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CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 34th among Women's Clothing sites.
Clothing was of very poor quality and didn't look like the pictures. Received items three weeks after ordering. My recommendation is to stick with well known shopping sights.
Fraudulent company. Merchandise nothing even close to what I ordered it looks like a housecoat from 40 years ago
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!
Package not delivered.Advised me different delivery companies to contact. Without tracking number for that company.
Shipping was excellent. They are a little snug but as described. I will keep and would order again from them.
Still waiting on my order. I don't have much else to say. Maybe an update email could be sent out advising the status of the order, like once a week so you know you still might get it.
The order process was efficient easy and the communication was good. Neither garment looked like the photo and the "red" was more of a clay color.
This bra has great support without underwire. I love it and can wear all day without wanting to yank it off.
I ordered four items, and none were shipped. So I contacted customer service. That's when I learned (why so late?) that all items were out of stock. BAD!
Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
Excellent choice! Reasonable prices.
But pay attention to the style and size measurements if you are an older person
They don't pay for returns then don't give you the full address to send your order back. They don't provide specific details about your order in their emails. They offered to "compensate" me with $28 & I keep the items I don't want on an order I paid $130.00.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I ordered three garments - used the size chart and my measurements and all three were too small by at least two sizes. The dress was sent back because the label showed three sizes smaller than what I ordered. They sent me a new dress with the correct size on the garment, but it was the exact same size as the one I received with the tag showing three sizes smaller. The clothes are cute and arrived quickly. I'm extremely disappointed that they don't fit.
At this time, Curve Dream has a very complicated return process. Hopefully they can improve that in the future.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Ordered them several weeks later received an email stating it was out of stock. Then I responded to website that I would wait for it. Again, several weeks later I get another email stating it is still out of stock
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
I order a dress on December 1, waited and waited on the December 16, have not heard anything so I emailed them and they said that the item is out of stock, no communication about anything, never let me know, I'm so glad i emailed them to found out where my order was. They did give me a refund, but I'm so disappointed in the whole process.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
I still have not received the dress I ordered...This was going to be my wedding dress.
Will not order anything else from curvedream because they dont send what you order...
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
I dont like the material, feels flimsy and cheap. Certainly doesnt look like the picture. Plus it's too long and took weeks to get here.
The sweater was the quality and sizing was as I expected. It arrived a few days later than I expected. Also I didn't receive any notification that it was being delivered
I am disappointed because I could not contact you over email. The email came back saying it was not deliverable. This was on 3/1. Then I sent you a message on your website but I haven't heard back from you yet. It's Sunday night 3/2.
The fabric is hand wash only and it does require ironing. I would not have bought this if I had known these would be so high maintenance. Who does today?
Took over a week to get a response on how to return the item. Offered me originally 13.00 to keep item, with no instructions on how to return and where.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!