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CurveDream has a rating of 2.3 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
I ordered this very attractive feminine dress for my daughter's birthday, and although the size was correct, it did not hang attractively because the sheer embroidered fabric was too stiff and the embroidery too heavy. The cost of returning it was more than the cost of the dress, so she kept it and perhaps it will be turned into some other sewing project.
LOVE the product. I received a text that my package could not be delivered, they had the wrong name on my account, but overall, I received my package only a day late and was very pleased! Customer service did follow up and were very nice.
The items were okay but were not as nice as the pictures and some were different. I thought I was buying the items from Australia but they came from China. One item was too small, although I used the sizing chart.
I am returning all items. Please provide me with the return address so I can refund these items.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The dress didn't live up to expectations and didn't fit. I'm not sure how to get a refund?
I was excited to get this item...needless to say I was very disappointed. Top runs small and its also see thru. I wanted to return and having a difficult time. I guess I will eat it and be more cautious of ordering from new sites.
I got an email asking about receipt of order. I replied that I had not received my order and the next thing I get is a request for a review! I would very much like to receive my order or at least refund my money.
Two dress I ordered were not what was displayed online. One was a completely different color and had different sleeves and flow of the dress. The other was two sizes smaller than posted.
When I asked for exchanges or a return label, I was given the run around. I eventually had to settle for store credit which is fine. But I shouldn't have had to fight so much. They still have the first dress posted even though it's completely different.
The sizes were larger than expected. Designs were great. Late delivery, making me wonder if my order would actually arrive.
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"
No communication about when the order is coming. I ordered a duplicate order thinking I forgot to order. Still haven't received the first order because it's coming from who knows where
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream"
I was preparing to go on vacation and I realized I had ordered the items too small. I called on a weekend not expecting to get a humane, but I did. They made the adjustment over the phone for me. I need to return a couple of items and I am sure they will help me with this. The clothes are good quality and very good cost. I will order from them again. Thank You to the humane for answering the phone!
I saw the loose shorts online and read all the information available before placing my order. They arrived in a fair amount of time, and I tried them on right away. I decided they were not what I was looking for. I read all the information on making a return, and followed the directions. I cannot send a picture of the shorts, as I have already sent them back.
I really like my blouse. I got a lot of Compliments on it. The colors were perfect.
Ordering was easy, but if you want to return something you can forget it! I was offered to keep the item that I didn't want (too small - can't wear) and receive a credit of $6. When I said that I didn't want that amount since I paid almost $30 and that I wanted to return the item to get a full credit I was told not to send it to the address that was on the package. I was not given the address to where I was to return the item (via email). I have still not yet received the address. I said that I would accept a $20 refund and have yet to hear back. Needless to say I'm not sure I shop at CurveDream again.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com.
We put customer experience first and will continue to make improvements.
Team CurveDream
The pants stated they were 3x. They wouldn't even fit over lower legs! Not true to size at all! And I have been trying to contact someone about returning them and no one will respond! Never buying from this company again!
Totally disappointed! Ordered 3x and could barely put them on over my shoulders. Waited about 3wks to arrive. Not even going to return for a refund probably will take just as long. One of the shirts looks like a sewing mistake. Won't order again :(
Shopping and products were fine. Delivery was a huge hassel. First order delivered no problem second order they couldnt find the house. Took three extra days and nymerous calls. I'm not sure if I will order again.
I have purchased about 9 or so dresses and have loved all but 2 of them. The website is easy to navigate to browse choices - many choices. And it is easy to order. If you choose the free shipping it takes quite awhile to arrive (6-8 weeks).
They claim you can return items within 30 days. This is a lie, they do not respond to multiple email requests for return authorization and address. They ignore the emails until after the 30 days so the items are no longer eligible to return. TOTAL SCAM company!
I ordered a medium and they were a little loose but very comfortable. I may order another pair in a small. Very light weight and I like the scallop detail. For closer fit though I should have ordered a size down.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing issue and we will make a big change soon. Hope to see you again!
We'll keep improving our products, delivery, and service. If you have questions about your order, please contact us by email at service@curvedream.com.
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!