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CurveDream has a rating of 2.3 stars from 8,889 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 43rd among Women's Clothing sites.
I paid to return my item for exchange and now I pay again to get the new items sent to me. That is almost 17.00. I guess I just should have gotten it right the first time around with the medium being my choice of size. Thanks for the help.
I ordered 3 items which I opened and tried on. 2 turned out to be too small and I requested by email as per their policy for a return. I was told that items must be in their original condition but was given not guidance if opened and tried on would still be original. I was offered a small $ amount instead. Approximately 20% of my order total.
I'm 5 foot and ordered a small fits perfectly everywhere. I was expecting to be able to roll them but I'm not able to. It I went up to the next size the waist would have been way to big. They fit perfect for a petite person in the length.
Very upset about floral tank. Fabric, color and picture completely misrepresented online. Fabric is very cheap polyester. Poor quality printing of floral on the fabric. Color is not nearly as nice as pictured online. Also larger than expected. Took a long time to arrive only to be a great disappointment
I have reached out to customer service on two occasions asking for directions on how to return/exchange items that don't fit and have yet to get an answer. I realize that I have only 30 days from recent of merchandise to do a return, so time is of the essence.
Returns are at the consumer's cost. Return address is not what is on the label and correspondence failed to provide the address when first contacted. Instead a small credit is offered to avoid the process. I accepted the$6 credit because returning a $23 item would cost to ship back and be very inconvenient.
I placed another order this same day. I received confirmation that monies were received for both orders. I have not received any shipping follow ups on the second order and it's been over a month. I'll be sending the order I did receive back and wait to see what happens as far as refunds go and what happens with that second order before I order anything else.
Ordering & shipping process was fine, one of the products was just bad. The jeans I ordered had a cute scalloped detail down at the cuff & one of the legs it was sewn on completely backwards! The picture didn't even show a seam at the cuff.
Emailed customer service due to item too small. Days later got an email asking exactly what part was too small, would I be willing to accept $6 to keep and to not send item back to return address on package yet they don't tell you where to send it. Have emailed them daily for 4 days as to return address and they are not responding.
I ordered 3 sweaters all in the same size and two were too small and one was too big. Trying to find out how to return them was not easy. Curvedream wanted to give me a discount if I kept the sweaters. What would I do with them? I have mailed them the sweaters ($20 in return postage) and am waiting for the return.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
The shirts were not sweatshirts They were very thin, I was disappointed with the size. I bought them bigger than normal because I thought I would wear(The Sweatshirt) over a blouse. But they are to small for that. I had washed them so could not send them back. Guess is the luck of the draw. The pictures of them looked good.
I was worried about not getting the item at all... but in about a week I got the delivery. This T-shirt was better than I expected. Fabric quality was med-light weight and soft. I usually order xl because I have long arms but I chose to follow the size chart and ordered a large. The fit was perfect! Very pleased with this purchase.
None of these items work for me, and there is nothing to indicate how to return either in the package or online. There was no paperwork included in my order, so I have no invoice or order # to reference. I can't find a web address to make contact with this seller. There's no return information or address on the package label. No phone number on my cr card statement, which only says PAYPAL, which I don't use, followed by a jumble of letters. I called VISA, registered a complaint; they have issued a provisional credit to my cr card until they can somehow make contact with this company so I can return the items and received a credit. I will not buy from CurveDream again! At least now, I finally know the name of the seller!
How could anyone continue to other from here? The clothing has a LOT to be desired. The materials are of of extremely poor quality in addition to barely matching your order. Sizes, it's anyones guess. You can order a small that looks like a large or and xl that looks like a 5xl.
And the customer service, if you can call it that! I've been charged for the entire order when i've only received half of my items and it's been 2 months. I'm requested the return address and I'm still waiting for a response, after 4 emails requesting it.
I spent $289 so I expect to get everything back but nothing so far. I feel that I've been completely robbed!
Dress doesn't fit. Planning to return it. Hope im successful.
So far so.good...lets see how good your return policy is if needed...
A return slip is needed...dissasisfied with all 3 pair and want to return for a refund...how do I go about this?
Easily to order. A great selection to chose from. Fairly easy to return. Agent I worked with was great.
Thank you so much is the price difference
I want to return my order and already sent 2 E-mails to get information about the next steps and still did not receive an answer! Although the first eMail is already more than a week old. So I'm sorry to say, but I will not order anything again from curvedream.
Cuter on line. Didn't have a roomy fit and fabric was yucky. Thought it would be more sweatshirt material. Return/refund options not great.
Your picture of the sweater is NOT what I got. Instead I got a featherweight top made of cheap polyester. That has shine to it. The pattern does not match the photo AT ALL. I have since requesting a refund, have been offered $9.00 (shipping costs) to keep the falsely advertised "sweater".
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!