About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 34th among Women's Clothing sites.
Instant Feedback
It took a very long time to receive my order and when it came the pants were too small so I want to return them
Customer service is not very good or helpful. The clothing I received was very cheesy not at all the way it appeared online. Also had an issue with receiving my order cause the address was wrong and they're handling of the issue was terrible.
All three dresses were not sized correctly. One of them the zipper was not sewn straight. Another hung on me to big. They were just an overall disappointment.
Only 2 of the 3 items I paid for ever arrived, and these took weeks to arrive, and one of the items does not look like the picture did when I ordered it. B
I ordered two sets of two items from CurveDream. The first two items, one came and the other didn't. I eventually contacted CurveDream only to discover that the item was out of stock and they weren't sure when it was going to be back in stock. While they refunded me for it, I continued to see advertisements for it. The second set, I received one item, didn't like it and wanted to send it back. They said I would have to pay for the return myself or they could refund my money. That is in process. The second item in that batch was also out of stock. They offered a refund. Why shop there when they don't have things I want? It's a total scam.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
Was hoping for an 'ice blue' colour (very light) as in picture but more bright sky blue. Also photo looks as if the dress is of a lighter weight material and lined.
The quality was poor and they sent me the wrong items in one of the orders. I just want to see if i can receive a refund on some of them. Thank you!
I purchased a Christmas themed sweater which in the photo looked nice and oversized. I ordered a size large and what I received was like a child's size large!
Shame on you folks. I tried to return an item and you offered me a coupon for another purchase. I have tried twice to order another dress and was charged full price.
You have just lost a customer and gained
Some really bad PR
I placed an order on 12/12 and as yet I have not received. I contacted customer service for an update and tracking number twice already but have received no response.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Ordered two long sleeve tops. Only one received. Have still not received any updates if and when 2nd shipment will be made.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
The pictures of the clothes are very pretty. The clothes themselves don't match the pictures. I ordered white pants that looked like cotton blend fabric embroidered with butterflies. I received weird polyester pants with dyed butterflies stamped on the fabric. Some items were not available. I'm supposed to be receiving two more items tomorrow. If they are dyed polyester I will be returning them too.
Wish I could give it no stars. The sweater is not what was advertised. Extremely boxy with no shape whatsoever. Once you order there appears to be no way to return for a refund. They offer you very minimal compensation to just let it go. If you email asking for instructions for a return they never respond to your request but instead ask if you received the item and then ask you to fill out a survey.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!"
I have not received the merchandise I ordered although my cc was charged some time ago. Unable to track for some reason the destinations are never updated
Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
My first purchase was confusing. I kept receiving FaceBook notes that I left something in my basket. Except for the description of my dress, it was difficult to find you. I purchased from Azzlee.
I was led to believe I had not completed my dress purchase. So I ordered again. NEVER received an email confirmation, estimated date of sending until I found and made a request for when it would arrive. I got an email that day or the next, I might not have opened on same day if it was late.
I had 2 dresses. The same dress and want to send one back. I emailed for info on how to do this last week, and I still have not heard how to return the dress.
This is inferior customer service in my book. I wonder if I WILL HEAR anything back on return.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Product was received quickly and in good condition. It was packaged well and the opal came in a box. The opal is beautiful and the quality is what I wanted. The color and style are exactly what I wanted! The way they advertised the product allows a good vision of the product. I would recommend this seller, and I would buy again from them!
The pictures look better than they are. I would like to return the one blouse. Please send me a return label. Thank you
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
I fell in love with a dress I want to use with media photos for my writing. But it still hasn't come and they canceled order twice. Similar with 1 part of order last summer. This time I'm waiting it out to try to get is when available. Otherwise, done.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
I was hoping to wear the clothing for a trip. Waited 2 weeks didn't hear or receive anything. So I began looking for a phone number could not find any way to get co phone number. Tried reaching out to find out when my packages were sent. It was then that I found out 2 of items were out of stock. No where on website did it say items were low or out of stock. If I knew this I would not have ordered at all. Went to Amazon to find replacements and will receive them tomorrow.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
The dress I ordered was very disappointing. I usually wear a small but ordered a medium. I could even get it on it was so small. Returns are difficult but they are possible. Once they received my item in good condition they did immediately refund my money.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!