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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
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They have no customer service phone number. They take days to respond to the only email provided to contact them. 4 messages back and forth and they have yet to provide a return address and the offer to reimburse you less then 1/3 of the cost of the item because they are located in china.dance yourself the frustration and don't deal with them.
Product was shipped on time but the delivery was very slow post office I assume well pleased with the dress
My items arrived in 2 weeks which was great. I need to return the black ones. They are too big. I will now get to see how customer service is.
Quick and easy. Ordered another top, sized up To insure it fit better in chest area.
I love the clothing it fits well and it actually looks like the photo. I have placed another order from you and I am sure it will be equally superb!
The size chart is deceptive. The dress I purchased was not true to size. I would like to return it.
Super disappointed I. The sizes. Runs very slim through the thighs. The sweat shirt was actually a tshirt.
The delivery took weeks. I would return the items but it looks like it would be a super hassle. Hardly worth my stress and time. These items reminded me why not to order from a fricken Facebook page!
I need a return slip, I have written to customer service and have not heard back yet
Slow delivery. I had forgotten I ordered them and now need to return them
Plan to return EVERYTHING. These aren't US sizes. Sizes are ridiculously small, website said shipped from US. Took weeks to get order, nothing fits. Junk clothes.
You can't get an answer from them. They don't send an invoice so if there is a problem there would be a easy instructions to solve issue. NO ONE HELPS
I have been promised a partial compensation refund (as this company said they would do) on the 5th of april it's the 7th with no refund still. I feel I was scammed and sent mostly cheaply made clothing which nothing fit. I lost 123.00$ and ended up giving to my mothers caregivers for her to give to needy people in her community. I guess not all lost... I took over two weeks to receive and was very disappointed when I received them! I will be only buying from a well known source...Do not be suckered the pictures you see of the models and clothing are deceiving and nothing like what you get!
Do not know who to contact to return item. No contact. No phone number. No return label
The ordering was easy and was shipped quickly. What I ordered was not what I received.
And the sizing is a bit off. Im trying to return items and having a difficult time
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.