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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The company is slow in responding to email requests for return information. Then the company comes back with an offer to discount the items if I am willing to keep. The tops do not fit me. Why would I want to keep them?
I am disappointed that two of the items are so large that I can't wear them. I don't know how to return them so they will go to Goodwill.
Two of the items were not even close to what I ordered. Very disappointed. I guess you can't believe the photos.
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream"
Deceptive!A dress on their site had a waist & was cute. However, I ordered a size medium & what arrived would fit a size 20.Asked for return label & refund & I was offered $12.00 for a $58.00 dress but I could keep the dress I can't wear. Not ok. Don't buy from this company!
Was not made aware returning something would be so displeasing. Be prepared to pay for your pkg. To be returned, also forfeiting the amount originally charged for shipping in your refund--that YOU
ALREADY PAID FOR--yes, that's paying for ship chgs. For the same item 3X...and keep that cellophane bag your item was in...or there's no deal.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I received two of three items ordered. Did not let me know what happened to the other. When I inquired they gave me options to order something else. I did but still don't know if it went through and if I am getting that item.
Good product. Took awhile to get to me, but it was delivered before Christmas Day.
I was disappointed to find this dress and shear cover up run at least a size too small. To tight small and little stretch means I cannot wear it for my upcoming cruise.
Received my dress about 4 weeks ago, I ordered XL immediately informed them I wanted to exchange for bigger size, also what was advertised as Australian dollars my bank account was debited for twice the price, their prices although saying AU are NOT it's American $
Then after about 6 emails back & forth suggesting ridiculous solutions, I gave up and put it down as a bad, experience. Potential buyers beware.
I was excited when I placed my order for the gray jacket. Then I realized it was taken a long time to arrive. When it finally arrived, it was slightly different from the picture, the sleeves are much shorter than expected and very light weight.
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream"
I ordered a dress to wear to my grandson's wedding. It was wadded up and put into a plastic bag that measured about 6 x 6". It is mostly polyester which is ok, but I am STILL working on getting the deep creases and wrinkles out! Thankfully I won't wear it until July, affording me more time to work on the wrinkles. It took over 3 weeks to arrive, I will NEVER ORDER FROM CURVE DREAM AGAIN!
The website is excellent. The clothing quality was very disappointing. I requested to return the 2 items that were delivered.I haven't seen where my 3rd item has even been shipped. They have a complicated return system and I would have to pay shipping. They offered me a refund of $15 and not have to worry about extra costs. I still had not recieved the 3rd item so I have asked for a full refund on the 3rd item they never sent. Still waiting on their response
The CSR Team is polite and professional but seeing the quality I will probably not order anything else.
After 3 weeks I contacted your company because I hadn't received the merchandise. They finally told me it was out of stock and I should choose a different item. It's still not here.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
In the app look very pretty and niece pieces, the reality was very different. I will return everithing.
Ordered Jan 12. Indicated three to five days to be ohandled with about 2 weeks to be delivered. As of today, Feb 4th, nothing has been received. The CurveDream website does not work. I cannot get any answers regarding my order. This Company has very bad reviews... wish I had checked before ordering.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Ordered an item and was charged, but did not receive it. Terrible follow-up; I keep getting asked if I received it; don't you know that I did not receive it?
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
Ordered a dress for my nieces wedding. Order was placed on Dec 19.So far I have not received my order. I hope to hear what happened.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
The size medium was huge and the actual item didn't look nearly as nice as the picture.
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
It took a very long time to receive my order and when it came the pants were too small so I want to return them
Ordered a cardigan size medium and received an XL in a pattern that was very different from what I ordered
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"