same information and the same tracking number that can't be traced. It's been 20 days since I ordered and I still don't know where my order us.
Disappointed in purchase, returned items & have not received my payment back, after returning items back, the way they instructed me too.
Want to return it but have been unable to get satisfaction
Have contacted service without a response 2 or 3 times
Did the same with Celine Wentworth
Have been trying to find out where boots i ordered but never received are
Since Christmas.
Not enough pictures from different angles of products, but plenty to choose from. This is my first time ordering from CurveDream so I'll give it a try.
I ordered 3 dresses and 1 shirt for my wife, I ordered them enough time to get them by Xmas and find out after an email saying 3 were out of stock days before Xmas. I wished they had email me earlier to let me know when I had ordered them.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
The product was NOTHING like it was described, was poor quality and over priced. Postage was expensive despite the item coming from NSW and there is no simple or obvious way of making a complaint or organising a return. WORST online shopping experience I've had (and I shop Online a LOT).
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!
I had a difficult and unpleasant experience trying to return a blouse. I understand that I need to pay for a return shipping, but when I say that I want to return my order, the response should be, here is the address. In fact, the address for returning items should be included when the package is shipped. Instead, I have to wait for a reply to my email, and the reply was "describe exactly why you want to return this item" and then after more waiting, I get a negotiation: "How about we send you a $9 refund of your $40 purchase instead of you returning it?" I found it all very shady and it just doesn't feel like a legitimate business.
After two weeks of waiting for my package I finally contacted CurveDream on my own and was told it was out of stock. Why wasn't I informed of this? I ordered again online and because it said it was in stock. Once again, after waiting a week or two I contacted CurveDream and again was told it was out of stock. There is also no phone number to reach the company so it all must be done by email. The company is terrible and wouldn't recommend them to anyone.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Selesta W,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!