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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Dresses do not fit as expected. It was a real disappointment. I got my size but it's too tight or loose in different areas unexpected.
Has to pay my own return shipping for return in item
Waiting on full refund……………………………………………………………………..
I didn't receive a confirmation email or shipping information, but the two dresses I ordered did arrive in a few weeks. Overall, the experience was okay.
Good fit and modest on top. I wear it with a denim jacket…nice and casual.
Easy to order and fast delivery and is a cute dress,
Need to return this item. It's pretty but too big. I cannot get a response from the customer service team to do so, and there is no actual contact info other than the service email address.
Shipping was a little slow, but these dresses are darling! Thanks!
This dress came in the same colors but very cheap material so the dress doesn't lay correctly and doesn't look right
These shorts are very comfortable, and fit amazing well.
Shipped fast. Every item I ordered fit perfectly! True to size. Good material. Will need to buy a full body slip though due to dresses not being lined. Loved everything!
Ordering was so easy. I usually have problems with technology, but this was so easy. Thank you!
Just ordered couple tops for summer... hoping I ordered correct size... this is always an issue as the chart says I should be a Medium, but I've ordered Large as I've been caught out before.
I will review tops when they arrive. Fingers crossed I got sizing right and quality OK.
I'm in UK and again hoping it won't take too long before tops arrive
No complaints about the ordering or shipping. The dress itself had a slightly higher waistline than a person's natural waistline, which is uncomfortable and not flattering to me. Why wouldn't you want to cinch in the waist at your most slender point - your actual waist?
My order needs to be returned - but there is no address to return it to or order information.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.